Growth Advisor

• Mar 2022 - Present

Growth Advisor

• Mar 2022 - Present

Translator

• Oct 2020 - Present

Simultaneous translation from Haitian Creole into English for ITC’s work with the European Asylum Support Office in the refugee camps in Greece. • Translating for Haitian refugees during their Asylum Interview Process and Registration at the Greek Refugee Camps in Kos, Samos and the Attika Region. Simultaneous translation from Haitian Creole into English for ITC’s work with the European Asylum Support Office in the refugee camps in Greece. • Translating for Haitian refugees during their Asylum Interview Process and Registration at the Greek Refugee Camps in Kos, Samos and the Attika Region.

Customer Service Specialist

• Feb 2019 - Present

Handle customer service for European online banking customer N26, one of the biggest online banks in Europe. • Provide customer support online for the bank’s customers. Handle customer service for European online banking customer N26, one of the biggest online banks in Europe. • Provide customer support online for the bank’s customers.

Customer Service Specialist

• May 2017 - Dec 2018

Handled customer service for Teleperformance’s Salt account, one of Switzerland’s largest telecommunications providers. Responsibilities • Provided technical assistance for customers in how to best use their mobile devices and their telecommunication packages. • Reviewed billing issues with clients and clarified any questions. Achievements • Awarded Best Performer of the Year three times. This award was based on best handling time of calls with an average of less than 5 minutes per call and with a rate of over 90 calls answered per day. The award is also based on Customer Satisfaction Surveys that are obtained through customer feedback after calls. Show less

Public Relations Officer

• May 2013 - Apr 2014

Public Relations representative for the company • Coordinated the arrivals and departures of groups of clients from the Athens International Airport. • Ensured the proper transfer of clients to the main ports of Athens and their embarkation on cruise ships. • Liaised with restaurant personnel to ensure the proper care of client groups. • Coordinated with hotels for proper check-in, room assignment, quality service satisfaction and checkout of clients. Public Relations representative for the company • Coordinated the arrivals and departures of groups of clients from the Athens International Airport. • Ensured the proper transfer of clients to the main ports of Athens and their embarkation on cruise ships. • Liaised with restaurant personnel to ensure the proper care of client groups. • Coordinated with hotels for proper check-in, room assignment, quality service satisfaction and checkout of clients.

Fleet Manager

• Oct 2011 - Feb 2012

Fleet Manager for all vehicles for the entire mission of IMC in Haiti. • Coordinated all transport needs of staff including booking airline tickets for national destinations. • Responsible for cargo movements, ensuring correct waybills, packing lists, warehouse space availability and that all appropriate documents were signed by responsible parties. • Assigned daily schedules for drivers and drew up their timesheets. • Kept orderly log books, files and monthly reports. • Monitored fuel consumption of vehicles and generators. • Supervised training and driving skills of drivers. • Coordinated with mechanics and garage on vehicle maintenance and upkeep. • Supervised contracts of rental cars in coordination with procurement office. • Assisted Logistics Coordinator in facilitating his duties and tasks. Show less

Deputy Fleet Manager

• Mar 2010 - Sep 2011

• Supervised the dispatching of all vehicles in the area of Port-au-Prince and regional travel around the country. • Monitored drivers’ schedules and composed the daily and weekly Movement Schedule Reports. • Regularly controlled and maintained the good working state of all vehicles. • Updated service and maintenance records of all transport fleet. • Received new vehicles and made complete check of systems and paperwork status. • Trained and supervised drivers’ skills and duties while also periodically evaluating their performance. • Prepared each driver’s timesheet and day’s assignments. • Liaised with all departments in Central and Regional Offices. • Reported to Chief Dispatcher on all matters concerning the fleet. Show less