Michelle Potchak
Manager- Intelligent Automation - Marcum Technology at Marcum Technology- Claim this Profile
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English Native or bilingual proficiency
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Spanish Elementary proficiency
Topline Score
Bio
Dustin Adams
I worked with Michelle for 2 years. I first met her when we were both assigned to same client. She was promoted to Team Lead in which greatly expanded our client’s RPA portfolio. All of our projects were a huge success and completed on time. I learned so much from her at analyzing processes and becoming a great leader and I would not be where I am now if not for her guidance. She is a true professional and team player and I would highly recommend for any role.
Patricia J. Dalessandro, MBA, CPA, CFE
Michelle was a great help with our UIPath implementation. Extremely knowledgeable and helpful. She kept our project on track! Strongly recommend!
Dustin Adams
I worked with Michelle for 2 years. I first met her when we were both assigned to same client. She was promoted to Team Lead in which greatly expanded our client’s RPA portfolio. All of our projects were a huge success and completed on time. I learned so much from her at analyzing processes and becoming a great leader and I would not be where I am now if not for her guidance. She is a true professional and team player and I would highly recommend for any role.
Patricia J. Dalessandro, MBA, CPA, CFE
Michelle was a great help with our UIPath implementation. Extremely knowledgeable and helpful. She kept our project on track! Strongly recommend!
Dustin Adams
I worked with Michelle for 2 years. I first met her when we were both assigned to same client. She was promoted to Team Lead in which greatly expanded our client’s RPA portfolio. All of our projects were a huge success and completed on time. I learned so much from her at analyzing processes and becoming a great leader and I would not be where I am now if not for her guidance. She is a true professional and team player and I would highly recommend for any role.
Patricia J. Dalessandro, MBA, CPA, CFE
Michelle was a great help with our UIPath implementation. Extremely knowledgeable and helpful. She kept our project on track! Strongly recommend!
Dustin Adams
I worked with Michelle for 2 years. I first met her when we were both assigned to same client. She was promoted to Team Lead in which greatly expanded our client’s RPA portfolio. All of our projects were a huge success and completed on time. I learned so much from her at analyzing processes and becoming a great leader and I would not be where I am now if not for her guidance. She is a true professional and team player and I would highly recommend for any role.
Patricia J. Dalessandro, MBA, CPA, CFE
Michelle was a great help with our UIPath implementation. Extremely knowledgeable and helpful. She kept our project on track! Strongly recommend!
Credentials
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UiPath Advanced RPA Developer
UiPathAug, 2020- Oct, 2024 -
UiPath Certified Professional Advanced RPA Developer (UiARD)
UiPathAug, 2020- Oct, 2024 -
ConnectWise Sales Rep/Account Manager certification
ConnectWiseJan, 2020- Oct, 2024 -
BluePrism Accredited Professional Developer
BluePrismDec, 2018- Oct, 2024 -
Cognitive Practioner
-Nov, 2018- Oct, 2024 -
IBM Watson and Cloud Academy
AcclaimNov, 2018- Oct, 2024 -
BluePrism Accredited Developer
BluePrismJul, 2017- Oct, 2024
Experience
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Marcum Technology
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United States
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Information Technology & Services
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1 - 100 Employee
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Manager- Intelligent Automation - Marcum Technology
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Aug 2019 - Present
• Creating Proposals for Clients. • Nurturing client relationships, tailoring solutions for satisfaction and loyalty. • Utilizing a consultative approach to position products/services as valuable solutions. • Subject Matter Expert in Process Automation, driving efficiency across business lines. • Eliciting, documenting, and prioritizing business requirements from stakeholders. • Experienced in process flow diagrams and mapping current/future state processes. • Collaborating with clients to translate needs into innovative solutions. • Developing technical architectures aligned with client goals. • Analyzing requirements for performance, scalability, usability. • Creating detailed documentation to ensure clear understanding. • Mitigating risks, addressing challenges, optimizing solutions. • Staying updated on trends, integrating innovative solutions. • Facilitating communication between technical and non-technical stakeholders. • Providing training to teams and clients for solution understanding. • Excellent communication for technical and non-technical audiences. • Building relationships, aligning project goals. • Managing UAT for business requirement alignment. • Prioritizing tasks, managing deadlines, efficient resource allocation. • Overseeing IPA team, enhancing process management. • Expertise in process improvement. • UiPath Certified Advanced RPA Developer Show less
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IBM
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IT Services and IT Consulting
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1 - 100 Employee
