Project Coordinator

• Jul 2021 - Present

In this interim position, I'm providing administrative support for the Area Director of Staff Development and Infection Prevention. My responsibilities include; assisting with the implementation of Gulf Coast Village/Volunteers of America's COVID-19 preparedness and response strategy coordinating tasks associated with the employee COVID testing process. Tasks that include; utilizing Solaris Diagnostic software to create testing requisitions, monitor employee test results, distribution of weekly… Show more In this interim position, I'm providing administrative support for the Area Director of Staff Development and Infection Prevention. My responsibilities include; assisting with the implementation of Gulf Coast Village/Volunteers of America's COVID-19 preparedness and response strategy coordinating tasks associated with the employee COVID testing process. Tasks that include; utilizing Solaris Diagnostic software to create testing requisitions, monitor employee test results, distribution of weekly email correspondence to employees, and leadership, oversee COVID-19 testing and maintain test result trackers, report all positive COVID-19 cases to Lee County Department of Health, conduct contact tracing, submit and record employee COVID-19 workers compensation claims, process employee COVID-19 FMLA paperwork, oversee employee vaccination clinics, data entry of employee COVID-19 vaccination cards and declinations in HRIS software, UltiPro, process employee vacation requests and determine risk assessment and schedule return to work testing. Show less In this interim position, I'm providing administrative support for the Area Director of Staff Development and Infection Prevention. My responsibilities include; assisting with the implementation of Gulf Coast Village/Volunteers of America's COVID-19 preparedness and response strategy coordinating tasks associated with the employee COVID testing process. Tasks that include; utilizing Solaris Diagnostic software to create testing requisitions, monitor employee test results, distribution of weekly… Show more In this interim position, I'm providing administrative support for the Area Director of Staff Development and Infection Prevention. My responsibilities include; assisting with the implementation of Gulf Coast Village/Volunteers of America's COVID-19 preparedness and response strategy coordinating tasks associated with the employee COVID testing process. Tasks that include; utilizing Solaris Diagnostic software to create testing requisitions, monitor employee test results, distribution of weekly email correspondence to employees, and leadership, oversee COVID-19 testing and maintain test result trackers, report all positive COVID-19 cases to Lee County Department of Health, conduct contact tracing, submit and record employee COVID-19 workers compensation claims, process employee COVID-19 FMLA paperwork, oversee employee vaccination clinics, data entry of employee COVID-19 vaccination cards and declinations in HRIS software, UltiPro, process employee vacation requests and determine risk assessment and schedule return to work testing. Show less

Human Resources Information System Analyst

• Sep 2020 - Present

In my role as HRIS Analyst for Volunteers of America, I oversee entry and maintenance of the company’s UKG HRIS system. I conduct HRIS entry for approximately 1,350 employees in our National Services Group 2, who are based in Colorado, Nevada, Minnesota, Ohio, and Virginia. HRIS entries include but are not limited to new hires, terminations, jobs, salary, and pay changes. I also review and monitor life event requests by employees, including new hire benefits, name change, direct deposit… Show more In my role as HRIS Analyst for Volunteers of America, I oversee entry and maintenance of the company’s UKG HRIS system. I conduct HRIS entry for approximately 1,350 employees in our National Services Group 2, who are based in Colorado, Nevada, Minnesota, Ohio, and Virginia. HRIS entries include but are not limited to new hires, terminations, jobs, salary, and pay changes. I also review and monitor life event requests by employees, including new hire benefits, name change, direct deposit, adding or dropping dependents, and changes to personal information. I monitor Pay in Lieu elections and update employee records to reflect accurate pay rates, personal time off, and employment status. I process mass data uploads, working closely with HR/Payroll to determine the accuracy of the data. I provide customer service support to users. My job also includes oversight of enrollment changes during benefit open enrollment. I generate Business Intelligence reports through UKG as required. I conduct monthly/quarterly/annual audits of HR data to preserve its integrity. Show less In my role as HRIS Analyst for Volunteers of America, I oversee entry and maintenance of the company’s UKG HRIS system. I conduct HRIS entry for approximately 1,350 employees in our National Services Group 2, who are based in Colorado, Nevada, Minnesota, Ohio, and Virginia. HRIS entries include but are not limited to new hires, terminations, jobs, salary, and pay changes. I also review and monitor life event requests by employees, including new hire benefits, name change, direct deposit… Show more In my role as HRIS Analyst for Volunteers of America, I oversee entry and maintenance of the company’s UKG HRIS system. I conduct HRIS entry for approximately 1,350 employees in our National Services Group 2, who are based in Colorado, Nevada, Minnesota, Ohio, and Virginia. HRIS entries include but are not limited to new hires, terminations, jobs, salary, and pay changes. I also review and monitor life event requests by employees, including new hire benefits, name change, direct deposit, adding or dropping dependents, and changes to personal information. I monitor Pay in Lieu elections and update employee records to reflect accurate pay rates, personal time off, and employment status. I process mass data uploads, working closely with HR/Payroll to determine the accuracy of the data. I provide customer service support to users. My job also includes oversight of enrollment changes during benefit open enrollment. I generate Business Intelligence reports through UKG as required. I conduct monthly/quarterly/annual audits of HR data to preserve its integrity. Show less

