Experience

Media Temple

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• CloudTech Engineer III

  • May 2017 - Present

  Los Angeles, California Providing technical support for our Always On customers and performing On Demand services including content restores, migrations, package management, and server maintenance. Tier II support for CloudTech I and II support for all Media Temple hosting and server environments.



GoDaddy

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Managed Services Expert II

  • Mar 2016 - May 2017

  Scottsdale, Arizona Providing technical support for our Expert Services, content restores, and migrations for non managed customers. Full technical support for our Fully Managed customers, as well as training for internal employees on those processes for all GoDaddy hosting and server environments.

• Hosting Support Community Educator

  • Jan 2015 - Mar 2016

  Scottsdale, Arizona Providing technical information and training for both internal employees and customers by creating documentation for all GoDaddy hosting and server environments. As well as, providing mentoring for representatives during new hire onboarding into the hosting department.

• Professional Website Administrator

  • May 2014 - Jan 2015

  Scottdale, Arizona Tier 2 support and training for internal representatives through face to face interaction and chat. Providing advanced troubleshooting for all GoDaddy hosting and server environments.

• Server Chat Representative - Professional Hosting Support

  • Aug 2013 - May 2014

  Scottsdale, Arizona First point of contact for International Customer base providing chat support through advanced troubleshooting for the GoDaddy VPS and Dedicated hosting environments.

• Server Support - Advanced Hosting Support

  • May 2012 - Aug 2013

  Scottsdale, Arizona Tier 2 support for both internal representatives through phone, as well as, tier 2 support for international customer base through phone, chat and email. Providing advanced troubleshooting for the GoDaddy VPS and Dedicated hosting environments.

• Shared Support - Advanced Hosting Support

  • Feb 2011 - May 2012

  Scottsdale, Arizona Tier 2 support for both internal representatives through phone and chat, as well as, tier 2 support for international customer base through email. Providing advanced troubleshooting for the GoDaddy Shared hosting environment.

• Hosting Sales and Support Representative

  • Aug 2009 - Feb 2011

  Scottsdale, Arizona First point of contact for international customer base. Providing phone support for GoDaddy hosting related products and services for both troubleshooting and sales consulting based on business/personal need. Products and Services: domains hosting SSL SEO software traffic software

• Inbound Sales and Support Representative

  • Aug 2008 - Aug 2009

  Scottsdale, Arizona First point of contact for international customer base. Providing phone support for all GoDaddy products and services for both troubleshooting and sales consulting based on business/personal need. Products and Services: domains hosting email SSL website software SEO software traffic software online store software blog software



Collins College

• Higher Education
• 1 - 100 Employee

• MIS Technician

  • Jan 2003 - Jun 2008

  Phoenix, Arizona Area Maintenance and repair of all things computer related.