Experience

Raytheon Technologies

• United States
• Aviation and Aerospace Component Manufacturing
• 700 & Above Employee

• Principal Technical Support Engineer

  • May 2015 - Present



Rudolph Technologies

• United States
• Semiconductor Manufacturing
• 100 - 200 Employee

• Senior Process Applications Engineer

  • Feb 2005 - Nov 2014

  For semiconductor equipment manufacturer - provided pre- and post-sales technical support to customers in US, Asia and Europe using all-surface macro inspection tools, yield analysis and defect classification software. Gathered customer requirements, feature requests, software issues, and provided feedback to product managers and product engineers. Supported development and beta testing of new products and product features. Trained internal and external customers on software. Supported demo installations at key accounts. Reported and tested bug fixes. Trained and certified to work in Class 10 and Class 100 clean rooms.• Improved customer’s process yields by creating defect inspection recipes and training customers on inspection tool operation and programming to identify manufacturing defects• Provided value to customers by creating new inspection points for product wafers and process development to find process-related defects on wafer top, back, and edge surfaces• Supported sales and marketing at key accounts, leading to additional equipment and software sales• Helped customers improve process yields by installing and optimizing Rudolph’s Yield Management and Defect Classification Software and training customers on use• Established goals and standards for worldwide Regional Systems Specialist Group and mentored team members to assist global customers in order to increase product usage and drive Rudolph sales• Enhanced company image by co-authoring and presenting technical papers at SPIE’s Microlithography conferences, industry publications, and at Rudolph Technologies Yield Forums• Collaborated on Rudolph patent, Method of Monitoring Fabrication Processing Including Edge Bead Removal Processing, which increased tool functionality and sales



Wachusett Technology Services

• Owner/Systems Consultant

  • 2004 - 2010

  PC and Network Consulting services for home and business users.Established systems and network consulting business offering services to home and business users in the areas of PC troubleshooting and repair, network setup, administration, security configuration, data backups and system maintenance, hardware and software upgrades, virus and spyware removal, and mobile device setup and troubleshooting. PC and Network Consulting services for home and business users.Established systems and network consulting business offering services to home and business users in the areas of PC troubleshooting and repair, network setup, administration, security configuration, data backups and system maintenance, hardware and software upgrades, virus and spyware removal, and mobile device setup and troubleshooting.



INFICON

• Switzerland
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Applications Engineer - Advanced Applications Group

  • 2001 - 2004

  For semiconductor software manufacturer - provided pre-and post-sales technical support for ARGUS APC software, MONO-LITH Analysis software and LEMSYS lens-matching software. Gathered and reported on customer requirements, feature requests, and product or process bugs. Supported sales and marketing, including analysis of customers’ Overlay/CD data to predict process improvement, and gave technical sales presentations to customers. Performed product acceptance testing at customer sites• Helped customers improve their control of lithography process to increase equipment utilization and yield and reduce wafer rework rate• Assisted with product development by testing software and generating data for MONO-LITH for Windows overlay analysis product and ARGUS APC product; tested new features, new releases, and bug fixes in Windows NT/2000/XP and UNIX environments• Authored and delivered technical training and on-site support to customers during product deployment and transition phases, enhancing the tool’s productivity• Installed and administered Windows and UNIX workstations, and networking of MONO-LITH product to customers’ own LAN’s to support automated collection of data and real-time data analysis• Enhanced company reputation by co-authoring and presenting technical papers at SPIE’s Microlithography technical conferences



SLB

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Evaluation Specialist - Product Marketing Group

  • 1998 - 2001

  Provided pre- and post-sales technical support to customers and sales. Developed test plans and protocols for customer demonstrations and evaluations. Generated sales by scheduling, performing, and producing reports on evaluations and demonstrations of IVS Optical and CD-SEM Metrology systems for customers. Trained customers and applications engineers. Identified and tested new measurement applications for IVS Optical systems. Performed software quality assurance testing for IVS Optical and CD-SEM products. Trained and certified to work in clean rooms.• Improved customer and internal staff’s product understanding by preparing applications notes; assisted with characterization and development of IVS-120, IVS-130 and IVS-135 optical metrology systems• Assisted with continuous product improvement and development of system matching plan for IVS optical systems• Assisted with product launch by developing test plans and performing software quality assurance testing, beta-site installation, and on-site customer support of off-line programming software

• Senior Applications Engineer

  • 1995 - 1998

  Provided pre- and post-sales technical support for IVS Metrology and IVS Optical and CD-SEM Metrology systems to customers and sales staff. Performed system evaluations and demonstrations for customers. Provided customers with strategies and methodologies for increased yield and return on investment. Helped customers integrate products into the fabrication process. Trained customers and new hires. • Installed and administered Windows workstations and supported networking of IVS products to customers’ LAN’s to support automated collection of process data and real-time data analysis• Supported factory automation of job plan selection and measurement using SECS II and GEM protocols• Performed system acceptance testing at factory and customer sites in US and Europe



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Process Engineering Technician

  • 1991 - 1995

  Supported process characterization and manufacturing of CMOS processes. Collected process data for control charting of photolithography process, using SPC. Wrote and updated process specifications for ISO9002 certification. Programmed steppers, coat tracks, CD and analytical SEM’s, overlay metrology systems, and resist-curing systems. Assisted with characterization of CMOS photolithography processes and optimized focus and exposure settings for all layers.• Implemented reticle inspection procedure for all incoming and on-line reticles to minimize printed reticle defects, which reduced rework and increased product yield