Administrative Assistant - Dispatcher

• Nov 2019 - Feb 2020

Working in this temporary role, I received inbound calls from customers requesting service for material handling equipment, verifying customer information via ELC (Equipment Life Cycle) software for optimal workflow. I acted as the primary liaison between customer and technician creating work orders to provide service technicians with pertinent information for service calls. I planned, prioritized and scheduled daily work activities of field technicians, monitored dispatched units for… Show more Working in this temporary role, I received inbound calls from customers requesting service for material handling equipment, verifying customer information via ELC (Equipment Life Cycle) software for optimal workflow. I acted as the primary liaison between customer and technician creating work orders to provide service technicians with pertinent information for service calls. I planned, prioritized and scheduled daily work activities of field technicians, monitored dispatched units for completion of the task, emergency or availability. I canceled, rescheduled and reassigned work assignments for field technicians. I prioritized, organized and performed multiple administrative tasks while providing consistent exceptional customer service for new and existing customers. I utilized MS Office computer software skills to provide clerical support to the Service Manager. Show less Working in this temporary role, I received inbound calls from customers requesting service for material handling equipment, verifying customer information via ELC (Equipment Life Cycle) software for optimal workflow. I acted as the primary liaison between customer and technician creating work orders to provide service technicians with pertinent information for service calls. I planned, prioritized and scheduled daily work activities of field technicians, monitored dispatched units for… Show more Working in this temporary role, I received inbound calls from customers requesting service for material handling equipment, verifying customer information via ELC (Equipment Life Cycle) software for optimal workflow. I acted as the primary liaison between customer and technician creating work orders to provide service technicians with pertinent information for service calls. I planned, prioritized and scheduled daily work activities of field technicians, monitored dispatched units for completion of the task, emergency or availability. I canceled, rescheduled and reassigned work assignments for field technicians. I prioritized, organized and performed multiple administrative tasks while providing consistent exceptional customer service for new and existing customers. I utilized MS Office computer software skills to provide clerical support to the Service Manager. Show less

