System Integration Specialist

• Jul 2023 - Present

Outreach Coordinator

• Jun 2021 - Present

Provided computer, audio/visual, and network technical support for on-premise and virtual viewing of stream for 100 participants Provided and designed marketing strategies and social media campaigns to publicize events, resulting in an increase in church membership among young adults Coordinated event support services such as registration, transportation, and food to ensure strong turnouts and participant satisfaction Created and managed end-to-end project plans to support registration, transportation, and food for event planning. Weekly check-in with the team to ensure on time delivery of milestones Show less

Post graduate leadership training program volunteer

• Aug 2018 - Jul 2023

Two-year Christian leadership training recognized internationally by over 3,000 churches. Skills developed include, but are not limited to, being a part of a team of five in practical applications and spiritual content, rigorous character and team building, specialized interpersonal skills, and community outreach, both nationally and abroad. Life, Truth, Service, and Character. Two-year Christian leadership training recognized internationally by over 3,000 churches. Skills developed include, but are not limited to, being a part of a team of five in practical applications and spiritual content, rigorous character and team building, specialized interpersonal skills, and community outreach, both nationally and abroad. Life, Truth, Service, and Character.

IT Service Desk Consultant

• Sep 2015 - May 2018

Reset passwords for students Provided technical problem resolution to students with IT issues and solving them in a timely manner hands on maintenance of student and faculty computers answered and returned student calls and concerns installed Microsoft software and products on student laptops Provided solutions including, but are not limited to resolving username and password problems, uninstalling/reinstalling basic software applications verifying proper hardware and software set up assisting with navigating around application menus and troubleshooting email issues. Show less

IT Intern

• Jun 2017 - Aug 2017

Hands on, onsite interfacing with clients to resolve IT related issues Managing users, passwords, security and permissions inside Active Directory Exchange Management for creating and maintaining mailboxes Google Apps administration Hardware installation and maintenance Laptop/Chromebook screen and key repair Administrating Box/Dropbox file sharing, including Box Sync and Box Tools/Edit SysAid Help Desk Software, an IT ticketing tool for monitoring and responding to client issues Working with Liquid Planner for task related responsibilities and time management Remote session support via Bomgar/Teamviewer Show less

IT Support Specialist

• Jan 2017 - May 2017

Carried out Laptop screen and Key repairs Gave users access to files using ShareFile application Used RemedyForce IT ticketing system to monitor and respond to client issues and resolve them in a timely manner Carried out Laptop screen and Key repairs Gave users access to files using ShareFile application Used RemedyForce IT ticketing system to monitor and respond to client issues and resolve them in a timely manner

IT Support Assistant

• Jun 2016 - Dec 2016

Deployed and configured VOIP phones at customer locations for optimal communication systems Supported sales calls to promote and sell VOIP phones, driving revenue and customer acquisition Deployed and configured VOIP phones at customer locations for optimal communication systems Supported sales calls to promote and sell VOIP phones, driving revenue and customer acquisition

Tech Support Intern

• Jun 2015 - Jan 2016

Responsibilities Included: spearheaded maintenance of office supplies conducted daily operations with lead staff responded to customer calls and customer inquires worked on customer sites installing operating system worked on customer sites installing computers Set VOIP phones at customer sites Responsibilities Included: spearheaded maintenance of office supplies conducted daily operations with lead staff responded to customer calls and customer inquires worked on customer sites installing operating system worked on customer sites installing computers Set VOIP phones at customer sites

Sales Associate

• Jun 2014 - Jun 2015

Responsibilities include advance and preserve the store’s image organize and maintain items in children’s and men’s departments direct and assist customers to appropriate products Responsibilities include advance and preserve the store’s image organize and maintain items in children’s and men’s departments direct and assist customers to appropriate products

IT Assistant

• Jan 2014 - May 2014

Responsibilities Included: spearheaded maintenance of office supplies conducted daily operations with lead staff responded to customer calls and customer inquires worked on customer sites installing operating system worked on customer sites installing computers Responsibilities Included: spearheaded maintenance of office supplies conducted daily operations with lead staff responded to customer calls and customer inquires worked on customer sites installing operating system worked on customer sites installing computers

Short Order Cook

• Jun 2011 - Aug 2011

Responsibilities Included: Prepared meals for customers Cleaned kitchen for service hours Restocked the kitchen for daily services Responsibilities Included: Prepared meals for customers Cleaned kitchen for service hours Restocked the kitchen for daily services