User Experience Design Immersive Student

• Apr 2022 - Present

Developed strong foundation in UX Design process over 12-week UX Design Immersive programme . Completed 3 individual and 2 group projects covering all aspects in UX/UI including iterative design sprint and UX research such as but not limited to user interviews, competitive analysis, customer journey mapping, user flows and usability testing. Portfolio: https://liewsijie.com Developed strong foundation in UX Design process over 12-week UX Design Immersive programme . Completed 3 individual and 2 group projects covering all aspects in UX/UI including iterative design sprint and UX research such as but not limited to user interviews, competitive analysis, customer journey mapping, user flows and usability testing. Portfolio: https://liewsijie.com

Head of Branch cum Art Educator

• Nov 2021 - Apr 2022

Head of branch leading a team of 6 teachers from teaching to operation administration. •Initiated and redesigned SOP to improve administrative efficiency leading to improved service design experience for both parents and teachers •Demonstrated strong communication and problem solving as the go-to-person for resolving customers/parents’ complaints.•Mentored and guided new teachers on lesson planning, classroom management and administration.

Art Educator

• Aug 2019 - Nov 2021

Artgrain is an art enrichment centre that aims to cultivate young artists with a rigorous art-making process. I worked closely with students (from 2.5 - 15 years old) and parents to develop their interest and technical proficiency in art (through physical and online zoom classes / workshops). More than 80% of my students have been learning under my guidance for almost 2 - 3 years since I taught them. On top of teaching and lesson planning, I also: •strategised, designed and wrote digital content for programme marketing•designed marketing collaterals •managed and iterated company website to enhance user and service experience by aligning user and operation flow, improving navigation and UI design.

Audit Associate

• May 2012 - Sep 2014