Licensed Real Estate Advisor

• Sep 2022 - Present

Sales Coordinator

• Oct 2020 - Present

- Key member pre-sale project launches - Both Plaza One and Plaza Two (total of 884 homes sold)- Grosvenor Sales Coordinator managing day-to-day operations at the Presentation Centre- Administer all activities relating to purchase contracts (preparation,execution, filing and document distribution, deposit collection, CRM management)- Keen eye for the little details that support a smooth operation/launch

Bartender

• Jul 2015 - Nov 2020

- Enhance the customer experience by providing exceptional customer care - Relationship building - Customer conflict resolution - Menu navigation and recommendation - Strong communication between team and clients - Enhance the customer experience by providing exceptional customer care - Relationship building - Customer conflict resolution - Menu navigation and recommendation - Strong communication between team and clients

Communications and Customer Relations Coordinator

• Jun 2020 - Sep 2020

- Manage all public facing inquiries by recommending solutions for customers’ complaints- Build positive customer relationships by managing questions and concerns - Identify challenges, solutions and strategies that support the customer experience and ensure all customer service needs are being met in a timely manner- Support the management of an in house customer relations database, including the tracking and preparation of status reports supporting proactive and reactive planning- create meaningful and impactful communications.

Customer Service Representative

• Jan 2014 - Jan 2015

- Provided professional client follow-ups via telephone/email- Communicated detailed insurance contracts, rental policies, and procedures- Displayed high product knowledge on all products and services offered. - Used sale techniques to pitch and suggest upgrades - Provided professional client follow-ups via telephone/email- Communicated detailed insurance contracts, rental policies, and procedures- Displayed high product knowledge on all products and services offered. - Used sale techniques to pitch and suggest upgrades