Experience

IBM

• China
• Software Development
• 700 & Above Employee

• Solution Architect

  • Jun 2022 - Present



UBS

• Switzerland
• Financial Services
• 700 & Above Employee

• Operational Risk Application Support Specialist

  • Jun 2019 - Jun 2022

  • Application Support: - Technical support of Operational Risk Application for business users and upper management within defined SLAs; - Process Leader of Risk Assessment and Regulatory Risk Management modules; - Risk Control Self-Assessment, Compliance Risk Assessment and Key Procedural Control assessment process support; - Incident management (Global Service Now); - Coordination and management of users' access rights for operational risk applications; - Cooperation with an international team of developers, business analysts and project managers; - Business continuity application support; - Data maintenance and clean-up; - Process documentation maintenance (SOPs, assist articles, tutorials); - Improvement and development of existing processes. • Software Testing (Jira, HP QC) - Application release support; - Planning and preparing test scenarios/cases; - Executing and reporting the results of manual tests (UAT/PAT); - Working with an international team of testers; - Working in Agile methodology. • Reporting (Business Objects, Tableau): - Preparing reports for application users and upper management. Show less



Comarch

• Poland
• Software Development
• 700 & Above Employee

• Technical Assistance Junior Consultant

  • Jan 2019 - Mar 2019

  • Verification and transmission of incident reports • Control of tickets handling time • Escalation of service irregularities • Contact with the customer • Reporting • Verification and transmission of incident reports • Control of tickets handling time • Escalation of service irregularities • Contact with the customer • Reporting



ITI Neovision

• Poland
• Broadcast Media Production and Distribution
• 100 - 200 Employee

• • Apr 2016 - Jul 2018

  • Implementation of set sales targets and business indicators (KPI) • Regular preparation of reports, statistics, risk analyzes and data summaries (Excel, BI) - analysis of sales results, efficiency, effectiveness and quality • Quality control and correctness of implemented processes • Administration and management of employee accounts (logins, permissions, passwords) • Managing and reporting incidents (Mantis) • Overseeing the recruitment process of new employees • Relationship management in cooperation with external Partners/Clients - Organization of meetings - Preparation of summaries and presentations - Caring for the quality and timeliness of orders - Monitoring of the work of specialists in external companies (audit) • Close cooperation with other internal departments• Taking care of building a positive and professional image of the company within its structure and beyond. Show less

• • Mar 2013 - Mar 2016

  • Customer service and technical assistance:: - Diagnosis and solving problems with the devices and their communication with external devices- Configuration a devices network connection (wired and wireless)- Additional devices configuration (WiFi adapters, routers, homeplug adapters)• Analyzing and reporting errors using error management tools (e.g. Mantis)• Funtional testing of equipment and additional services (applications/websites/forms)using black-box testing techniques (exploratory testing)• Conduct implementation and training of new emplyees • Achievement of the defined sales objectives Show less

• • Mar 2013 - Jan 2014

  Telephone customer service in incoming traffic:• assisting customers in solving problems related to the use of services and products,• provide information about offer,• activation and deactivation of services,• telesales products and services