Office Manager

• Jun 2022 - Present

As an experienced Office Manager, I am skilled in overseeing daily operations, managing administrative tasks, and providing exceptional support to executives and staff. My ability to streamline processes, improve efficiency, and implement innovative solutions has been demonstrated in my successful track record.My responsibilities have included managing office budgets, organizing events and meetings, handling HR tasks such as employee onboarding and offboarding, and maintaining accurate records and data. I am proficient in Microsoft Office Suite and Google Suite.My excellent communication and interpersonal skills have allowed me to build strong relationships with clients, vendors, and internal teams. I am a proactive problem-solver who is able to prioritize and manage multiple tasks effectively while maintaining a positive and professional demeanour. Show less

Wholesale Manager

• Oct 2019 - Present

Assistant Office Manager

• Jun 2021 - Jun 2022

Shift Supervisor

• Sep 2019 - Jun 2021

Regional Manager

• Mar 2019 - Sep 2019

General Manager

• Feb 2019 - Mar 2019

Barista

• Sep 2018 - Feb 2019

International Marketing Manager

• 2020 - Present

International Marketing Manager

• 2020 - Present

Resourcer

• Jun 2018 - Aug 2018

General duties included: - Source and select candidates (Using our own database, Totaljobs, CV library and similar websites). Creating new candidate profiles by collecting information and making sure that all necessary documents were present. - Network and advertise to potential candidates - Identify skills to match appropriately with vacancies ( Finding the right people for the right job and vice-versa ) - Negotiate contracts and new starter packs - Deal with general queries relating to contracts, pay, logistics etc. Show less

Catering Assistant

• Oct 2017 - Jun 2018

Delivering exceptional service, every time, for everyone by understanding what our visitors want and finding ways to go the extra mile for them. Maintaining high levels of presentation of food and drink at all times. Seeking out opportunities to sell products by developing my product knowledge to share with visitors, aware of sales targets and use every opportunity to exceed them. Maintain accurate stock records in line with National Trust procedures and action stock checks as and when directed. Helping create a great sense of teamwork with enthusiasm and supportive approach, working with other staff and volunteers to achieve our objectives and communicate our key messages to visitors. Maximizing sales so that the profit can be reinvested in the National Trust conservation priorities. Inform visitors about our sustainable food production and how the menu links to the property. Follow procedures to ensure we minimise energy consumption wherever possible. Show less

Shift Lead

• Apr 2016 - Oct 2017

• Proactively and positively attend to customers in line with company customer service standard• Manage customer complaints or complex queries, referring to your manager as appropriate• Handle cash and card transactions and information as per company standard• Support great coffee service including the care of your machine and equipment• Monitor the freshness and quality of stock and communicate any concerns • Manage cake orders and coordinate logistics of delivery• Take responsibility for creating a positive and collaborative working environment • Deliver effective and timely feedback to team members to support their development and your own. • Take care of your colleagues and raise awareness if you have any concerns to management • Help induct new team members and develop them with efficient and effective training to desired Konditor and Cook standards• Adopt a flexible approach to your role within the team – be that in your own shop or other business locations where needed• Up-sell products to need with a proactive drive and positive demeanor• Support the rest of the team in achieving sales targets for the store• Create bespoke orders that celebrate our unique brand• Demonstrate passion for our products by maintaining superb product knowledge and behaving to our values• Take stock deliveries, unpack stock and record deliveries• Package products to best represent our brand• Clean the store, including weekly and monthly deep cleans• Record food and other wastage actively and try to minimise at all times• Set up, clean and pack away outside furniture (where applicable)• Take care of yourself and other people by adhering to Health and Safety guidelines• Participate in regular H&S Audits Show less

