Learning Architect

• Apr 2023 - Present

Director of Documentation and Training

• Dec 2019 - Nov 2022

• Leveraged internal and third-party partner feedback through surveys, in-application feedback tool, and discussions with client facing colleagues to design a new online training program for product onboarding and advanced skill development that saw a 5x increase in course completion from the previous year. • Maintained accountability and oversight into the selection process and execution of a new digital adoption platform, resulting in a new feature notification rate of 86% among MAUs. • Conducted training needs analysis and consulted with key leadership in Product, Engineering, UX, and Marketing teams to conceptualize new, online onboarding programs for 6 internal teams. • Managed the design and development of all documentation and training materials for 5 separate product groups. Show less

Executive Director, AP Training Strategy

• 2017 - Dec 2019

• Conceptualized and monitored new and on-going training offerings for global audience. Established and launched the three-year training plan for company’s new online platform.• Maintained accountability and oversight on the development and delivery of training solutions across all stakeholder groups as outlined in the training plan, including management of a $7 million training budget and the negotiation of vendor contracts over $1 million.• Developed and launched a two-year plan for the training of 200,000 stakeholders on new online platform requiring personalized training options for forty-one distinct user groups. Show less

Senior Director, AP Instructional Design

• 2015 - 2017

Oversaw the design and development of all materials for customer training. Headed up the team of eight in-house instructional designers, including managing hiring, on-boarding, and on-going training. • Spearheaded the redesign of the College Board’s training offerings and overall vision to ensure that all trainings aligned to research-based learning principles and best practices in adult learning theory.• Managed the daily work of the instructional design team, who created and maintained the learning and development portfolio for international curriculum in thirty-eight courses. Show less

Director, Professional Development Content

• 2012 - 2015

Managed the creation of face-to-face and e-learning products, including overseeing the work of subject matter experts, outside consultants, and graphic designers. Developed and conducted train-the-trainer sessions for face-to-face products.• Directed the work of independent contractors, subject matter experts, and online content managers to ensure that the content aligned with established instructional design, online learning pedagogy, and workshop structure.• Managed the development of online professional development solutions using Adobe Captivate and Storyline. Show less

Associate Director, Professional Development Content

• 2009 - 2012

ERP Consultant 1

• 2008 - 2009

Developed classroom and on-line training materials and provided live training sessions for a state-wide Oracle ERP software implementation at all departments and levels of state government. • Maintained the training database and enrollment for over 40 different courses using Oracle Enterprise Learning Management software (LMS). • Modified existing training materials and provided specialized, in-person trainings sessions to address the specific needs of the Departments of Correction and Environment and Conservation. Show less

Adjunct Faculty

• 2008 - 2008

• Taught Environmental Science & College Mathematics for AA degree programs. • Taught Environmental Science & College Mathematics for AA degree programs.

Teacher/Testing Coordinator

• 2001 - 2007

Teacher for secondary students in science coursework, including Chemistry, Environmental Science, and Physics. • Implemented content literacy, Reading Apprenticeship, differentiated instruction, and inquiry-based learning into each classroom to meet the needs of an underrepresented minority student population. • Acted as new teacher coach and literacy coordinator for the science department, which included creating and presenting professional development sessions and one-on-one coaching to new and experienced teachers. Show less