Experience

Berkshire Hathaway HomeServices Florida Network Realty

• United States
• Real Estate
• 300 - 400 Employee

• IT Manager (Northeast Florida)

  • Nov 2019 - Present

  Jacksonville, Florida Area Monitor and resolve helpdesk tickets in a timely manner with a professional demeanor. To create and maintain a trouble ticketing system and to be the liaison between the user community and third party software/platform personnel and ticketing systems.

• IT Support Administrator (Northeast Florida)

  • Sep 2013 - Nov 2019

  Jacksonville, Florida Monitor and resolve helpdesk tickets in a timely manner with a professional demeanor. To create and maintain a trouble ticketing system and to be the liaison between the user community and third party software/platform personnel and ticketing systems.



Ronald McDonald House Charities of Jacksonville, Inc.

• Housewarmer Volunteer

  • Jul 2013 - Present

  Jacksonville, Florida Area As a housewarmer, I help keep the House running smoothly. I do light cleaning and other maintenance activities. My activities also help our families adjust to life at the House.



Ascension Health Information Services (AHIS) on assignment to St. Vincent's HealthCare

• System Administrator

  • Sep 2010 - Dec 2012

  Jacksonville, Florida Area Promoted to System Administrative Professional to provide support for 348 servers using 4 Operating Systems. • Participated in key process improvements as they relate to the client/server environment in both the physical and virtual environment. • Collaborated with network, backup/storage engineering teams and clinical/business application administration groups to ensure availability, reliability, and scalability of server infrastructure to meet business demands. • Provided support for… Show more Promoted to System Administrative Professional to provide support for 348 servers using 4 Operating Systems. • Participated in key process improvements as they relate to the client/server environment in both the physical and virtual environment. • Collaborated with network, backup/storage engineering teams and clinical/business application administration groups to ensure availability, reliability, and scalability of server infrastructure to meet business demands. • Provided support for server backups using Symantec NetBackup and CA BrightStor, identified, evaluated and resolved backup failures, system and file restores and client installations. • Handled installation of new systems, mounting of hardware, installation of Operating System, connectivity to network, installation of application software and adding to backup policy. • Played an intrical role in the St. Luke’s Hospital transition over to St. Vincent’s systems and installation of new systems. • Assisted with the GroupWise to Exchange migration providing the Microsoft Office packages needed with the appropriate settings files. • Held accountability for CA BrightStor to Symantec NetBackup migration of 350+ servers, removing BrightStor clients, installation of Symantec clients, adding to new policies and verifying successful backups. Show less



CSC on assignment to St. Vincent's HealthCare

• Network Analyst / Certification Lab

  • Jan 2006 - Aug 2010

  Jacksonville, Florida Area Promoted to Network Analyst to provide support for over 850 applications distributed across 3 Operating Systems and 2000+ workstations. • Identified, evaluated and resolved potential software conflicts across all critical systems. • Assisted with design and implementation of workstation security processes and procedures and performed extensive testing and benefit analysis on all recommended workstation security strategies. • Collaborated with external software vendors and Health Care… Show more Promoted to Network Analyst to provide support for over 850 applications distributed across 3 Operating Systems and 2000+ workstations. • Identified, evaluated and resolved potential software conflicts across all critical systems. • Assisted with design and implementation of workstation security processes and procedures and performed extensive testing and benefit analysis on all recommended workstation security strategies. • Collaborated with external software vendors and Health Care solution providers to document in-depth configurations, performance testing and conflict resolution, presenting all results to senior management. • Developed institution specific Technical Manuals and facilitate awareness for Desktop Support associates. Provided Tier III support for all end-user applications deployed using Novell ZENWorks for Desktops. • Recommended and chosen to be part of the Production Engineer Team to work on the "Ascension Health Standard Operating System" aka: SOE which will be deployed to over 20k desktops. Completed 3 weeks of Training and Building for the SOE. Show less



St. Vincent's HealthCare

• Network Support Analyst / Team Leader

  • Oct 1998 - Dec 2005

  Jacksonville, Florida Area Promoted to Team Leader of 2 Network Support Analysts to serve as Tier III support. • Handled all account creations for new employees for all systems supported by the Hospital. • Installed, configured, troubleshot, and repaired networked client hardware, printer, and peripherals for over 1800 desktops. • Worked with Network Analysts to resolve workstation performance and software instability issues. • Troubleshot client network connectivity issues.



Pomeroy Computer Resources, Inc. on assignment to Baptist / St. Vincent's Health System

• Computer Technician

  • Oct 1997 - Oct 1998

  Jacksonville, Florida Area I worked in the field doing break / fix of desktops, laptops and printers. Troubleshot software, communication, etc.