Experience

The WICT Network

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Board of Director- President

  • Jan 2023 - Present

  Serves as the leader and spokesperson of the DC/Baltimore WICT chapter. Maintains effective working relationships with Chapter/Executive boards and with WICT Global. Primary liaison with WICT Global ensuring visibility, responsiveness, and communication with WICT staff, as requested. Works to involve the chapter in activities and programs that will further enhance overall WICT goals and objectives. Ensures all chapter events adhere to the needs of its members and support companies by providing quality, value, and relevance in programming (as outlined in the Model Chapter Business Plan or MCBP). Serves as an advocate for ensuring the chapter consistently adheres to the WICT mission statement, visual elements, and strategic plan. Presides at all chapter board meetings, as necessary, and presides on all WICT Global conference calls, as requested, and as per the MCBP. Regularly monitors the progress of chapter goals and objectives based on the Model Chapter Business Plan. Collaborates with others (i.e. chapter secretary) in preparing agenda for board meetings. Ensures that all chapter protocols (i.e. communications, operations, marketing, etc.) are followed so that the chapter is professionally and credibly represented to members, to Global, to regional leaders of industry organizations, and to the industry. Spearheads, delegates, reviews and ensures timely submissions of all necessary documents (i.e. MCBP, financial, membership, and strategic/succession plans, etc.) to WICT Global. Serves as a liaison and communicates with industry associations, and member organizations on behalf of the chapter. Leads Executive board meetings and/or conference calls. Maintains the exclusive authority to execute agreements on behalf and in the best interest of the chapter and oversees that all decisions of the Board are faithfully executed. As a member of the Executive Board participates in chapter spending decisions and conducts independent audit reviews of the finances of the chapter. Show less

• Board of Director- Executive Champion

  • Jan 2020 - Dec 2022

  As a member of the Executive Board of the Washington DC-Baltimore Chapter, I am responsible for providing advocacy, visibility, and presence within companies with the largest base of members and sponsorship. Acts as a champion for WICT within the industry by promoting local WICT programs, events, sponsorships, and membership. Along with acting as a “voice” and “counselor” for the WICT Executive Chapter board.

• Board of Director- Vice President

  • Jan 2017 - Dec 2020

  As a member of the Executive Board participates in chapter spending decisions and financial audit of yearly finances. Oversees governance with the strategic planning process. Provides continuity for the succession planning process and formulates plans term by organizing the succession planning committee. Develops an action plan to further identify and add clarity to all roles and responsibilities prior to the annual transition. Ensure appropriate follow-up and effective transitioning of all chapter duties. Responsible for the implementation of the Model Chapter Business Plan (MCBP) as assigned. Show less

• Board of Director- Treasurer

  • Jan 2017 - Dec 2017

  Maintain the accounting and financial records of the chapter. Work in unison with the Chapter President to implement the annual budget and strategic plan. Provide monthly financial reports in preparation for all Chapter Board meetings. As a member of the Executive Board participates in Chapter spending decisions to assure that adequate resources are available to fund chapter programs. Responsible for filing YE financial report, budget, and financial summary with WICT National.

• Board of Director- Program Chair

  • Jan 2016 - Dec 2016

  Set program strategy for the year and ensure programs are properly aligned with the Model Chapter Business Plan. Create and submit annual program budget; set guidelines and ensure marketing and communication of programs are completed on a timely basis; collect feedback (i.e. surveys) from participants and use data to improve processes, streamline and gauge program success.

• Board of Director- Outreach Chair

  • Jan 2015 - Dec 2015

  Set strategy, guidelines, and progress of all networking and outreach events for the chapter. Work closely with the program chair, vendors, charities, and community organizations for partnerships. Served as the primary contact to other industry organizations: NAMIC, CTAM, Cable Positive, etc.

• Board of Director- Sponsorship Chair

  • Jan 2013 - Dec 2014

  In this role, I managed the Chapter sponsorship efforts which provide the primary source of funding for all Chapter activities and events. Responsible for creating, keeping, and updating target/actual sponsor list/database with contacts and annual sponsorship amounts. Adhere to consistent brand messaging and guidelines as outlined by WICT National and the Model Chapter Business Plan.



Comcast

• United States
• Telecommunications
• 700 & Above Employee

• Sr. Manager, Internal Audit

  • May 2017 - Present

  • Conduct Divisional audits to ensure Retail, Branded Partners, Security, Finance, Facilities, EHS, Warehouse, Construction, and IT are compliant with HQ policy and procedures. Compliance areas of focus consist of: (cash handling, CPE management, inventory controls, EHS regulations, physical security, commissions, customer experience, and sales readiness). • Assure processes are aligned with bringing operational excellence to our internal customers. Partner with leadership to drive compliance with operational processes and share best practices, while helping to drive operational excellence throughout our Beltway region. Liaison between our divisional support teams and regional leaders to provide feedback to help consistently improve processes and systems with day-to-day store operations, including inventory and cash handling for CPE, Retail Merchandise, and Mobile products.• Developing (MAPs) Manager Action Plans to propose a continuous improvement of all processes and procedures. Partnering with leadership to improve the cost-effectiveness of operations and assure regional alignment with corporate/division operational goals. • Ensure compliance with all cash handling policies and procedures, such as safe and payment kiosk access, daily drawer deposits, billing, and sales systems access and required separation of duties. • Monitor reconciliation processes to ensure regional stores’ daily sales receipts and cash tills are reconciled with the X-Store Retail System guidelines.• Work with leaders to address gaps in regional training compliance. • Confirm regional roll-out and implementation of store policies and procedures and completion of action plans to mitigate the risk associated with identifying control issues within store operations. • Monitor Beltway regional compliance with Retail compensation plans by confirming a sampling of commission payouts and abiding with charge-back policies.• Assist with SOX Disclosures & Business Continuity Plan Show less

