Experience

Savi Provisions

• United States
• 1 - 100 Employee

• Director Of Corporate & Franchise Operations

  • Nov 2019 - Present

  Since its inception in Atlanta Georgia in 2009, Savi Provisions has been a neighborhood destination market with locally sourced gourmet and organic foods, fine wines, and spirits. Worked with the senior leadership team to define the group's strategic objectives; translate the group's objectives into centralized and operational priorities and plans. .Provided input and recommendations on new franchise applications to advance the selection of qualified franchised partners. .Led the development, distribution, and on-going evaluation of operational standards, policies, and procedures to ensure alignment with Brand Standards, safety standards, and legal requirements (Developed Operation Manual, Brand Standards). .Partnered with business unit operational teams to track and monitor franchise partner's management and crew/team compliance to operational procedures, quality standards, and training and certification requirements. •Responsible for organizing and maintaining thorough Onboarding Process records and reporting Show less



Global Franchise Group (GFG Management, LLC)

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Director Of Franchise Operations (Pretzelmaker)

  • Apr 2015 - Nov 2019

  Provided direction for operations of franchise stores to grow. Helped develop and maximize results in all markets while maintaining a consistent customer experience and operational compliance. Responsible for a team of 4 Franchise Business Consultants overseeing 200 restaurants generating $60 Million in annual sales.•Ensured a quality start-up and opening assistance for new stores through training new Franchise Operators. •Interviewed and screened potential new franchisees/prospects over the phone and in-person•Mentored FBCs to help their regions meet/exceed same-store sales and average unit volume goals. •Increased franchisee capability by analyzing information and making decisions accordingly, partnering with the FBC team to influence as appropriate, educate and coach the team on performance developing required competencies•Translated the business strategy into day-to-day execution providing direction and focus with each understanding, aligned with, and capable of partnering with franchisees to deliver results against a defined Brand Plan•In conjunction with the VP, established visitation cycles, store evaluations, and Training needs•Took a lead role in all operational tests, working closely with Marketing, R&D, and Training•Increased franchisee profitability by identifying sales and profit goals, and maintaining the focus of the team on franchise business planning and business review identified barriers and common themes.•Established department budgets and ensured achievement of the company’s P&L targets.•Analyze and enhance cost control efforts for labor and waste management; initiate continuous improvement in all food and labor cost controls.•Reviewed all quality audits and followed through on action plans.•Applied knowledge and learning of business functions in the marketplace including retail, operations, marketing, accounting, sales, human resources, supply chains, margins... Show less

• Franchise Business Consultant (Pretzelmaker)

  • Sep 2012 - Apr 2015

  Since 1991, Pretzelmaker® has specialized in serving fresh baked, hand-rolled soft pretzel products, dipping sauces, and beverages. Long recognized as an innovator in their industry, the brand is credited with inventing the popular Pretzel Dog, Mini Pretzel Dogs, and the portable Pretzel Bites.Managed a portfolio of 70 stores in GA, FL, SC, AL, TN, LA, MS, MO, KY and served as the corporate liaison to franchisees. •Provide consultative communication and assistance to franchisees in driving revenue, growth, and business development while ensuring quality operations and system standards are sustained•Maintain regularly scheduled communications with franchisees. Conduct business planning scheduled site visits to evaluate overall business operations, support franchisees in goal setting, and provide support in business development and implementation of the business operating system. Evaluate financial reports•Evaluate store financial reports. Conduct System Standards reviews to ensure system standards’ timeline is followed. •Plan, prepare, and participate in regional meetings, marketing meetings, and the annual convention. Complete required documentation procedures for all calls, site visits, and email communications with franchisees. •Deliver targeted training on operational competencies. Preformed Platform Training for all new franchisees and their management crew•Plan, prepare, and participate in regional meetings, marketing meetings, and the annual convention. Show less



