Experience

Oaklawn Hospital

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Personal Computer Analyst

  • Jul 2022 - Present

  Marshall, Michigan, United States Lead support tech and administrator for ManageEngine and Absolute Secure Endpoint applications. Department lead for Tier II projects that entail director and team communications, analyst coordination and handling project milestones and deadlines. Provide technical training and education for users. Escalated support for helpdesk and technical support for our network and applications team.

• Onboarding Specialist

  • Jan 2022 - Jul 2022

  Marshall, Michigan, United States Designed lessons using ATD framework and provided training for the organization's applications that included Athena, Cerner, Microsoft Suite, as well as company policies and general computer usage. Responsible for BLS and de-escalation training. Carried out HR duties as needed by team.

• Help Desk Technician

  • Apr 2021 - Jan 2022

  Marshall, Michigan, United States Excelled in helpdesk duties: coordinating work order resolution, promptly responding and resolving tier 1 issues via email, tickets, calls, and walk-ins. Responsible for user account creation/maintenance and licensing on all required systems. Became administrator of ManageEngine ticketing system and performed tasks such as managing technicians, licenses, and reporting. Implemented numerous Powershell scripts to automate tasks.



City of Battle Creek, Michigan

• United States
• Government Administration
• 100 - 200 Employee

• Network Computer Specialist

  • Mar 2017 - May 2019

  Battle Creek, Michigan, United States Maintained major system updates and patches via WSUS. Administrative duties for CivicPlus website including page updates, ftp management, user management, and technical support. Provided escalated support for service desk technicians. Automated certificate renewal process for internal Certificate Authority system. Departmental lead for security analysis, implementation, improvement, penetration testing, and communication.

• Service Desk Technician

  • Jun 2015 - Mar 2017

  Battle Creek, Michigan, United States Lead the team in resolved tickets and user satisfaction surveys. Worked with the team to adapt new workflows increasing internal communication and coordinating resolution opportunities for work orders.



Out of Poverty

• Web Administrator/Tech consult

  • Oct 2016 - May 2018

  Golden, Colorado Updated content via Wordpress Main contact for purchasing and consolidation of multiple domains



Kellogg Community College

• United States
• Higher Education
• 300 - 400 Employee

• Peer Tutor

  • Aug 2014 - May 2015

  Battle Creek, MI Provided tutoring services for students majoring in Computer Engineering Technology, and Programming; primarily in C++ programming, Windows and Linux operating systems.



Calhoun County ISD

• Primary and Secondary Education
• 200 - 300 Employee

• Work Study via Kellogg Community College

  • Aug 2013 - May 2014

  Marshall, MI Applied fixes or updates and removed viruses from computers; replaced malfunctioning hardware or peripherals. Provided in-person user support. Created and restored new computer images for varying PC models using Clonezilla and FOG.



Oaklawn Hospital

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Internship

  • May 2013 - Jul 2013

  Marshall, MI Assisted computer technicians with troubleshooting and repairing issues. Performed maintenance on computers, which included performing critical updates; installing and verifying applications; cleaning of PC and peripherals. Installed new computers and printers to the Hospital's network.