Associate Benefits Partner

• Jan 2018 - Oct 2019

In June 2019, I was promoted to Associate Benefits Partner, providing new and existing employees with an explanation of benefits and instruction for enrolling in group health, flexible spending, life insurance, voluntary benefits, and company retirement plan. I conducted benefits orientation and annual open enrollment sessions for 300 benefit-eligible employees. I acted as a liaison between employee and corporate benefits team to resolve employee issues with insurance vendors. I consulted with… Show more In June 2019, I was promoted to Associate Benefits Partner, providing new and existing employees with an explanation of benefits and instruction for enrolling in group health, flexible spending, life insurance, voluntary benefits, and company retirement plan. I conducted benefits orientation and annual open enrollment sessions for 300 benefit-eligible employees. I acted as a liaison between employee and corporate benefits team to resolve employee issues with insurance vendors. I consulted with employees regarding eligibility and other benefit issues, distributed electronic communications informing employees of benefit changes and wellness incentives, examined bi-weekly benefit premium payroll deductions, resolving any discrepancies., interpreted and administered leave programs and policies per federal and state employment laws and responded timely to unemployment claims with appropriate documentation utilizing Equifax online program. I managed workers’ compensation practices; reporting, investigating, consulting on modified light duty assignments and was the liaison between workers’ compensation insurance provider and employee. I conducted workers’ compensation and safety training for company leadership and was part of the Gulf Coast Village Safety Committee and assisted with the coordination of bi-monthly new hire general orientation.

Human Resources Administrative Assistant

• Jan 2018 - May 2018

In my role as the Administrative Assistant for the Human Resources team, I provided overall administrative support to the department, as well as entering all new hire information into our HRIS database software, (UltiPro). I also created and electronically assigned all new employees to supervisors using time and attendance software, (API). I recorded benefit enrollment information for new employees and assisted with benefits questions, maintained employee electronic records such as change in… Show more In my role as the Administrative Assistant for the Human Resources team, I provided overall administrative support to the department, as well as entering all new hire information into our HRIS database software, (UltiPro). I also created and electronically assigned all new employees to supervisors using time and attendance software, (API). I recorded benefit enrollment information for new employees and assisted with benefits questions, maintained employee electronic records such as change in exemptions, benefits, insurance coverage, 403(b) deductions, updated merit increases, promotions, and wage adjustments for all employees in HRIS database, UltiPro, documented human resources actions by completing forms, reports, logs, and records, assisted employees with policy and procedure interpretation and updates, processed separation and exit interview paperwork and served as a primary liaison to Accounts Payable Department for payroll function. I am proficient in UltiPro HRIS, Relias, API, MS Word, Excel, PowerPoint, and readily adaptable to new technologies.

Administrative Assistant

• May 2017 - Jan 2018

As a Administrative Assistant at Nationwide Lift Trucks, I provided support to the Service and Accounting Departments, successfully decreasing employee overtime hours. Performed various clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing system. Answered telephones and transferred calls to appropriate staff members. Provided accurate and appropriate information to customers; answering questions and troubleshooting issues. Responsible for timely, accurate… Show more As a Administrative Assistant at Nationwide Lift Trucks, I provided support to the Service and Accounting Departments, successfully decreasing employee overtime hours. Performed various clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing system. Answered telephones and transferred calls to appropriate staff members. Provided accurate and appropriate information to customers; answering questions and troubleshooting issues. Responsible for timely, accurate entry of data into the ELC database, a material handling industry-specific software. Managed invoicing and oversight of special customer account, Coca-Cola Beverages of Florida. Conducted ‘End of Day’ processing and fact-checking of service, parts and rental invoices before mailing to customers. Verified validity of account discrepancies by obtaining and investigating information. Assisted with the collection of receivables. Administered the mailing of monthly statements to customers with accounts receivable balances. Processed credit card transactions. Maintained records including filing and archiving service, rental and accounting documents. Utilized Microsoft Office suite; Word, Excel, Outlook, PowerPoint and ELC software for my daily work assignments. Show less As a Administrative Assistant at Nationwide Lift Trucks, I provided support to the Service and Accounting Departments, successfully decreasing employee overtime hours. Performed various clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing system. Answered telephones and transferred calls to appropriate staff members. Provided accurate and appropriate information to customers; answering questions and troubleshooting issues. Responsible for timely, accurate… Show more As a Administrative Assistant at Nationwide Lift Trucks, I provided support to the Service and Accounting Departments, successfully decreasing employee overtime hours. Performed various clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing system. Answered telephones and transferred calls to appropriate staff members. Provided accurate and appropriate information to customers; answering questions and troubleshooting issues. Responsible for timely, accurate entry of data into the ELC database, a material handling industry-specific software. Managed invoicing and oversight of special customer account, Coca-Cola Beverages of Florida. Conducted ‘End of Day’ processing and fact-checking of service, parts and rental invoices before mailing to customers. Verified validity of account discrepancies by obtaining and investigating information. Assisted with the collection of receivables. Administered the mailing of monthly statements to customers with accounts receivable balances. Processed credit card transactions. Maintained records including filing and archiving service, rental and accounting documents. Utilized Microsoft Office suite; Word, Excel, Outlook, PowerPoint and ELC software for my daily work assignments. Show less

