Experience

IMC.marketing

• United States
• Advertising Services
• 1 - 100 Employee

• Independent Contractor

  • Sep 2021 - Present



Knowledge Managed LLC

• Madison, New Jersey, United States

• Managing Member

  • Sep 2021 - Present



Audible

• United States
• Software Development
• 700 & Above Employee

• Sr. Manager, Global Knowledge Management

  • Oct 2020 - Sep 2021

• Manager, Knowledge Management

  • Jan 2017 - Oct 2020



Logical Design Solutions

• Business Consulting and Services
• 1 - 100 Employee

• Knowledge Manager

  • Mar 2013 - Jan 2017



New Jersey Institute of Technology

• United States
• Higher Education
• 700 & Above Employee

• Technical Reference Librarian

  • Jan 2012 - Jan 2013

  • Provided general reference support for the NJIT community. • Worked closely with assigned liaison departments (Math, Mechanical & Industrial Engineering, and Electrical & Computer Engineering) to provide assistance with reference, information literacy instruction and assessment, collection development and user satisfaction. • Performed literature searches and citation analyses as required for promotion and tenure of faculty. • Worked in-depth with learning management software (Moodle and Moodle2). • Created course guides using LibGuides and embedded tutorial videos using Camtasia. • Chaired the Collection Development comm ittee in creating a collection development and maintenance policy as part of the VALID project efforts within the VALE-NJ consortium. • Coordinated with the Assistant University Librarian on the grant application to LibraryLinkNJ for creation of mobile website for the library. Upon award of the grant, performed exhaustive QA testing across multiple operating systems and browsers. • Collaborated with the Assistant University Librarian in creation of a Podcast (slides, script, audio recording) for 2012 Middle States Commission on Higher Education reaccreditation visit. • Coordinated installation/testing/use of LibraryH3lp, chat reference software. • Hired, managed, trained, and supervised student employees at the reference desk. Show less



QandANJ.org

• Virtual, through NJ State Library

• Volunteer Virtual Reference Librarian

  • Aug 2011 - Dec 2011

  • Utilized OCLC’s QuestionPoint (virtual reference chat software) to address questions posted by users throughout the New Jersey Library Network. • Provided coverage for out of state library patrons, including the United Kingdom’s Enquire service, when local librarians are unavailable to address reference questions. • Utilized OCLC’s QuestionPoint (virtual reference chat software) to address questions posted by users throughout the New Jersey Library Network. • Provided coverage for out of state library patrons, including the United Kingdom’s Enquire service, when local librarians are unavailable to address reference questions.



Realogy Corporation, through Ajilon Professional Staffing

• Parsippany, NJ

• Human Resources Information Specialist

  • Jan 2011 - Jul 2011

  • Applied library and information science skills to support the Human Resources department for Realogy’s corporate headquarters, including maintaining highly-sensitive personnel data, organizing and presenting company-wide metrics, and running reports through an Oracle database. • Redesigned metrics display for review on handheld electronic devices and general improvements with user interface design. • Established preliminary compensation structures for two business units. • Improved accuracy, efficiency, and quality of reports by increasing quality of data and metadata. Show less



Merlin Biomedical Consulting

• Hamburg, NJ

• Reference/Citation Assistant

  • Jan 2011 - Jul 2011

  • Created and maintained a database of key bibliographic data on various medical literature references. • Created and maintained a database of key bibliographic data on various medical literature references.



Rutgers University

• United States
• Higher Education
• 700 & Above Employee

• Professors’ Assistant

  • Sep 2010 - Dec 2010

  • Taught Google’s App Inventor for Android to students in Dr. Jacek Gwizdka’s Human Computer Information course; created completely customized apps for the betterment of society. • Assisted Dr. Gwizdka with his research project; updated software/firmware for skin conductance research. • Assisted with Dr. Gayle Stein’s Information Technology and Informatics course, including reviewing students’ final papers for plagiarism issues. • Taught Google’s App Inventor for Android to students in Dr. Jacek Gwizdka’s Human Computer Information course; created completely customized apps for the betterment of society. • Assisted Dr. Gwizdka with his research project; updated software/firmware for skin conductance research. • Assisted with Dr. Gayle Stein’s Information Technology and Informatics course, including reviewing students’ final papers for plagiarism issues.



IEEE Global History Network

• New Brunswick, NJ

• Intern, Digital Libraries Projects

  • Jun 2010 - Aug 2010

  • Hyperlinked hundreds of wiki articles within the Global History Network’s digital library to improve findability. • Digitized and remastered old audio and video recordings for preservation and posting online. • Remastered born-digital audio recordings for posting online. • Catalogued items in the IEEE History Center library. • Performed general preservation techniques on antiquated IEEE texts. • Hyperlinked hundreds of wiki articles within the Global History Network’s digital library to improve findability. • Digitized and remastered old audio and video recordings for preservation and posting online. • Remastered born-digital audio recordings for posting online. • Catalogued items in the IEEE History Center library. • Performed general preservation techniques on antiquated IEEE texts.



AIG (now known as Chartis Insurance)

• Berkeley Heights, NJ

• Regional Service Coordinator

  • Apr 2007 - Jun 2009

  • Provided customer support contact for for all account issues and coordination of post-bind/pre-renewal account activities. • Responsibilities included management of Insured/Broker requests, data quality, account calendar, coordination of issues within the Fusion Unit, account set up, performance guarantee management, collateral oversight, and dispute resolution. • Trained new employees and provided coaching for existing employees. • Aided the Functional Manager in updating/streamlining SOPs for improved functionality. • Calculated premium adjustments. Show less