Michal Huston

Contact Center Supervisor at Y-ME National Breast Cancer Organization
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Contact Information
us****@****om
(386) 825-5501
Location
Lake Zurich, Illinois, United States, US

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Experience

    • Non-profit Organizations
    • 1 - 100 Employee
    • Contact Center Supervisor
      • May 2010 - Present
    • United States
    • Non-profit Organization Management
    • 1 - 100 Employee
      • Apr 2007 - Mar 2009

      Conduct training of peer counselorsEdit training materials Develop training materials for peer counselorsEdit guidelines and procedures documentsCreate Quick Reference Guide for peer counselors Write monthly column for staff newsletterMentor new peer counselorsConduct call monitoring and feedback sessionsServe as call center supervisor on weekends

      • May 2008 - Sep 2008

      Provide information and emotional support on 24/7 hotlineProvide information and support as email responderMentor for new peer counselors

      • Apr 2007 - May 2008

      Provide information and support to patients survivors and families on 24/7 hotline

    • United States
    • Medical Practices
    • Office Manager/Medical Assistant
      • Dec 1982 - Sep 2008

      Manage schedules, patient records, legal liaison, transcription and correspondence, direct patient care Manage schedules, patient records, legal liaison, transcription and correspondence, direct patient care

    • United States
    • Higher Education
    • 700 & Above Employee
    • Adjunct Faculty
      • Sep 1991 - Jun 1998

      Instructed all Medical Assisting courses including: Introduction to Healthcare, Medical Terminology, Medical Office Management, Cardiac Diagnostics, Clinical Instructor for Medical Assisting Externships, Clinical Procedures in Patient Care Instructed all Medical Assisting courses including: Introduction to Healthcare, Medical Terminology, Medical Office Management, Cardiac Diagnostics, Clinical Instructor for Medical Assisting Externships, Clinical Procedures in Patient Care

Education

  • Northeastern Illinois University
    BA, Psychology

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