• Sr. Business Support & Analytics Analyst, (Revenue Assurance)

  • Nov 2013 - May 2017

  • Responsible for providing executive-level reporting of daily, weekly, and monthly results. • Develop and support initiatives that lead to exceeding budgeted revenues yearly on a $3B+ business segment and assisting with annual rate event for over 2M subscribers.• Provide leadership and guidance to support forecasting and risk management. While conducting financial research, analyzing financial performance against objectives, determining emerging financial trends, and maintaining statistical/financial databases.• Responsible for identifying, evaluating, and implementing cash flow opportunities and verifying it is compliant with regional offers and operating strategies.• Actively engaged with all sales channels to strengthen the customer experience and improve training strategies to meet compliance and business goals. Partnerships include Retail, Inbound Sales, Outsourcers, Business Assurance, Sales & Marketing, and Technical Operations. • Direct support with the high-profile billing system conversion (CSG) including partnering with each sales channel for a successful transition.• Assist with identifying account corrections reported by HQ/Division finance and work closely with regional sale channels to ensure underlying data is accurate and shared for improvement. • Develop and implement procedures to assist in reducing customer churn and process rate changes in the billing system. Show less

• Courtesy Service Coordinator (Accounts Receivable)

  • Feb 2011 - Nov 2013

  •Consolidate and streamline employee courtesy service practices following merger for the Beltway Region. Support over 30K employee courtesy accounts across 5 states (MD, VA, DC, and parts of DE, WV) includes but is not limited to (employees, VIP, Government, reciprocal, affiliates, vendors, schools and offices). •Manage projects within the Beltway courtesy service department, such as launch of Xfinity Home Security and X1 Platform testing for employees and development & launch of Employee Courtesy OnDemand Tool (online portal) creation for Beltway and responsible for the courtesy audit project.•Responsible for ensuring courtesy accounts are set up in compliance with HQ / Divisional requirements.•Responsible for planning and management of the logistics for all events as it pertains to courtesy needs (assisting with trade shows, grassroots and training events). •Provide necessary troubleshooting and clarifications on the courtesy process and guidelines and assist with marketing and sales strategies for the launch of new products for Beltway regional courtesy accounts.•Retrieve various reports via our Insight servers for reporting and revenue purposes and responsible for website management of the Beltway employee courtesy SharePoint site. Show less

• Executive Support Lead (ESL/Platinum)

  • Sep 2003 - Feb 2011

  •Managed Beltway corporate escalations and inquiries for CEO and former Regional SVP by proactively retaining customers and effectively communicating the benefits of the products and services we offer. •Collected and compiled data to identify opportunities for service improvement and forecasting call volume, repeat caller and field visits reports. Assisted Platinum technicians by assisting with their needs of the customer and provided routine monitor using scout monitoring tool to track poor system levels for VIP customers•Assisted with preparing team meetings by gathering the necessary materials that would deliver key communications and presenting ideas for employee recognition and responsible for maintaining the teams SharePoint site with updated information.•Supported courtesy accounts across 3 states (MD, DC, and parts of DE) including but is not limited to (employees, VIP, Government, reciprocal, schools and offices). In addition, assisted with handling all Better Business Bureaus complaints as it relates to billing and service related concerns. Show less



Prometric Thompson Learning Center

• Woodlawn Md

• Senior Help Desk Analyst

  • 2001 - 2003

  • Coach and monitor the performance of the team to established goals and objectives are met. Ensures quality customer care by regularly inspecting the quality of work of employees ensuring that all standards are followed. • Ensure that escalated issues are addressed and completed in a timely manner and are communicated to affected parties. • Analyzes, tests, and assists with the integration of new test designs and documents the development activity. • Participated in the design and implementation of test production plans, including requirements definition, and scheduling as appropriate with the Test Design department, Clients, and Program Management. • Troubleshoot software and operational problems and provide support to clients. • Developed specifications and technical requirements of designs for products and applications and assure accuracy and quality of the finished product. • Implemented design format and incorporate changes to exam source files via remote assistant. • Work closely with engineering and product management to identify product and technical requirements as well as mentor and train junior analysts. • Assists in tracking and evaluating performance metrics; ensures the team delivers software on time, to specification, and within budget. Collaborate closely with QA leads to create robust test plans to measure quality and performance. Show less



The MD School for the Blind

• Parkville Md

• Para-Educator

  • 1997 - 2003

  •Work with team leaders and students in the resolution of relations issues, including performance, disciplinary action plans. •Provides individualized and/or group instructions, in required formats (Braille, large print, audio) and manages dorm environment. •Develop, implement, coordinate, and evaluate curriculum and activities and work within the context of various data collection systems. •Coach and monitor performance of students to established goals and objectives as well as implement educational and therapeutic programs. •Collected performance data and prepare weekly and monthly reports for case management and conduct status meetings. Show less