Michael Neel
Manager - Client Insights at TrueCar, Inc.- Claim this Profile
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Bio
Matthew Ziv
Michael mentored me when I was still a student at Penn State. He helped me prepare for interviews, gave excellent insight in related fields, and helped with any question I had. He truly showed me what it was to be a professional in my field and gave outstanding advice helping me land an internship and eventually a full time position at a dream company. I could not recommend Michael enough. He was so helpful and able to understand someone in my position that there is no doubt he could do the same with anyone. He was able to make me feel comfortable not knowing things as I knew I would be able to count on him to not only teach me, but lead me on the road to success. When I think of the kind of person I would want leading a team I was on, I think of Michael immediately. He has all the skills necessary to manage at a high level and allow people to enjoy their workplace and thrive professionally.
Cindy Juarez
I have had the pleasure of working with Mike for over 6 years now, collaborating on several projects and teams here at Truecar. Mike is an exceptional worker, a team player, and highly efficient. It’s rare that you come across talent like Mike. His ability to juggle multiple projects is unlike any I’ve seen before, and most importantly, it makes a dramatic difference in the productivity level of our dealer team. Any company would be extremely fortunate to have Mike on their side. I would hire him in a heartbeat!
Matthew Ziv
Michael mentored me when I was still a student at Penn State. He helped me prepare for interviews, gave excellent insight in related fields, and helped with any question I had. He truly showed me what it was to be a professional in my field and gave outstanding advice helping me land an internship and eventually a full time position at a dream company. I could not recommend Michael enough. He was so helpful and able to understand someone in my position that there is no doubt he could do the same with anyone. He was able to make me feel comfortable not knowing things as I knew I would be able to count on him to not only teach me, but lead me on the road to success. When I think of the kind of person I would want leading a team I was on, I think of Michael immediately. He has all the skills necessary to manage at a high level and allow people to enjoy their workplace and thrive professionally.
Cindy Juarez
I have had the pleasure of working with Mike for over 6 years now, collaborating on several projects and teams here at Truecar. Mike is an exceptional worker, a team player, and highly efficient. It’s rare that you come across talent like Mike. His ability to juggle multiple projects is unlike any I’ve seen before, and most importantly, it makes a dramatic difference in the productivity level of our dealer team. Any company would be extremely fortunate to have Mike on their side. I would hire him in a heartbeat!
Matthew Ziv
Michael mentored me when I was still a student at Penn State. He helped me prepare for interviews, gave excellent insight in related fields, and helped with any question I had. He truly showed me what it was to be a professional in my field and gave outstanding advice helping me land an internship and eventually a full time position at a dream company. I could not recommend Michael enough. He was so helpful and able to understand someone in my position that there is no doubt he could do the same with anyone. He was able to make me feel comfortable not knowing things as I knew I would be able to count on him to not only teach me, but lead me on the road to success. When I think of the kind of person I would want leading a team I was on, I think of Michael immediately. He has all the skills necessary to manage at a high level and allow people to enjoy their workplace and thrive professionally.
Cindy Juarez
I have had the pleasure of working with Mike for over 6 years now, collaborating on several projects and teams here at Truecar. Mike is an exceptional worker, a team player, and highly efficient. It’s rare that you come across talent like Mike. His ability to juggle multiple projects is unlike any I’ve seen before, and most importantly, it makes a dramatic difference in the productivity level of our dealer team. Any company would be extremely fortunate to have Mike on their side. I would hire him in a heartbeat!
Matthew Ziv
Michael mentored me when I was still a student at Penn State. He helped me prepare for interviews, gave excellent insight in related fields, and helped with any question I had. He truly showed me what it was to be a professional in my field and gave outstanding advice helping me land an internship and eventually a full time position at a dream company. I could not recommend Michael enough. He was so helpful and able to understand someone in my position that there is no doubt he could do the same with anyone. He was able to make me feel comfortable not knowing things as I knew I would be able to count on him to not only teach me, but lead me on the road to success. When I think of the kind of person I would want leading a team I was on, I think of Michael immediately. He has all the skills necessary to manage at a high level and allow people to enjoy their workplace and thrive professionally.
Cindy Juarez
I have had the pleasure of working with Mike for over 6 years now, collaborating on several projects and teams here at Truecar. Mike is an exceptional worker, a team player, and highly efficient. It’s rare that you come across talent like Mike. His ability to juggle multiple projects is unlike any I’ve seen before, and most importantly, it makes a dramatic difference in the productivity level of our dealer team. Any company would be extremely fortunate to have Mike on their side. I would hire him in a heartbeat!
Credentials
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Mentoring Others
LinkedInFeb, 2020- Nov, 2024 -
National Security Agency -Information Security & Cyber Defense
Penn State College of Information Sciences and Technology -
Security & Risk Analysis
Penn State College of Information Sciences and Technology
Experience
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TrueCar, Inc.
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United States
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Technology, Information and Internet
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300 - 400 Employee
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Manager - Client Insights
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Aug 2022 - Present
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Senior Analyst - Client Insights
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Apr 2021 - Aug 2022
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Analyst - Client Insights
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Jan 2018 - Apr 2021
• Generate reporting for the sales & service organization and its client base and respond to follow-up inquiries and analytic requests• Mine and Analyze data from sources such as, MicroStrategy, Elasticsearch, Redshift, and Salesforce• Develop and maintain new and existing excel based analytical models for internal teams of 300+ Users• Create and present story driven visualizations for internal and external clients using PowerPoint and Tableau• Conduct New Hire training and continuing education on team reporting suite• Utilize JIRA for project managing, tracking, and providing client facing status updates Show less
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Onboarding Specialist
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Nov 2016 - Jan 2018
● Collaborate with Sales team in coordinating new account agreements, prioritizing and delegating to representatives for onboarding ● Educate and train new Dealer users on TrueCar back-end client application , Dealer Selling tools, and TrueCar proven methods for Dealer success. ● Provide technical and process support for new Dealer clients post account activation ● Consolidate and deliver detailed post activation reports for internal account management teams● Proven track record of providing essential feedback in development of new Departmental processes and software tools Show less
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Client Support Specialist
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Sep 2014 - Nov 2016
• Managed book of business of 300 individual client accounts including majors and mid-majors• Developed strong business relationships with clients to serve as primary contact for technical support, billing questions, and account optimization• Drive customer success by identifying and implementing best practices to help clients succeed and maximize program.• Train clients to use core TrueCar services and tools and drive product adoptionDelivered account renewals, provided optimal account retention YOY, and hit 100% of individual and team metrics• Troubleshoot accounts by utilizing resources such as Salesforce, JIRA and 3rd Party Vendors Show less
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Regal
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United States
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Entertainment Providers
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700 & Above Employee
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Assistant Manager
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Dec 2013 - Oct 2014
● Reviewed budgets, P&L, processed weekly payroll, and tracked business performance ● Interviewed, hired and evaluated and trained 30+ new staff members ● Drafted and delivered performance reviews for all staff to maintain a successful working group ● Inventory management by reviewing current stock levels and placing orders to meet business needs ● Reviewed budgets, P&L, processed weekly payroll, and tracked business performance ● Interviewed, hired and evaluated and trained 30+ new staff members ● Drafted and delivered performance reviews for all staff to maintain a successful working group ● Inventory management by reviewing current stock levels and placing orders to meet business needs
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Education
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2015 - 2019
Penn State College of Information Sciences and Technology
Bachelor of Science - BS, Security and Risk Analysis - Cyber Security -
2013 - 2015
Austin Community College
Associate of Arts (A.A.), English Language and Literature
Community
