Michal Huston
Contact Center Supervisor at Y-ME National Breast Cancer Organization- Claim this Profile
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Bio
Experience
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Y-ME National Breast Cancer Organization
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Non-profit Organizations
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1 - 100 Employee
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Contact Center Supervisor
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May 2010 - Present
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Breast Cancer Network of Strength
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United States
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Non-profit Organization Management
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1 - 100 Employee
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Apr 2007 - Mar 2009
Conduct training of peer counselorsEdit training materials Develop training materials for peer counselorsEdit guidelines and procedures documentsCreate Quick Reference Guide for peer counselors Write monthly column for staff newsletterMentor new peer counselorsConduct call monitoring and feedback sessionsServe as call center supervisor on weekends
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May 2008 - Sep 2008
Provide information and emotional support on 24/7 hotlineProvide information and support as email responderMentor for new peer counselors
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Apr 2007 - May 2008
Provide information and support to patients survivors and families on 24/7 hotline
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Behrooz Eshaghy, MD
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United States
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Medical Practices
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Office Manager/Medical Assistant
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Dec 1982 - Sep 2008
Manage schedules, patient records, legal liaison, transcription and correspondence, direct patient care Manage schedules, patient records, legal liaison, transcription and correspondence, direct patient care
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Triton College
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United States
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Higher Education
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700 & Above Employee
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Adjunct Faculty
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Sep 1991 - Jun 1998
Instructed all Medical Assisting courses including: Introduction to Healthcare, Medical Terminology, Medical Office Management, Cardiac Diagnostics, Clinical Instructor for Medical Assisting Externships, Clinical Procedures in Patient Care Instructed all Medical Assisting courses including: Introduction to Healthcare, Medical Terminology, Medical Office Management, Cardiac Diagnostics, Clinical Instructor for Medical Assisting Externships, Clinical Procedures in Patient Care
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Education
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Northeastern Illinois University
BA, Psychology