Human Resources Assistant

• Jun 2016 - Apr 2017

At Lehigh Regional Medical Center my responsibilities included; providing administrative support to the Human Resources Department. Onboarding new employees. Collecting and processing documentation to maintain compliance with hospital regulations. Scheduling initial screenings of new employees. Receiving applicants and guiding them, functioning as company representative. Overseeing FMLA program. Completing employment verifications. Assisting staff with routine HR related questions; serving… Show more At Lehigh Regional Medical Center my responsibilities included; providing administrative support to the Human Resources Department. Onboarding new employees. Collecting and processing documentation to maintain compliance with hospital regulations. Scheduling initial screenings of new employees. Receiving applicants and guiding them, functioning as company representative. Overseeing FMLA program. Completing employment verifications. Assisting staff with routine HR related questions; serving as the first point of contact for employees. Managed, organized and updated files, records, correspondence and reports. Performed HR office services such as: filing documents, printing reports and documents. Handled phone calls and messages, incoming as well as outgoing. Displayed tact and diplomacy when dealing with sensitive, confidential, and interpersonal matters. Interpreted human resources policies and procedures to employees. Ran queries, reports and personnel changes through Lawson HRIS software. Complied with federal and state laws to confirm and ensure hospital compliance. Show less At Lehigh Regional Medical Center my responsibilities included; providing administrative support to the Human Resources Department. Onboarding new employees. Collecting and processing documentation to maintain compliance with hospital regulations. Scheduling initial screenings of new employees. Receiving applicants and guiding them, functioning as company representative. Overseeing FMLA program. Completing employment verifications. Assisting staff with routine HR related questions; serving… Show more At Lehigh Regional Medical Center my responsibilities included; providing administrative support to the Human Resources Department. Onboarding new employees. Collecting and processing documentation to maintain compliance with hospital regulations. Scheduling initial screenings of new employees. Receiving applicants and guiding them, functioning as company representative. Overseeing FMLA program. Completing employment verifications. Assisting staff with routine HR related questions; serving as the first point of contact for employees. Managed, organized and updated files, records, correspondence and reports. Performed HR office services such as: filing documents, printing reports and documents. Handled phone calls and messages, incoming as well as outgoing. Displayed tact and diplomacy when dealing with sensitive, confidential, and interpersonal matters. Interpreted human resources policies and procedures to employees. Ran queries, reports and personnel changes through Lawson HRIS software. Complied with federal and state laws to confirm and ensure hospital compliance. Show less

