Experience

Guildhall School of Music & Drama

• United Kingdom
• Performing Arts
• 200 - 300 Employee

• Office Adminstrator - Research and Innovation

  • Oct 2022 - Present



TATE ENTERPRISES LTD

• United Kingdom
• Retail
• 1 - 100 Employee

• Retail Administrator

  • Dec 2015 - Dec 2022

  Providing effective back office and logistical support for seven busy Tate Modern Retail outlets and a team of around 100 staff members, with a focus on end-to-end HR processes. Ensure the timely completion of HR forms and processes for any leavers or other staff contract changes (change of hours; extension of contract; leave). Co-ordinate induction schedules for new starters. Facilitate HR onboarding sessions, including ensuring the correct starter paperwork and document checks are completed. Prepare starter packs for new joiners, including lockers, uniforms, relevant logins and security access. Ensure relevant information is communicated to the teams through appropriate channels, including daily staff briefings, notice boards or training sessions. Monitor and record instances of absence and lateness, overtime and contractual changes; MI reporting to wider team and payroll department. Ensuring staff records are kept up to date, including absence records, holiday allowances, contact details, rotas and training schedules. Process holiday requests in accordance with company policy, update rotas, holiday trackers and individual holiday records in a timely manner. Secure staff resources for private views and events. Co-ordinate and maintain records of existing staff attendance at mandatory training sessions, such as Diversity and Health and Safety. Office and facilities management; liaising with new and existing suppliers, acting as first point of contact with other departments regarding repairs and security, allocation and management of staff lockers and meeting room diaries. Show less



Whittard of Chelsea

• United Kingdom
• Retail
• 100 - 200 Employee

• Senoir Retail Manager

  • Sep 2014 - Oct 2015

  Responsible for managing all areas of staff and store performance, ensuring the team delivers the highest levels of pro-active customer service and drive profitability through the effective control of all areas of store operations. Transform a non-performing store to become one of the top three stores in the London Area and nationwide in L4L sales, performance against budget and other company KPI’s. Manage and implement a re-launch of the core product range, including staff training, planning and managing the store re-merchandising process including window displays overnight, and redistribution of old stock. Ensure the delivery of outstanding customer experience at all times, inspiring the team through leading from the front and model behaviours. Ensure Visual Merchandising, window displays, and stock availability maintained to company standards, continuously monitoring key lines sales performance to ensure store layout, maximises sales opportunities. Recruit, train and develop a store team, including 3 supervisors and a Deputy Manager providing ongoing performance feedback, setting and following up on store plans and individual development plans. Show less



Starbucks

• United States
• Retail
• 700 & Above Employee

• Retail Store Manager

  • Jun 2010 - Sep 2014

  Responsible for the efficient and profitable operation of a Starbucks store, ensure the team consistently delivers excellent customer service, maintaining quality store operations, lead the store team in a positive manner, and make certain financial contribution is maximised: Turned a non-profitable store around to become a District leader in L4L sales, budget and meeting company KPIs. Managed and implemented several major changes in store operations in a successful manner, realised and harnessed potential for increased sales instead of focus on difficulties of change. Continuously reviewed store trade patterns and key business indicators, increased profitability by identifying sales opportunities and monitor cost of goods/labour. Ensured the highest levels of customer service became a key part of store operations. Managed all aspect of employee relation’s issues in compliance to the company policy and procedure, in particular to recruitment & selection, disciplinary and benefits. Recruited, trained developed and motivated a store team, including 3 shift supervisors. Ensured that safety, security and administrative routines were followed at all times. Show less



London Film Museum

• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Catering Manager

  • Jan 2009 - Jun 2010

  Planned, organised and developed the food and beverage services for the London Film Museum. Planned, organised and developed the food and beverage services for the London Film Museum.



Whittard of Chelsea

• United Kingdom
• Retail
• 100 - 200 Employee

• Retail Manager

  • Feb 2003 - Jan 2009

  Managed High Street Kensington & Brompton Road stores in Central London. Managed High Street Kensington & Brompton Road stores in Central London.