Sales Director

• Feb 2022 - Present

Outreach Data Director

• Oct 2020 - Feb 2022

In this role I have been challenged with designing and implementing an new people and events management system for our Outreach Department. This system manages the event creation and approvals process for over 4,000 events each year. In addition, over 20,000 volunteers sign up for these events to serve tens of thousands of hours each year.

eGroups Director

• Jul 2017 - Oct 2020

Apprentice

• Jan 2017 - Jul 2017

Field Correspondent

• Jan 2011 - Jan 2017

Providing field support for the trifecta community. Connecting baristas to BUNN and its pursuit of a great cup of coffee. Providing field support for the trifecta community. Connecting baristas to BUNN and its pursuit of a great cup of coffee.

Customer Experience & Training Specialist

• Mar 2010 - Dec 2010

Dilworth Coffee Company tasked me with defining, streamlining and managing many of their processes. There are many areas I have covered including: -Customer Service: Serve as first point of contact for 200+ customers; process, invoice and ship all customer orders; improve customer experience by increasing accuracy and decreasing response time; construct a reporting system for filling backorders; design and streamline company forms for digital use; be knowledgeable about all coffees, products and equipment to offer suggestions and answer inquiries. -Training: Create a standard espresso training program; implement SCAA guidelines in training program; train baristas of multiple skill levels in coffee brewing, espresso extraction, milk steaming and latte art. -Sales/New Accounts: Seek out new customers and present with sales package; prepare and submit equipment and product quotes for new accounts; collaborate with architects and owners on shop design and workflow. -Marketing/Design: Develop and execute strategy for social media marketing; design and edit digital and print media for company advertising; initiate community interaction by planning and implementing coffee events open to local baristas. Show less

Cafe & Bookstore Manager

• Oct 2008 - Mar 2010

Here I pioneered a one-of-a-kind coffee café within the bounds of a large corporation. While working on the startup of the café I simultaneously oversaw the startup of a 1500 square foot bookstore. -Startup: Forecasted budget for the first five years of business in an exhaustive proforma; designed and laid out cafe and bookstore retail spaces; selected equipment and negotiated pricing; developed marketing strategies; wrote operational procedure manuals and training manuals; created business processes for daily activities; selected product for bookstore and created cafe menu; programmed POS software. -Hiring: Constructed multiple staffing models based on projections; wrote job descriptions; created interview questions; conducted interviews; set and negotiated pay scales; recruited and hired employees. -Other / Ongoing Business: Developed and implemented marketing plan; continually monitored budget to ensure monthly, quarterly and annual goals were met; tracked sales to determine merchandise selection; scheduled and executed events; processed internal product transfers and invoicing; collaborated with Finance, Creative, and Special Events departments. Show less

Office Manager

• Jul 2007 - Oct 2008

This position required me to have very good problem solving skills as well as great customer service. My duties covered a broad spectrum of office management including: -Administrative: Managed communication system, including incoming calls, voice mail and email distribution; created and edited office documents; sent/received faxes; managed office mailing, shipping, & receiving. -Technical: Troubleshot minor and major computer, fax machine, copier, and printer problems; maintained office computers and software; trained new employees on company software. -Inventory: Developed inventory tracking system implementing barcoding; input all incoming items into inventory system; tracked sales of all items; compiled sales reports. -Database Management: Input all client information into database; organized information by clients' hometown; scheduled appointments for clients to meet buyers. Show less

Marketing & Design Coordinator

• Oct 2003 - Jul 2007

My first assignment was developing this new job position. I enjoyed creating office media which branded our programs and sparked students' interest. -Design Responsibilities: Met with program directors to discuss innovative design idea; turned abstract ideas about leadership into visual designs; created multiple design proofs to be approved by directors; produced final layout of media; contacted printer to determine printing requirements. -Publications: business cards, brochures, program logos, newsletters, banners for campus displays, objects for the office web site, handbills for on-campus campaigns, flyers -Other responsibilities: Oversaw website design; recruited students for office programs; Answered and directed incoming calls; scheduled meeting rooms; set up displays and meeting rooms. Show less