Human Resources Assistant

• Oct 2012 - Apr 2016

As the Human Resources Assistant for the Town of Duxbury, I provided overall administrative support to the Human Resources Director. Remained current on federal, state and case law relating to Human Resources best practices and procedures. Managed Workers Comp, FMLA and Unemployment programs. Assisted with EEO, HIPPA and affirmative action reports, analyzing information and maintaining records. Provided one on one counseling for employees and retirees regarding benefit matters. Coordinated… Show more As the Human Resources Assistant for the Town of Duxbury, I provided overall administrative support to the Human Resources Director. Remained current on federal, state and case law relating to Human Resources best practices and procedures. Managed Workers Comp, FMLA and Unemployment programs. Assisted with EEO, HIPPA and affirmative action reports, analyzing information and maintaining records. Provided one on one counseling for employees and retirees regarding benefit matters. Coordinated recruiting efforts for all department vacancies; advertising, screening and interviewing applicants. Processed new hire background checks, drug screens and cyclical CORI checks for existing employees. Conducted new hire orientation and on-boarding. Prepared correspondence and documentation that effectively communicated human resources discussions and results. Member of the Town of Duxbury’s DOT/FTA (Federal Transit Authority) compliance team. Prepared documents and transcribed meeting minutes for Town of Duxbury’s Personnel Board. Researched and compiled wage and benefit data from municipalities and private industries. Conducted and scheduled employee training and professional development sessions. Provided management of Human Resources records, filing, notifications and HR website. Exhibited effective interpersonal, organizational and analytical skills. Show less As the Human Resources Assistant for the Town of Duxbury, I provided overall administrative support to the Human Resources Director. Remained current on federal, state and case law relating to Human Resources best practices and procedures. Managed Workers Comp, FMLA and Unemployment programs. Assisted with EEO, HIPPA and affirmative action reports, analyzing information and maintaining records. Provided one on one counseling for employees and retirees regarding benefit matters. Coordinated… Show more As the Human Resources Assistant for the Town of Duxbury, I provided overall administrative support to the Human Resources Director. Remained current on federal, state and case law relating to Human Resources best practices and procedures. Managed Workers Comp, FMLA and Unemployment programs. Assisted with EEO, HIPPA and affirmative action reports, analyzing information and maintaining records. Provided one on one counseling for employees and retirees regarding benefit matters. Coordinated recruiting efforts for all department vacancies; advertising, screening and interviewing applicants. Processed new hire background checks, drug screens and cyclical CORI checks for existing employees. Conducted new hire orientation and on-boarding. Prepared correspondence and documentation that effectively communicated human resources discussions and results. Member of the Town of Duxbury’s DOT/FTA (Federal Transit Authority) compliance team. Prepared documents and transcribed meeting minutes for Town of Duxbury’s Personnel Board. Researched and compiled wage and benefit data from municipalities and private industries. Conducted and scheduled employee training and professional development sessions. Provided management of Human Resources records, filing, notifications and HR website. Exhibited effective interpersonal, organizational and analytical skills. Show less

Regional Recruiter

• Aug 2004 - Sep 2012

As a Comcast Regional Recruiter, my responsibilities included; conducting interview and resume writing workshops for employees designated for department downsizing. Critiqued resume and cover letters for internal employees and external candidates. Provided assistance with job search, networking, training and developing career paths. Participation in “City Year Boston Career Day” leading workshops in “Personal Branding.” Led “mock interviewing” sessions for impacted employees facing separation… Show more As a Comcast Regional Recruiter, my responsibilities included; conducting interview and resume writing workshops for employees designated for department downsizing. Critiqued resume and cover letters for internal employees and external candidates. Provided assistance with job search, networking, training and developing career paths. Participation in “City Year Boston Career Day” leading workshops in “Personal Branding.” Led “mock interviewing” sessions for impacted employees facing separation from company. Presented course in Comcast’s “Amazing Interviewing” for hiring managers and supervisors. Implemented cost effective sourcing strategies for identifying high quality talent in response to staffing at all levels.Built and sustained a pipeline of potential candidates for customer service and technical positions. Executed strategic sourcing techniques such as internet, internal, external databases, employee referrals, direct sourcing and job fairs. Developed and maintained relationships with local colleges and community organizations to ensure a qualified, diverse talent pool. Sourced and screened candidates, interviewed, administered assessments (Pre-Visor) and presented applicant pool to hiring manager. Coordinated candidate general information, interview and open house sessions. Ensured recruitment and reporting process remained compliant with state employment laws.

Talent Specialist

• Aug 2004 - Sep 2012