Experience

Network Capital

• United States
• Financial Services
• 100 - 200 Employee

• Mortgage Loan Processor III

  • Aug 2020 - Present

  Obtain and analyze information necessary to process mortgage applications, including credit reports, income documentation, assets, title work, appraisals, and any other pertinent information. Daily pipeline management with an emphasis on meeting rate lock expirations, mortgage commitment dates, and department turn times. Ensure compliance with disclosure requirements and meet all compliance standards. Accurately prepare files for closing, verifying closing dates, first payment dates, proper set up of escrow accounts, and coordinating with settlement agents for closing. Effectively communicate with underwriting, docs, funding, post-closing and other internal departments to ensure loans are completed accurately and are sufficient for purchasing. Consistently update and maintain loan status within Encompass, processing out denied or cancelled loans in a timely manner to ensure accuracy in loan pipeline status. Show less



CONTINUUM ON SOUTH BEACH CONDOMINIUM, THE NORTH TOWER ASSOCIATION, INC.

• United States
• 1 - 100 Employee

• Residential Supervisor

  • Jun 2017 - Aug 2020

  The Continuum South Beach is a resort-style oceanfront luxury condominium located on the southern-most tip of Miami Beach. Residential services role is the process of resolving resident and guest complaints. Interact with all residents, showing genuine appreciation. Provide knowledgeable and comprehensive information about the property or surrounding areas. Promptly answer, record, and complete all resident requests, phone calls, questions, or concerns. Assist in the scheduling of move-ins and move-outs. Scheduling and facilitating deliveries. Facilitating contractor check-ins and check-outs and cultivate relationships with the company's preferred vendors. Facilitating Realtor and potential buyer visits. Arranging airport and local transportation by establishing a network of competent and reliable companies. Scheduling dinner reservations upon request. Maintaining confidentiality of proprietary information and resident identification. Show less



The St. Regis Bal Harbour Resort

• Miami, Florida, United States

• Guest Services Coordinator

  • Mar 2017 - Jun 2018

  The St. Regis Bal Harbour Resort is a peerless haven of oceanfront elegance, refined luxury, and anticipatory service. Hotel Awarded Forbes five-star and AAA five-diamond awards 5 Years in a Row. The Service Desk Agent is responsible to answer and direct calls of guests and staff accurately and in a timely manner. Handle all guests’ messages and requests; Also Responsible for flawless execution of guest wake-up call procedures, emergency procedures and handle guest opportunities in the distinctive St. Regis manner. Show less



Network Capital

• United States
• Financial Services
• 100 - 200 Employee

• Mortgage Loan Processor II

  • Mar 2016 - Mar 2017

  Obtain and analyze information necessary to process mortgage applications, including credit reports, income documentation, assets, title work, appraisals, and any other pertinent information. Daily pipeline management with an emphasis on meeting rate lock expirations, mortgage commitment dates, and department turn times. Ensure compliance with disclosure requirements and meet all compliance standards. Accurately prepare files for closing, verifying closing dates, first payment dates, proper set up of escrow accounts, and coordinating with settlement agents for closing. Effectively communicate with underwriting, docs, funding, post-closing and other internal departments to ensure loans are completed accurately and are sufficient for purchasing. Consistently update and maintain loan status within Encompass, processing out denied or cancelled loans in a timely manner to ensure accuracy in loan pipeline status Show less



Alaska USA FCU

• Banking
• 1 - 100 Employee

• Member Service Center Specialist

  • May 2015 - Feb 2016

  Develop and maintain a current in-depth knowledge of credit union services and policies.Answer member telephone inquiries and provide information concerning credit union services and programs. Receive and post, or accurately record and forward for processing, member account transactions and research requests. Cross sell credit union services to increase revenue. Develop and maintain a current in-depth knowledge of credit union services and policies.Answer member telephone inquiries and provide information concerning credit union services and programs. Receive and post, or accurately record and forward for processing, member account transactions and research requests. Cross sell credit union services to increase revenue.