• Nov 2018 - Present

• Mar 2015 - Nov 2018

Created a process to have issues/suggestions generated from course feedback scoped for validity and turned into projects. More than 45 projects completed in 2017, over 100 completed by June 2018. Provided more than 190 instances of feedback to mentors in 2017 and more than 170 by June 2018. Created files and Google Sites for new courses, course revisions and rewrites. Liaised between the Instructional Services Team and the Instructional Design Team, created a tracking process, and became the go-to person for inquiries about course file and Google Site status and changes.Improved tracking, efficiency, and coordination for all processes. Created instructions for each process, trained two consultants and three staff members, and now oversee progress and act as a backup for help desk tickets, embedded rubrics, and course file creation.Reimagined, and now maintain, the TESU General Information website. Created a page for technical help, by coordinating with Communications, Admissions and Enrollment Services, and CLT staff. Authored the blog article Technical Issues? We Can Help which was published in the Signals magazine (Summer 2017).Built a page within the General Information Site regarding all lab kits for science courses for students to easily access requirements, contact and ordering information, without sending in a help desk ticket. Reworked the Student Handbooks so that they are accessible as Google Docs. Students can find individual sections of handbooks or save/print the entire handbook specific to their course type.Manage the section creation process by determining the work for each semester, assigning tasks to outside consultants, initiating contracts, monitoring progress, and processing payments. Created a new self-contained delivery format to be used by special populations with no internet, including military and incarcerated students. Show less

• Jul 2012 - Mar 2015

First contact for students and applicants to the RN-BSN and Accelerated 2nd Degree BSN (BSNA) Programs. Coordinated interview appointments for BSNA applicants, answered application questions, attended interviews, and updated presentations for the Open Houses. Created and implemented new tracking mechanism that tracked all BSNA applicants throughout the application cycle, typically 80 to 100 per class/year Creatively designed, organized and facilitated the annual BSNA Program student orientation by creating information packets and PowerPoint presentations, and communicating the schedule to staff, students, security and vendors. Created and assembled forms and documents, reserved rooms and technology, scheduled staff and guest speakers, and arranged to tour the NJ State Library.Coordinated the BSNA pinning ceremony for graduating students by arranging event catering, booking rooms, setting up audio/visual equipment, and creating appropriate PowerPoint slides for the presentation of the pins. Designed and produced the Pinning Ceremony programs, tracked RSVPs, and liaised between staff, students, security, guests, and vendors.Regularly answered questions via phone, email, and help desk tickets. Provided students with contact information for Advisors, instructions for making appointments, updates on course dates, registration and program requirements, and re-directed inquiries appropriately. Successfully collaborated with Program Advisors, and Assistant and Associate Deans daily. Show less

Project Support Manager, Wharton Executive MBA (temporary)

• May 2010 - Jun 2012

Spearheaded new internal, online application system. Facilitated, documented and shared changes, allowing for quicker, more thorough sharing of and group access to files, creating a faster turn-around for decision making. Acted as go-to coordinator between Directors, Interviewers, Operations staff and the Admissions Committee for comprehensive and timely collaboration. Updated and tracked applicant’s status throughout admissions process. Processed online student applications using Apply Yourself data base. Created and designed of accessible, color-coded, organized Excel spreadsheets including all applicants, allowing all staff quick access to applicant status through the network drive. Scheduled interview appointments and class visits for potential students creating a hospitable, professional environment for lasting, beneficial first impressions. Professionally interacted with potential applicants, efficiently and quickly answering inquiries and questions via phone and email. Support management: coordinated mailings and meetings, oversaw work-study students. Show less

Teacher

• Aug 2008 - Aug 2009

Planned and executed original, differentiated curriculum-based lesson plans to create an engaging, inclusive, and interactive learning environment. Effectively managed 18-23 students’ behaviors and learning styles. Completed intensive induction program, including creating unit plans, observations of other teachers, observations by faculty and supervisors, and self-reflection and improvement. Worked with 4th grade team teachers, mentor, lead mentor, supervisors and support staff. Connected with and managed expectations of highly involved parents, creating lasting professional impressions and facilitating open communication beneficial to their children’s education. Show less

Administrative Assistant

• Sep 2007 - Jan 2008

Administrative duties, communications with Board of Directors, President of the University and other university offices. Organized and coordinated mailings and meetings under limited supervision, allowing full-time staff to focus on events and fundraising efforts. Administrative duties, communications with Board of Directors, President of the University and other university offices. Organized and coordinated mailings and meetings under limited supervision, allowing full-time staff to focus on events and fundraising efforts.

School-Based Match Support Specialist

• Jul 2005 - Dec 2006

Created lasting matches between children in assigned school districts and volunteer mentors. Established, monitored and met goals for match length and participant satisfaction for each school-based match, which allowed the agency to meet larger goals. Promoted the agency through representation at community events and recruitment opportunities. Documented and monitored all elements of match support and supervision to ensure success. Created lasting matches between children in assigned school districts and volunteer mentors. Established, monitored and met goals for match length and participant satisfaction for each school-based match, which allowed the agency to meet larger goals. Promoted the agency through representation at community events and recruitment opportunities. Documented and monitored all elements of match support and supervision to ensure success.

Entertainment Intern

• Aug 2004 - Jan 2005

Global Entertainment Character Intern, rotating in all Orlando WDW theme parks and resorts. Maintained brand image of organization while working in multiple character roles and locations. Trained, performed, and adapted to more than 15 Disney character roles. Performed in Mickey’s Very Merry Christmas Parade as a Toy Factory Unit Elf and Doll Dancer. Global Entertainment Character Intern, rotating in all Orlando WDW theme parks and resorts. Maintained brand image of organization while working in multiple character roles and locations. Trained, performed, and adapted to more than 15 Disney character roles. Performed in Mickey’s Very Merry Christmas Parade as a Toy Factory Unit Elf and Doll Dancer.