Senior Operations Analyst

• Aug 2023 - Present

- Use extensive knowledge of the Sales Operation business to make impactful decision about ongoing projects, improvements and systems. - Actively participate in team and cross functionals projects/activities to reach the common goal of the company. - Make strategic decisions to achieve Sales Operations and company-wide goals. - Drive implementation of projects and improvements showcasing deep understanding of Sales Operations. - Serve a subject matter expert utilizing tools required for the role. Show less

Operations Analyst

• Apr 2023 - Present

- Analyze sales data and provide insights to help optimize the sales process- Develop and maintain sales reports and dashboards- Identify and track key sales metrics- Collaborate with sales teams to identify areas for process improvement- Develop and implement sales strategies to increase revenue and improve sales performance

Partner Success Analyst

• Jul 2021 - Apr 2023

- Build and maintain performance reporting - Provide clear, in-depth technical analysis of key performance metrics- Develop fundamental understanding of sales and operational process to drive meaningful performance improvement- Automate recurring reports and analyses in a scalable fashion so that other teammates can update these reports on their own- Perform various ad hoc analyses; formulate conclusions and present to senior leaders- Organize raw data into coherent KPIs (Key Performance Indicators) which will drive the business forward- Manage through ambiguity, work independently, and chart direction of projects Show less

Workforce Management Analyst

• Apr 2021 - Jul 2021

- Evaluate program scheduling and staffing trends to optimize cost effectiveness, operational efficiency, and deliver quality service. - Monitor program service metrics (service volume, associate productivity, program productivity) to assist with forecasting of service trends and staffing needs. - Forecast long-term and short-term staffing needs by utilizing workforce data to analyze trends. - Evaluate program scheduling and staffing trends to optimize cost effectiveness, operational efficiency, and deliver quality service. - Monitor program service metrics (service volume, associate productivity, program productivity) to assist with forecasting of service trends and staffing needs. - Forecast long-term and short-term staffing needs by utilizing workforce data to analyze trends.

Workforce Coordinator

• Aug 2018 - Apr 2021

- Leveraged data to drive intraday operational efficiency across multiple sales teams.- Identified trends and implement solutions to close performance gaps and drive the business forward.- Developed and owned both short- and long-term staffing forecasts; used historical data to optimize staffing and allocate personnel using proprietary algorithms leveraging tenure, performance, and business needs.- Created ad-hoc reporting using SQL and advanced Excel skills (Index Match, Pivot Tables, V-lookups, etc.)- Acted as a liaison between multiple departments including payroll, HR, Operations, IT and Sales team.- Operated as critical workforce lead during the launch of a new business unit. Show less

Senior Sales Agent

• Jul 2017 - Aug 2018

- Sold multiple nationally known television and internet brands in both English and Spanish.- Consistent top 25% sales production led to rapid promotion to Senior Sales Agent.- Selected as a strong candidate for future leadership; mentored my peers as a sales Floor Lead.

Floor Lead

• Jun 2016 - Jul 2017

Sales Agent

• Dec 2015 - Jun 2016

Owner/Manager

• Nov 2009 - Oct 2015

- Worked directly with customers to help them design custom car interiors. - Managed and supplied the shop; handled invoicing, back office operations, business growth planning, and other logistical and operational planning. - Worked directly with customers to help them design custom car interiors. - Managed and supplied the shop; handled invoicing, back office operations, business growth planning, and other logistical and operational planning.

Bilingual Collector

• Oct 2008 - Oct 2009

Worked as a bilingual mortgage collector. Worked in the Mortgage Assistant Unit. (Escalated calls) Worked as a bilingual mortgage collector. Worked in the Mortgage Assistant Unit. (Escalated calls)