Experience

NAUTITECH Catamarans

• France
• Shipbuilding
• 1 - 100 Employee

• Responsable Sav

  • Jun 2020 - Present



The Moorings Yacht Charters

• United States
• Travel Arrangements
• 1 - 100 Employee

• Customer Care Coordinator Europe

  • Nov 2016 - Jan 2018

  - Contact with client (email - phone) - Register the claim on Zendesk - Contact our bases - Analyse difficult situations / problems - Final report to the clients and compensation if necessary - Contact with client (email - phone) - Register the claim on Zendesk - Contact our bases - Analyse difficult situations / problems - Final report to the clients and compensation if necessary



Sunsail

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Base Manager

  • Jan 2015 - Nov 2016

  Description: - Management of a team (15 persons) - Management of the yachts preparation for charters - Management of the boats maintenance - Client Welcoming - Area Briefings - On Board Briefings -Administration (Deposits/ Boat papers preparation / Change over lists …) Description: - Management of a team (15 persons) - Management of the yachts preparation for charters - Management of the boats maintenance - Client Welcoming - Area Briefings - On Board Briefings -Administration (Deposits/ Boat papers preparation / Change over lists …)



Tui Marine - SUNSAIL - THE MOORINGS

• Turgutreis, TURQUIE

• Base Manager

  • Sep 2014 - Jan 2015



The Moorings Yacht Charters

• United States
• Travel Arrangements
• 1 - 100 Employee

• Customer Care

  • Apr 2014 - Aug 2014



The Moorings Yacht Charters

• United States
• Travel Arrangements
• 1 - 100 Employee

• Dock Master and Customer Care

  • May 2013 - Oct 2013

  - Receptionist : organisation before and during the arrival of the customers (boat papers, transfers from airports, area briefings) - Boat maintenance: preparation of boats (cockpit lockers, changing sails) - Check in and check out on board with client in english and in french (1hour) - Base administration and team management : 10 persons (with base manager) - Learning turkish language - Receptionist : organisation before and during the arrival of the customers (boat papers, transfers from airports, area briefings) - Boat maintenance: preparation of boats (cockpit lockers, changing sails) - Check in and check out on board with client in english and in french (1hour) - Base administration and team management : 10 persons (with base manager) - Learning turkish language



INB

• France
• Professional Training and Coaching
• 1 - 100 Employee

• Technical Sales Representative in the Yacht Industry Studies

  • Oct 2011 - Apr 2013

  - boat maintenance (mecanical skills, electrical skills, composites) - technical sales representative courses - sailing courses - boat maintenance (mecanical skills, electrical skills, composites) - technical sales representative courses - sailing courses



Sunsail

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Technical Sales Representative

  • Dec 2012 - Dec 2012

  - Welcoming and giving advice to the clients about boats and destination. - Qualifying prospects - Creating quotations - I sold sailing holidays - I made follow-up calls - Welcoming and giving advice to the clients about boats and destination. - Qualifying prospects - Creating quotations - I sold sailing holidays - I made follow-up calls



Antipode-Yachts

• Mille Sabords Brokerage Boat Show (Le Crouesty, Brittany, FRANCE)

• Technical sales representative

  • Nov 2012 - Nov 2012

  - Front desk hostess - Searching and qualifying good prospect - One of my qualified prospect bought an Etap 34 on the show. - Front desk hostess - Searching and qualifying good prospect - One of my qualified prospect bought an Etap 34 on the show.



Sunsail

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Dock Master and Base Manager's assistant

  • May 2012 - Oct 2012

  - Receptionist - Boat maintenance: preparation of boats (cockpit lockers, changing sails) - Boat Briefing (in french and english) - Hostess on flotillas - Receptionist - Boat maintenance: preparation of boats (cockpit lockers, changing sails) - Boat Briefing (in french and english) - Hostess on flotillas



Interdist

• 2011 Paris Boat Show

• Technical Sale representative

  • Dec 2011 - Dec 2011

  - Receptionist - I was presenting GILL and DUBARRY's clothes which are part of the brands imported by INTERDIST - Seeking good prospects - Redirection to the chief of the sales rep if it was a B to B or to the shop if it was a customer. - Receptionist - I was presenting GILL and DUBARRY's clothes which are part of the brands imported by INTERDIST - Seeking good prospects - Redirection to the chief of the sales rep if it was a B to B or to the shop if it was a customer.