Chief Operations Officer

• Apr 2021 - Present

Operations Coordinator

• Sep 2019 - Apr 2021

• Works closely with Executive Director and Executive Leadership Team to facilitate operational effectiveness by advocating evidence-based practices aligned with lean principles and Baldrige criteria• Manages the process and facilitates discussions related to strategic initiatives to assist all 14 departments in achieving goals• Fosters input, builds consensus, closes loops and tracks corporate projects• Facilitates and designs tracking processes for agency wide operations

Residential Site Leader

• Dec 2018 - Sep 2019

• Engaged in and provided oversight of assessment, treatment planning and care coordination for a 14-bed substance use disorder rehabilitation facility • Represented the agency at electronic health record conferences • Consulted, staffed, and advocated for clinical needs of clients • Assisted with all intakes and discharges at the facility • Provided consultation and applicable staff development to ensure staff competency • First point of contact for all questions/concerns on-site, prior to contacting the Clinical Director • Maintained up to date knowledge of legal, ethical, and professional rules of conduct and implemented them as needed • Maintained knowledge of and educated staff on principles, theories, and methods of emotional and social development

Performance Manager/Mental Health and Residential Services

• Apr 2016 - Dec 2018

• Oversees that services are provided in compliance with federal, state, and accreditation guidelines• Lead the Necco Center transition from paper health records to an electronic health record• Performs internal file reviews to assess quality and risk • Presents and interprets results of internal reviews to members of the Operations and Executive teams • Ensures that all Corrective Action Plans are submitted in a timely manner and that all follow-up items are complete• Leads the Performance Team in creating an innovative solution to building new compliance binders • Mentors other Performance Team members as necessary• Serves as the Performance Team’s point of contact for maintaining and updating the MyEvolv electronic health record system as necessary • Provides answers to questions submitted to the Quality Assurance e-mail group as they relate to mental health and residential services• Directs program areas in the direction of compliance during times of accreditation (CARF and COA) • Manages Necco’s mental health and residential licensure application processes for the state of Ohio• Participates in various meetings and conferences to educate the other Performance Team members on key takeaways

Social Work Intern

• Aug 2017 - Dec 2017

• Attended various mental health assessment trainings and team meetings • Participated in individual counseling sessions • Discussed behavioral health policy and best practices with treatment director

Social Work Intern

• Jan 2018 - May 2018

• Created policies and procedures for Marshall University’s Behavioral Health Clinic • Ensured the patient’s clinical experience remained ideal through process development and learning administrative best practices to implement • Performed group and individual therapy, as needed, under the guidance of an LICSW • Created policies and procedures for Marshall University’s Behavioral Health Clinic • Ensured the patient’s clinical experience remained ideal through process development and learning administrative best practices to implement • Performed group and individual therapy, as needed, under the guidance of an LICSW

Social Work Intern

• Jan 2017 - Apr 2017

• Performed counseling and managed a caseload of patients at a medication assisted treatment facility. • Developed treatment plans and performed patient based assessments • Guided patients through group therapy sessions as needed • Performed counseling and managed a caseload of patients at a medication assisted treatment facility. • Developed treatment plans and performed patient based assessments • Guided patients through group therapy sessions as needed

Human Resources Assistant

• Oct 2015 - Apr 2016

• Provided Human Resource policy information and resources to employees in a 500+ person customer service center• Networked and supported teams responsible for employee relations, payroll, recruiting and generalist/administrative duties covering the full employee lifecycle • Employed use of Amazon’s internal software programs (PeopleSoft, MyTime, etc.)• Utilized policy to review workplace accommodation requests• Assisted HRBP in analyzing attrition data and recognizing trends• Served as a point of contact for the customer service center’s Safety Committee and Associate Morale team • Managed verification of newly hired employee’s documentation through the use of internal software programs and the training team • Served as a liaison between associates and site leaders to create more internal customer centric processes• Provided site wide communication of upcoming site events and changes in Human Resources policy• Maintained knowledge of workplace incident management and employed emergency action plans

Customer Service/Billing Specialist

• Jun 2014 - Oct 2015

• Served as the first point of contact in recognizing, closing, and reporting fraud related customer issues• De-escalated customer concerns with unsatisfied or alarmed customers• Investigated accounts located in Amazon’s various marketplaces to resolve billing issues others could not find• Utilized credit card numbers and other sensitive information to find charges• Assisted and developed Retail Associates on company policies and practices• Provided general customer service to those who need information about various areas within Amazon.com• Utilized Amazon based intranet and the internet to solve customer issues• Followed up with customers on unresolved issues if necessary• Reviewed and remove defective or misleading items from Amazon inventory• Solved technological issues for customers via webcam on Kindle and Fire Phone• Participated in new device launches with little to no notice• Assisted customers with lost, damaged, or defective items via telephone

Clinical Supervisor

• Jul 2013 - Jun 2014

• Managed and supervised 30 staff and 16 clients in two intermediate care facilities • Participated in interviews with potential staff members • Participated in formal investigations • Completed terminations based off of internal investigation results • Reviewed and filed all incident reports • Performed Positive Behavior Support (PBSP) training and You’re Safe I’m Safe (YSIS) crisis intervention training • Served as a second point of contact and event commander in workplace incidents (Employee Disputes, Extreme Behavioral Outburst, Major Facility Disruption, etc.) • Responded to crisis calls and performed the involuntary commitment process • Created and evaluated client behavioral and daily living programming • Completed client intake, Incident of Unknown Origin (IUO), Consumer On Consumer (COC), and Human Rights Committee (HRC) packets • Chaired and typed Individual Programming Plan (IPP) meetings • Completed Inventory for Client and Agency Planning (ICAP) certification and assess consumers annually

Graduate Assistant

• Jan 2013 - Jul 2013

Multicultural Ambassador

• Feb 2012 - May 2013

Worked together with with diverse groups of individuals while speaking publicly and freely on multicultural issues, more specifically about being raised in rural WV. (Pocahontas County) Worked together with with diverse groups of individuals while speaking publicly and freely on multicultural issues, more specifically about being raised in rural WV. (Pocahontas County)

Service Coordinator

• Jun 2012 - Oct 2012

Provided linkage to outside organizations for those with Intellectual and Developmental Disabilities. Created budgets and held meetings to go over the individuals plan or care. Provided information to the public about CSI's services. Provided linkage to outside organizations for those with Intellectual and Developmental Disabilities. Created budgets and held meetings to go over the individuals plan or care. Provided information to the public about CSI's services.

Direct Care Staff

• Jun 2011 - Jun 2012