Burger King

• United States
• Restaurants
• 700 & Above Employee

• District Manager

  • 2010 - 2012

  Founded in 1954, Burger King is the second-largest fast-food hamburger chain in the world. The original Home of the Whopper, they have a commitment to premium ingredients, signature recipes, and family-friendly dining experiences which have defined the BK brand for more than 50 successful years. Led an area of 7 stores with approximately $17 Million in annual sales. Responsible for operations, staffing, and KPI throughout assigned stores and making sure the area meets or exceeds company goals monthly. Traveled within the designated area to every store and to other designated locations as directed by the company to uphold company standards. Created a climate in which employees want to do their best by communicating a shared vision with employees .Acheived District Manager of the year for the BK Scholar Program .Reduced Drive Through Speed Of Service by 20 seconds through training, communication, setting goals, and holding stores accountable. .Launched a 2nd Training Store and became the only district in Tennessee to have 2 training stores .Promoted 2 Assistant Managers to General Manager and one General Manager to District Manager in Training .Decreased expenses for the district by 4% by training and holding employees accountable .Increased sales by 10% by doing Local Store Marketing .Improve Bench Strength by 50% by constantly rereiting, interviewing, hiring, and training Show less



Luigi's Pizza & Philliy Connection

• Greater Atlanta Area

• Operating Partner

  • 2009 - 2010

  •Continuously improved store operations to meet or exceed company objectives for operational excellence. •Identified opportunities to improve and strengthen operations. •Challenged and inspired employees to achieve business results •Continuously improved store operations to meet or exceed company objectives for operational excellence. •Identified opportunities to improve and strengthen operations. •Challenged and inspired employees to achieve business results



Philly Franchising Company (Philly Connection)

• Greater Atlanta Area

• Franchise Business Consultant

  • Sep 2006 - Jan 2009

  Philly Connection® concept was developed and introduced to Atlanta in 1984 with the first restaurant opening - that first restaurant continues to operate today! The company then opened additional locations and, in 1988, franchise operations commenced. Worked directly with franchise owners and staff to prepare for new store openings and transfers. Managed relationships and communications between franchises and corporate decision makers. Influenced brand awareness, increased revenues and ensured 100% compliance with company standards. •Provided support and consulting services for 50 stores in GA, AL, FL, TX and TN. •Effectively implemented a “Brand rollout program” that significantly improved compliance with brand standards and corporate guidelines. •Played an integral role in company development and expansion by facilitating the opening of new locations. •Provided leadership in developing and managing marketing performance through effective partnerships with appropriate departments, vendors, and franchisees. Show less



Papa Johns

• United States
• Restaurants
• 700 & Above Employee

• Franchise Owner

  • 2001 - 2006

  Quality is at the core of Papa John's. It’s the foundation they started with, from the first Papa John's pizza that was made in a broom closet in Jeffersonville, IN, to now more than 5,000 locations in 45 countries and territories around the world. Better Ingredients Better Pizza..Achievement of promotion to ownership role, responsible for driving growth and profitability, along with the creation of strategic plans for one Papa John’s franchise restaurant. .Oversight of other key functions encompassing cost control, sales, marketing, inventory management, continuous improvement, team leadership, training and development, and revenue growth.Increased annual revenues from zero to $850,000, far exceeding the national average..Led the store to be ranked #1 in Customer Service in the entire company..Planned and directed all store operations from the ground up..Created plans to integrate corporate initiatives for exceptional bottom-line results. .Introduced strategies that improved service, productivity, and customer service..Developed results-driven marketing programs and designed eye-catching advertisements..Successfully expanded the business and boosted profits by managing several concession stands at Grambling State University. Show less

• District Manager

  • 1997 - 2001

  Implemented corporate policies, goals, and programs while providing dedicated leadership to a management team of 10 stores with an average sale of $5.7 Million for the district on an annual basis. Maintained accountability for bottom-line results. Traveled to ensure that all stores were capitalizing on local and national efforts to continuously improve profits and market share. Trained and promoted staff. Conducted annual and semi-annual performance reviews.• Broke records for sales and profitability by working with store managers to identify inefficiencies and develop individualized action plans.• Restored profitability to under-performing stores by pinpointing weaknesses and executing powerful, goal-focused strategies for improvement.• Played an integral role in managing store construction and opening activities for 5 units.• Enthusiastically promoted and communicated company culture, values, and mission. Show less

• Manager

  • 1996 - 1997