Experience

Fonehouse

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Store Manager

  • Mar 2013 - Present

  Harpenden Mobile telecommunication solutions for consumer and SME markets.



O2 (Telefónica UK)

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Business Specialist

  • Nov 2005 - Mar 2013

  Luton, United Kingdom Provided Business customers with Business telecommunication solutions such as Broadband, Business landlines and mobile phone connections at competitive prices. Gathered business data and used it to provide feedback to relevant departments for effective decision making. Achieved Best customer satisfaction certificate of achievement Score of 100%. Top ten sales performer out of 300 in Herts, Beds and Bucks exceeding targets and achieving 150% on all key performance… Show more Provided Business customers with Business telecommunication solutions such as Broadband, Business landlines and mobile phone connections at competitive prices. Gathered business data and used it to provide feedback to relevant departments for effective decision making. Achieved Best customer satisfaction certificate of achievement Score of 100%. Top ten sales performer out of 300 in Herts, Beds and Bucks exceeding targets and achieving 150% on all key performance indicators. Maximised business sales by approaching local businesses with a portfolio of our products and services. Show less



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Outbound Customer Service Executive

  • Nov 2010 - Jul 2012

  Hemel Hempstead, United Kingdom Exceeded monthly sales targets by encouraging team members to sell multiple products per customer and providing suitable products in accordance to their needs. Trained team members to retain high profile ‘Premier’ customers by building strong business relationships through effective account management and strong negotiation skills. Recipient of various awards for outstanding performance. Motivated colleagues through organising challenges and sales incentives.



Cobra Group PLC

• Team Leader

  • May 2005 - Nov 2005

  Became a Team Leader by hitting targets and over achieving in less than 4 weeks in to the job. Developed the business so that production rates were increased due to effective direct marketing. Received a pay rise for exceptional performance. Learned about the business development programme and the company’s worldwide marketing campaigns and how to reach a large audience at a low cost. Achieved excellent sales, negotiation and problem solving skills throughout time… Show more Became a Team Leader by hitting targets and over achieving in less than 4 weeks in to the job. Developed the business so that production rates were increased due to effective direct marketing. Received a pay rise for exceptional performance. Learned about the business development programme and the company’s worldwide marketing campaigns and how to reach a large audience at a low cost. Achieved excellent sales, negotiation and problem solving skills throughout time spent working with the company. Presented ideas to an audience of over 100 people. Learned how to handle objections and how to stay motivated. Show less