Isabela Freitas
Customer Service Advisor at Brown Thomas Arnotts- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Full professional proficiency
-
Portuguese Native or bilingual proficiency
Topline Score
Bio
Credentials
-
The Complete and Ultimate Guide to Know Your Client (KYC)
UdemyJun, 2023- Nov, 2024 -
Anti-Money Laundering Concepts: AML, KYC and Compliance
UdemyJun, 2023- Nov, 2024 -
Introduction to Anti-Money Laundering Regulations
Alison - Empower YourselfMar, 2023- Nov, 2024 -
The Fundamental Principles to Anti Money Laundering
Alison - Empower YourselfMar, 2023- Nov, 2024 -
Master SQL For Data Science
UdemyOct, 2022- Nov, 2024 -
Introduction to Data Analysis using Microsoft Excel
Coursera Course CertificatesSep, 2022- Nov, 2024
Experience
-
Brown Thomas Arnotts
-
Ireland
-
Retail
-
400 - 500 Employee
-
Customer Service Advisor
-
Nov 2022 - Present
• Working in a job unrelated to previous legal background in order to enhance language skills and immerse myself in a new culture through customer services support, collaborating with internal and external clients from several backgrounds in multicultural environments. • Investigating, documenting and escalating customer queries and complaints, ensuring compliance with internal policies and procedures in an electronic data management system. • Working in a job unrelated to previous legal background in order to enhance language skills and immerse myself in a new culture through customer services support, collaborating with internal and external clients from several backgrounds in multicultural environments. • Investigating, documenting and escalating customer queries and complaints, ensuring compliance with internal policies and procedures in an electronic data management system.
-
-
-
Schoolhouse Hotel D4
-
Ireland
-
Hospitality
-
1 - 100 Employee
-
Customer Service Advisor
-
May 2018 - Nov 2022
• Working in a job unrelated to previous legal background in order to enhance language skills and immerse myself in a new culture through customer services support, collaborating with internal and external clients from several backgrounds in multicultural environments. • Investigating, documenting and escalating customer queries and complaints, ensuring compliance with internal policies and procedures in an electronic data management system. • Working in a job unrelated to previous legal background in order to enhance language skills and immerse myself in a new culture through customer services support, collaborating with internal and external clients from several backgrounds in multicultural environments. • Investigating, documenting and escalating customer queries and complaints, ensuring compliance with internal policies and procedures in an electronic data management system.
-
-
-
Defensoria Pública De Pernambuco
-
Brazil
-
Government Administration
-
1 - 100 Employee
-
Law Office Advisor
-
Jan 2016 - May 2016
Law Office Advisor at the State Office of Public Defence • Coordinated with public defenders to manage the caseload effectively, prioritising cases based on urgency and complexity, ensuring the most efficient use of resources. • Conducted in-depth legal research using internal and public/government databases, identifying relevant legal precedents, understanding applicable statutes, and interpreting complex legal issues to prepare reports and summaries. • Engaged with various stakeholders, such as judges, prosecutors, and other legal professionals, to ensure efficient and effective handling of cases. • Ensured the internal database was consistently updated with accurate and current information. Key achievements: • Received positive feedback from clients and colleagues for exceptional attention to detail and the ability to identify and highlight critical information within vast amounts of case data. • Stayed abreast of evolving legal developments and regulation changes, providing valuable insights to support the adaptation of case strategies and ensure compliance. Show less
-
-
-
Alves Associates
-
Brazil
-
Legal Compliance Specialist
-
Mar 2015 - Jan 2016
• Planned, organised, and conducted case investigations, assessed the evidence, applied a well-reasoned legal framework, and drafted clear and organised analysis and effective advocacy documents. • Elaborated factual and legal research reports compiling legal documents and information into presentable reports. • Prepared legal documents and case reports in response to local authorities and for court case applications to protect the rights and interests of the clients. • Drafted and maintained disclosures and agreements, remaining informed of new and existing regulations and evaluating potential client impacts. • Ensured compliance and data governance with applicable laws, regulations, regulatory notices/guidance, and contractual documentation. Key achievements: • Facilitated several negotiations and settlements between disputing parties by providing direction and encouragement, working collaboratively with them to find creative ways to reach a mutually satisfying solution. • Managed to lead mediations and out-of-court settlements, saving clients legal and significantly managerial time and administrative costs. • Successfully delivered cases within the stipulated timeframes, developing an exceptional ability to thrive in high-pressure environments with multiple deadlines. Show less
-
-
Education
-
2021 - 2022
CCT College Dublin
Higher National Diploma, Data Analytics for Business -
2019 - 2020
Dorset College Dublin
Bachelor of Business Administration - BBA, Computer and Information Sciences and Support Services -
2007 - 2012
Faculdade Maurício de Nassau
Bachelor of Laws - LLB, Law
Community
