Scott Watmough

IT Analyst at ITopia Corporation
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Contact Information
us****@****om
(386) 825-5501
Location
CA
Languages
  • Japanese Elementary proficiency
  • French Elementary proficiency
  • English Native or bilingual proficiency
Skills

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Bio

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Credentials

  • Microsoft 365 Certified: Fundamentals
    Microsoft
    Nov, 2022
    - Nov, 2024
  • Emerging Technologies, APIC-EM
    Cisco Networking Academy
    Apr, 2020
    - Nov, 2024
  • Certified Cloud Practitioner
    Amazon Web Services (AWS)
    Apr, 2022
    - Nov, 2024
  • Sophos Engineer Certification
    Sophos
    Mar, 2022
    - Nov, 2024
  • Cisco Certified Network Associate Routing and Switching (CCNA)
    Cisco
    Feb, 2020
    - Nov, 2024

Experience

  • ITopia Corporation
    • Canada
    • Information Services
    • 1 - 100 Employee
    • IT Analyst
      • Mar 2022 - Present

      MSP work for multiple clients ranging from small and micro businesses to multinational corporate environments. Key responsibilities include: - Active Directory management and maintenance incl. account creation, AD Connect sync, etc. - Microsoft Azure AD administration - Microsoft 365 administration including Exchange, SharePoint, OneDrive, security and compliance, user account licensing, etc. - PBX admin via 3CX and VoIP.ms - Firewall management, antivirus, threat hunting, etc. in Sophos - Miscellaneous software and hardware troubleshooting as required - Ticket logging, general admin, etc. via ServiceNow

  • Long View Systems
    • Canada
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Systems Consultant
      • Apr 2021 - Dec 2021

      Provided off-site L1 technical support for one of the largest financial institutions in the world, including: - Activation, monitoring, and maintenance of company phone lines - Management and maintenance of company virtual desktop infrastructure - Identity and access management through Active Directory - Hardware and software diagnosis, monitoring, and support - Some administrative duties Provided off-site L1 technical support for one of the largest financial institutions in the world, including: - Activation, monitoring, and maintenance of company phone lines - Management and maintenance of company virtual desktop infrastructure - Identity and access management through Active Directory - Hardware and software diagnosis, monitoring, and support - Some administrative duties

  • GetAssist
    • Canada
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Sales, Software & Systems Administrator
      • Jul 2020 - Jan 2021

      Responsible for day-to-day management of company PBX system, incl. provisioning, ACD creation/management, call recording/monitoring, etc. Responsible for on-site hardware and software infrastructure including L1 - L2 support for employee computers and phones, management of company CRM, etc. Created and maintained training materials for all positions (management, sales, support) as well as informational materials for new technologies, process changes, etc. Some switch/router configuration incl. port mirroring for network monitoring via WireShark. Some network monitoring/diagnostics

  • Calgary Tutoring Centre
    • Canada
    • Education Administration Programs
    • 1 - 100 Employee
    • English/Social Studies Tutor
      • Sep 2015 - Jul 2020

      Provided CBE-compliant highschool-level tutoring in English and Social Studies including IB/AP level. Worked with students with unique educational skills and needs including students in Mensa, students with special needs, etc. Average single-semester grade increase of 15 - 20%. Provided CBE-compliant highschool-level tutoring in English and Social Studies including IB/AP level. Worked with students with unique educational skills and needs including students in Mensa, students with special needs, etc. Average single-semester grade increase of 15 - 20%.

  • Springboard Performance
    • Canada
    • Entertainment Providers
    • 1 - 100 Employee
    • Production Assistant (Contract)
      • May 2019 - Aug 2019

      Facilitated the Springboard summer 2019 festival schedule through musical and artist talent relations Filed permit applications, government paperwork, etc. as well as other clerical work Organized and maintained Springboard's containR community space Facilitated the Springboard summer 2019 festival schedule through musical and artist talent relations Filed permit applications, government paperwork, etc. as well as other clerical work Organized and maintained Springboard's containR community space

  • FreeFall Magazine
    • Calgary
    • Editor
      • Mar 2012 - Jan 2013

      Reading/editing short fiction/poetry pieces to be published in FreeFall Magazine Working closely under senior editor Dr. Micheline Maylor Minor HR/Marketing duties Reading/editing short fiction/poetry pieces to be published in FreeFall Magazine Working closely under senior editor Dr. Micheline Maylor Minor HR/Marketing duties

Education

  • Southern Alberta Institute of Technology (SAIT)
    Diploma, Information & Communications Technology - Network Systems
    2018 - 2020
  • Mount Royal University
    Bachelor's degree, English
    2009 - 2017

Community

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