Experience

Mutti

• Italy
• Food and Beverage Services
• 200 - 300 Employee

• Customer Service Administrator

  • Jan 2022 - Present



Group MRA

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Customer Service Representative

  • Jan 2019 - Dec 2021

  I worked with a number of food brands being imported from Italy for sale within the US. My time is spent communicating with purchasing agents, the sales team, warehouses, and carriers to ensure orders are prepared timely. Attention to detail is imperative for accurate inventory and accounting. I created series of training videos and documents library via Teams. Applauded for initiative to ensure training, thoroughness, and ease during pandemic. I problem solved, found the answer to just about every problem, and communicated with dozens of people in person, via phone, or email everyday.



Purchase College, SUNY

• United States
• Higher Education
• 500 - 600 Employee

• Assistant Director of Community Engagement

  • Aug 2013 - Jul 2018

  - Responsible for the training, supervision, and evaluation of full-time hall directors - Manage and develop a staff comprised of 66 students - Enforced and adjudicated College policy violations - Currently training to serve as a procedural officer with Community Standards - Coordinate Resident Assistant recruitment, selection, and evaluation through competency development - Plan four student staff training cycles annually - Oversaw implementation of RSA and Rho Alpha Sigma Chapter - Represented the department and established a collaborative relationship with other College departments



Summer Institute for the Gifted (SIG)

• United States
• Education Administration Programs
• 1 - 100 Employee

• Office Manager

  • Jul 2013 - Jul 2013

  • Oversaw the execution of new hire paperwork, track the collection of forms and forward to Stamford office. • Maintained and developed the filing system of personnel in accordance with Stamford office. • Maintained financial records for program, includes collecting and tracking cash receipts, authorizing all credit card expenses plus reimbursements and check disbursements. • Greeted, received and provided appropriate level of service to visitors, students, parents, staff, and vendors at the administrative office. • Assisted with student registration on the program’s opening day, Saturday Get Away Trip, Parent Visitation Day and closing day. • Assisted with medical issues, including assisting with the transportation of students to the doctor and hospital, picking up pharmaceutical needs, and assuring that parent contacts are made by the Nurse and/or Residential Dean. • Worked as a team with Administrative Assistant and Counselors assigned to administrative office • Provided training, supervision, and information sharing as needed in the administrative office.



Manhattanville College

• United States
• Higher Education
• 300 - 400 Employee

• Associate Director of Residence Life

  • Jul 2010 - Jan 2013

  Responsible for the training, supervision, and evaluation of five full-time Resident Directors and administrative assistant Managed and developed a staff comprised of 35-40 students Coordinated all departmental programming efforts including the annual leadership conference Oversight of departmental petty cash and direction of programming and staff programming budgets Advised and supported students in areas regarding personal growth. Provided crisis management through on-call rotation Chaired the paraprofessional staff appreciation committee Enforced and adjudicated College and residential life policy violations Coordinated Resident Advisor recruitment, selection, training, and evaluation Represented the department and established a collaborative relationship with other College departments Collaboration Efforts: Retention Committee, At Risk Committee, Directors Meetings/President's Council, Financial Aid Appeals Board, Academic Appeals Board, Sexual Assault Task Force, Weekend Programming Committee, and Campus Sustainability Committee



Dean College

• United States
• Higher Education
• 300 - 400 Employee

• Area Coordinator

  • Jul 2007 - Jun 2010

  Supported six buildings within residential area of campus through supervision of part-time resident directors, bi-weekly walkthroughs, monthly newsletters and area programming; participated in the Administrator on Call rotation providing crisis management for a campus of 900 plus students; served as a Resident Director for a suite-style hall and two houses AC for CA Program (6/09-6/10) Supervised and evaluated the 26-student Community Advisor staff; coordinate the summer and winter training for the Community Advisor staff; organized staff recruitment and selection for the spring 2010 semester & 2010-2011 academic year; monitored and recognized Community Advisor programming initiatives in the residence halls; prepared and submitted Community Advisor payroll; developed Senior Community Advisor application and structured interview process; collaborated with multiple offices to host campus-wide CA Appreciation Day AC for Operations (7/07-5/09) Responsible for room assignments and notification for over 500 incoming students; provided accurate and timely weekly occupancy reports; responsible for the end of the semester key and damage reports for all residence halls; coordinated all room changes on campus; assist the Assistant Vice President and Assistant Director of Facilities with the mid-year opening of a high-end short-term leased 20-condominium building; coordinated Housing Selection for over 400 students, including five separate special interest housing processes; assisted in the hiring and training of the Community Advisor staff; worked with the offsite location to provide housing for 60+ students during the fall semester; supervise and evaluate three resident directors;



Roger Williams University

• United States
• Higher Education
• 700 & Above Employee

• Coordinator of Residence Education

  • Jul 2003 - Jun 2007

  I supervised and evaluated a Resident Assistant staff of 15; served as a primary hearing officer for cases resulting in removal from the residence halls; responsible for the maintenance of University residence halls, traditional and apartment style; shared in the “on call” rotation for 3200 students; contributed to the recruitment, selection and placement of the Resident Assistant staff of 93; participated in department programs and events, including Opening and Closing, Health & Safety Inspections, and Hall Selection; coordinated with department staff in carrying out summer conferences, including, hire and train the student staff, work with outside vendors, accommodate over 3000 guests, and serve on a cross-campus committee; assigned over 200 summer students to residence halls and supervise the summer resident assistant staff.