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Robotics Process Automation BluePrism Accredited Professional Developer
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Feb 2017 - Aug 2019
BluePrism Accredited in July 2017/Professionally Accredited December 2018Drafted design objectives and system design documents.Prioritizing tasks, managing deadlines, and ensuring efficient resource allocationCreating comprehensive end-to-end processes using Blue PrismDesigning Objects to execute diverse tools within the specified processProducing essential process documentation for each product (SDD/ODI/PDI/Operational Handbook/Quickstart Guide.)Project Leader within larger projectsDelivered code to meet functional or technical specifications.Conducted full lifecycle software development from planning to deployment and maintenance.Tackled development tasks based on system requirements and documented approaches.Utilized unit testing and other methods to enhance quality.Documented technical specifications and project testing methods for future reference.Implemented and tested enhancement feature requests to improve product functionality and extend performance.Met with stakeholders, product teams and customers throughout system development lifecycle.Participated in code review meetings, providing input on bugs, inefficiencies and potential solutions to emergent issues.Designed front-end and back-end solutions for test-driven development.Participated and contributed to best practices to drive software development lifecycle. Show less
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Accounts Receivable Team Lead - Strategic Outsourcing
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Jan 2014 - Feb 2017
Managing the collections on 1/3 of the top 25 accounts for TGCSReporting and Addressing Oracle issues in the AR moduleEnsure proper reporting of team’s Aging reports, collections, and SLA’sReviewed overdue accounts to schedule contact dates for follow-up phone calls.Advised customers of necessary actions and strategies for debt repayment.Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.Delegated daily tasks to team members to optimize group productivity. Show less
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Lead Financial Analyst- Development Expense
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Jan 2011 - Jan 2014
Analyzed financial data to identify trends, patterns and strategies.Analyzed complex financial information to offer recommendations to management, driving decision-making.Worked cross-functionally with internal departments to align and validate data inputs.Generated financial reports to garner forecasting, trending and narrative results analysis for management.Evaluated financial records for accuracy and conformance to regulations.Prioritized and expedited assigned work to meet changing business circumstances.Assisted senior management maintain profitability by analyzing portfolios and implementing strategies and techniques.Conducted audits and reported findings to facilitate research and resolution. Show less
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Lead Financial Analyst- Strategic Outsourcing
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Jan 2008 - Jan 2011
Country Focal for China and TaiwanDatabase administrator on operational databaseAnalyzed complex financial information to offer recommendations to management, driving decision-making.Analyzed financial data to identify trends, patterns and strategies.Worked cross-functionally with internal departments to align and validate data inputs.Generated financial reports to garner forecasting, trending and narrative results analysis for management.Evaluated financial records for accuracy and conformance to regulations.Prioritized and expedited assigned work to meet changing business circumstances.Assisted senior management maintain profitability by analyzing portfolios and implementing strategies and techniques.Conducted audits and reported findings to facilitate research and resolution. Show less
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Early Career Roles
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Feb 1999 - Jan 2008
IBM Lead Financial Analyst- Strategic Outsourcing Contract 2005-2008IBM E-business Cost Financial Analyst 2003–2005IBM Direct Promotion Pricer/ Financial Analyst 2001–2003IBM Special Bids Rebate Relationship Analyst 1999–2001Analyzed financial data to identify trends, patterns and strategies.Analyzed complex financial information to offer recommendations to management, driving decision-making.Worked cross-functionally with internal departments to align and validate data inputs.Evaluated financial records for accuracy and conformance to regulations.Generated financial reports to garner forecasting, trending and narrative results analysis for management.Prioritized and expedited assigned work to meet changing business circumstances.Conducted audits and reported findings to facilitate research and resolution.Assisted senior management maintain profitability by analyzing portfolios and implementing strategies and techniques.Administered and maintained data to facilitate tracking and trending analysis.Summarized financial information to clearly relay concepts and drive understanding of non-financial leaders.Established financial policies and procedures to set standards for compliance. Show less
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Education
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1996 - 1998
Meredith College
BS, Business -
1994 - 1996
Durham Technical Community College
Associates, General Education
Community
