Experience

Objective Manager

• United Kingdom
• Software Development
• 1 - 100 Employee

• Customer Support Specialist

  • Oct 2020 - Present



#JobSeeking

• Horsham, England, United Kingdom

• Jobseeking

  • Jul 2020 - Oct 2020

  Looking to get out there and prove my worth again! Looking to get out there and prove my worth again!



Amazon

• United States
• Software Development
• 700 & Above Employee

• Sortation Associate

  • May 2020 - Jun 2020



Unemployed at this time

• Industrial Machinery Manufacturing
• 700 & Above Employee

• Health related employment break

  • Dec 2018 - May 2020



Amazon

• United States
• Software Development
• 700 & Above Employee

• Fulfilment Associate

  • Nov 2018 - Dec 2018

  Seasonal fulfilment role Experience included working in the MOD department (Make on Demand - creating books from plain paper to bound and laminated product) and packing outgoing products. Seasonal fulfilment role Experience included working in the MOD department (Make on Demand - creating books from plain paper to bound and laminated product) and packing outgoing products.



Circle Health Group

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• 18 Week Co-ordinator (Bank)

  • Jan 2018 - Jul 2018

  Reporting to: Quality and Contracts Manager – Creation of clear, professional and inspiring reporting in Excel Running of reports to track patient pathways Ensure that patients are treated expediently and in the most suitable fashion Report any areas of concern to the clinical leads, particularly where treatment has not appropriate or patient care needs to be expedited Participate in all necessary meetings to ensure that management are informed of any areas of concern Act as the main point of contact for the team who are redesigning all reporting. This involved sense checking and performing first line quality assurance of the reports, making sure that the outputs match previous reports



Recuperation and wellness

• Horsham, England, United Kingdom

• Health related employment break

  • Oct 2017 - Jan 2018



Networks Centre

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Database Executive

  • Jul 2017 - Oct 2017

  Cleansed the procurement and sales database to remove obsolete stock Updated current stock lines to reflect new product naming syntax Creation of product elements to prepare database for new online store due next year Cleansed the procurement and sales database to remove obsolete stock Updated current stock lines to reflect new product naming syntax Creation of product elements to prepare database for new online store due next year



Recuperation and wellness

• Health related employment break

  • Jul 2016 - Jul 2017



Stark

• United Kingdom
• Utilities
• 100 - 200 Employee

• Energy Data Analyst

  • Jun 2014 - Jul 2016

  Energy data analysis and account management for large multinational clientsHeavily involved with creation of new productsDeveloped and managed large scale monitoring and targeting projectsEnsured deliverables were produced according to SLA and quality standards, including creation of the QA process for deliverablesAuthored materials (MS PowerPoint/MS Word) to identify opportunities for sales to up sellCreated training materials and conducted training for internal and external clientsIPMVP Level 2 Qualified

• Project Co-ordinator

  • Oct 2013 - Jun 2014

  Co-ordination of maintenance requests and new installations for client portfolioDeveloped strong, professional relationships with clients and suppliers alikeStrong, precise and pertinent communication in written and spoken formsAutonomous management of suppliers and customer requestsAdhered to approved policy for high priority requests whilst identifying opportunities for improvements and cost savingsCreated new reports and processes to drive improved performanceProactive management of client portfolios to ensure that data was collected, and that the data was accurate



#JobSeeking

• #jobseeking following relocation

  • Oct 2006 - Dec 2013

• #jobseeking following redundancy

  • Jul 2013 - Oct 2013



Capita IT and Networks

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Desk Based Account Management Consultant

  • Aug 2011 - Jul 2013

  Maintained and developed and excellent working relationships with clients Established myself as an essential point of contact for knowledge sharing Owned process for ‘Service Order’ training and production SOs Lead triage calls and managed workflow of technical staff Designed and compiled reporting metrics Weekly, monthly and quarterly insight to drive improved performance Acted as deputy team lead on an ad hoc basis Maintained and developed and excellent working relationships with clients Established myself as an essential point of contact for knowledge sharing Owned process for ‘Service Order’ training and production SOs Lead triage calls and managed workflow of technical staff Designed and compiled reporting metrics Weekly, monthly and quarterly insight to drive improved performance Acted as deputy team lead on an ad hoc basis



University of Chichester

• United Kingdom
• Higher Education
• 700 & Above Employee

• PGCE Primary

  • Sep 2010 - Jun 2011

  Teacher training assessed at Masters level Teacher training assessed at Masters level



none

• Thailand

• Travelling Thailand

  • Jun 2010 - Jul 2010

  Travelling having taken voluntary redundancy Travelling having taken voluntary redundancy



RSA

• Insurance
• 700 & Above Employee

• P&FM National Service Desk Customer Support Assistant

  • Dec 2006 - Jun 2010

  Dealt with all customer queries in an efficient, professional and timely manner Ensured that calls were answered within set SLAs Reporting on KPIs for management Dealt with all customer queries in an efficient, professional and timely manner Ensured that calls were answered within set SLAs Reporting on KPIs for management



ESA Retail

• United Kingdom
• Market Research
• 1 - 100 Employee

• Contact Centre Lead Co-ordinator

  • Sep 2005 - Oct 2006

  Conducted both qual. and quant. market research Interviewed respondents over the phone Data entered researchers results over the phoneDealt with all customer queries in an efficient, professional and timely mannerEnsured that calls were answered within set SLAsReporting on KPIs for management

• Contact Centre Co-ordinator

  • Mar 2003 - Sep 2005

  Conducted both qual. and quant. market researchInterviewed respondents over the phoneData entered researchers results over the phone