Experience

Kaspa's Desserts

• United Kingdom
• Food and Beverage Services
• 1 - 100 Employee

• Franchise Business Manager (North)

  • Feb 2023 - Present

  Working with one of the UKs largest and most loved 'Dessert' restaurants providing vital support and guidance to approx. 30 Franchise Partners and their varied portfolio of 50 stores across Scotland, Wales and England (M4 & Upwards) Through developing strategic relationships and providing operational support helping our Franchise partners run and operate a successfully franchise as measured by KPIs whilst identifying areas of improvement and growth during a period of transformational change for the brand. Show less



Applegreen

• Ireland
• Retail
• 700 & Above Employee

• UK Food Operations Manager

  • Aug 2022 - Dec 2022

  In partnership with Applegreen’s Head of Food supporting and overseeing the companies UK portfolio of branded food outlets Greggs, Subway and Costa plus the food categories including Sandwiches, Costa Express, Lavazza and Hot Food across the 105 UK petrol forecourts. In partnership with Applegreen’s Head of Food supporting and overseeing the companies UK portfolio of branded food outlets Greggs, Subway and Costa plus the food categories including Sandwiches, Costa Express, Lavazza and Hot Food across the 105 UK petrol forecourts.



EG Group

• United Kingdom
• Retail
• 700 & Above Employee

• Area Manager - Starbucks

  • Jan 2020 - Jul 2022

  Working with the worlds largest and most iconic Coffee Company. Lead an area of upto 15 stores with upto £200k average weekly sales (£10m pa turnover).Managed and overseeing daily operations across the sites and leading a team consisting of 15 store managers and over 200 team members.Led the area to be the #2 highest profitable area within the Brand through driving brand standards, clear goal setting, creating a 'financial mindset' and with clear communication to the team.Spearheaded the area to be the Brands #1 Drive Thru performing area through collaborating with the Store Managers in identifying and targeting key operational areas. Achieved an average of 80% of 'Cars served under 3 minutes' vs Company average 45%.Influenced and developed the teams mindset in delivering the area to become the Brands #1 in compliance for Brand training.Through role modelling, coaching and training guided the area to be the Brands #1 for customer Feedback ie least complaints/negative feedback.Created and led a culture of Recognition within the area that set the example for the Brand being highlighted and demonstrated through the Brands monthly newsletter.Led an area that consistently delivered and achieved the #1 performing area on Regional KPI targets.Delivered a waste result of 1.5% vs Company Average 3.0% with target being 1.5%.Through daily focus led the area to be the Brands #1 'Too Good To Go' contributor leading to a direct 0.5% improvement on GP margin.Successfully nurtured, coached and trained multiple store management candidates across the area with robust succession planning for the teams in place.Attained high retention rates, especially for store managers leading to very limited recruitment requirements across the area.Delivered ambitious expansion plans with my involvement in 10+ NSO's. Show less

• Area Manager - Greggs Plc

  • 2017 - 2020

  Working with the Greggs brand, the UKs largest Bakery and FTG retailer led an area of upto 15 stores, with up to £150k average weekly sales (£8m pa turnover).Managed and overseeing daily operations across the sites and leading a team consisting of 15 store managers and over 150 team members.Achieved the Brands #1 Area audit average through focusing on the delivery of Greggs brand standards across all sites with close collaboration between Store Managers and Franchise Team. Delivered a 90% average vs Brand average 82%.Delivered ambitious expansion plans with my involvement in 20+ new store openings.Drove sales to ensure sustained LFL growth, budgets exceeded to maximise EBITDA potential and to ensure all financial KPI's were consistently delivered.Opened the UKs first franchised operated Greggs Drive Thru business at Ashby de la Zouch.Developed and nutured a core team of individuals within the area to help and support operations across the UK.Managed the development and training of two Store Managers from the area through to successfully becoming Area Managers. Show less



SSP Asia Pacific

• Hong Kong
• Food & Beverages
• 300 - 400 Employee

• Area Manager - Millie's Cookies

  • 2011 - 2016

  Working predominately for the Company’s ‘Millie’s Cookies’ Brand, overseeing operations of an area of upto 15 Units, up to £100k average weekly sales (£5m pa). Management hierarchy restructuring across the entire SSP UK business forced redundancy. Spearheaded the turnaround of the poor performing Sheffield Meadowhall sites. Delivered +80% LFL profit; setting the sites record sales and profit performances and contributed to over half of the Brands LFL profitable growth. Delivered 'Superior company audit results and held the highest audit score across SSP's 700 unit estate. Developed the Nottingham store into the Brands #1 sales store. Reversed YOY sales decline at the Brands Derby store by developing and coaching the store management on brand and financial excellence. Managed the growth of the Bristol Cribbs Causeway store from a 20% yearly decline to 20% growth. Selected to give a presentation at SSP's Annual Conference on 'Making a Difference/Leadership'. Developed the Sheffield Meadowhall sites into the Brands #1 Valentines campaign performer. Reduced waste by over 50% and delivered 275% improvement in Stock Losses at the largest site. Appointed as Brand Champion to help coach and lead others in delivering success. Completed a 12 month Diploma of 'Professional Development' with Coventry University whilst working full time. Program designed to develop 'Multi Unit Leadership' and covered topics Brand Ambassador, Talent Scout, Servant Leader, Head Coach, Marketing Guru, Synergist, Accounting, Goal Getter. Show less



Costa Coffee

• United Kingdom
• Retail
• 700 & Above Employee

• Store Manager

  • 2009 - 2011

  Developed and nurtured the store to be referred to as 'The town's hub, the place to meet and drink' through creating memorable moments for customers. Increased sales immediately by 10% and delivered a YOY sales increase of 30%+. Delivered an average Mystery Shopper result of 90%+, exceeding Company set KPI target. Delivered 'Superior' Brand Audit results through building the teams knowledge and understanding of Brand Standards accumating in a 98% Costa Check. Actively participated and forged links with the local community to raise Brand, Store and Teams profile. Show less



ALDI ESPAÑA

• Spain
• Retail Groceries
• 700 & Above Employee

• Store Manager

  • 2005 - Jan 2008

  Managed the store through role modelling leadership to ensure the over-riding goals of maximising sales, ensuring great customer service, minimising costs and optimising productivity are delivered. Management and operations of a store with average weekly sales of €80-100k (€5m pa turnover). Delivered an increase in store sales of 50% and labour productivity by 20%. Reduced Inventory losses from 2% to 1%. Successfully reduced staff turnover and built a stable management team. Successfully communicated and led the team with a very limited knowledge of the language. Show less



HARVEYS OF OXFORD LIMITED

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Operations Manager

  • 2002 - 2004

  Overseeing the daily operations of a locally based Multi-Site Café/Food operation with 6 units, 12 strong management team and 70+ employees. Overseeing the daily operations of a locally based Multi-Site Café/Food operation with 6 units, 12 strong management team and 70+ employees.



Starbucks

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • 2000 - 2002