Cake shop floor assistant

• Aug 2015 - Apr 2016

• Proactively and positively attend to customers in line with company customer service standard• Handle cash and card transactions and information as per company standard• Operate coffee machine during service and clean coffee machine• Set up, display and re-stock merchandising throughout the day as required• Manage cake orders and coordinate logistics of delivery• Take responsibility for creating a positive and collaborative working environment • Take care of your colleagues and raise awareness if you have any concerns to line management • Help induct new team members• Adopt a flexible approach to your role within the team – be that in your own shop or other business locations where needed• Up-sell products to need• Support the rest of the team in achieving sales targets for the store• Create bespoke orders that celebrate our unique brand• Demonstrate passion for our products by maintaining superb product knowledge and behaving to our values• Take stock deliveries, unpack stock and record deliveries• Package products to best represent our brand• Clean the store, including weekly and monthly deep cleans• Record food and other wastage actively and try to minimize at all times• Set up, clean and pack away outside furniture (where applicable)• Take care of yourself and other people by adhering to Health and Safety guidelines Show less

Waiting staff

• Oct 2014 - Oct 2015

Waiting at events at: - Savoy hotel - Bloomberg - Ascot Racecourse - other places Waiting at events at: - Savoy hotel - Bloomberg - Ascot Racecourse - other places

Order Picker and Order Packer

• Feb 2015 - Apr 2015

Ensuring that all products ordered through the website were packed correctly and shipped to the correct address. Ensuring that all products ordered through the website were packed correctly and shipped to the correct address.

Financial services customer adviser

• Nov 2013 - Sep 2014

Selling the company's products (JET CREDIT) - dealing with other businesses, private or company investors or members of the public - using computerised systems to access customer information and update account details - answering customers' questions - providing straightforward information or dealing with complex enquiries - keeping accurate records - promoting financial products and services - handling complaints or referring them to a supervisor Selling the company's products (JET CREDIT) - dealing with other businesses, private or company investors or members of the public - using computerised systems to access customer information and update account details - answering customers' questions - providing straightforward information or dealing with complex enquiries - keeping accurate records - promoting financial products and services - handling complaints or referring them to a supervisor

Receptionist

• Jun 2012 - Oct 2012

Working at: - Reception - Bar staff - Waiter Working at: - Reception - Bar staff - Waiter

Sales Consultant

• May 2011 - May 2012

As a sales consultant I had been trained to a high level of knowledge regarding the IT sector. The role involved extensive knowledge and research about smartphones, laptops, tablets, PC (accessories and hardware components). Weekly meetings were in place to keep up with the trends in the IT sector, as well as daily reading about what was trending in the sector. I was in charge of the branch in Plovdiv and my daily tasks involved communicating with customers, suppliers and business partners. Apart from selling, I also installed OS (Windows and Linux) and applications on those ecosystems. I was dealing with invoices and warehouse programs, working alongside several credit companies, which trained me how to conduct financial credit checks and issue credits to customers. Show less

Tour Coordinator

• Feb 2010 - Apr 2010

As a tour coordinator I was responsible for promoting our top destinations on a national level. The role involved extensive knowledge of all of our offered packs and all of the benefits that our clients could receive through booking with us. I was in charge of the high-school division and had weekly meetings with the principles of the local high-schools to discuss our business proposals with them. As a tour coordinator I was responsible for promoting our top destinations on a national level. The role involved extensive knowledge of all of our offered packs and all of the benefits that our clients could receive through booking with us. I was in charge of the high-school division and had weekly meetings with the principles of the local high-schools to discuss our business proposals with them.

Technical Assistant

• Sep 2008 - Dec 2008

The role involved an advanced knowledge of specific software for the company. Email correspondence with international business partners and offer building. Day-to-day communication with contractors and ensuring that our customers are completely satisfied with our products. Keeping the customer database up-to-date and ensuring there are no errors in the records. In charge of the cafe on the premises of our buildings. The role involved an advanced knowledge of specific software for the company. Email correspondence with international business partners and offer building. Day-to-day communication with contractors and ensuring that our customers are completely satisfied with our products. Keeping the customer database up-to-date and ensuring there are no errors in the records. In charge of the cafe on the premises of our buildings.

Waiter

• Jun 2008 - Sep 2008

All inclusive waiting staff. Making sure that our guests have the best experience during their stay at our hotel. Setting up the tables and giving a 5 star customer service with a smile. Extensive knowledge of the allergens in our offerings and dietary requirements of all of our guests. All inclusive waiting staff. Making sure that our guests have the best experience during their stay at our hotel. Setting up the tables and giving a 5 star customer service with a smile. Extensive knowledge of the allergens in our offerings and dietary requirements of all of our guests.