Amarjeet Kaur Bhambra

Team Lead at LEAD School
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Contact Information
us****@****om
(386) 825-5501
Location
Mumbai, Maharashtra, India, IN

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Credentials

  • Lean Six Sigma White Belt Certification
    Management & Strategy Institute
    Jan, 2023
    - Oct, 2024
  • Six Sigma Principles
    Coursera Course Certificates
    Dec, 2022
    - Oct, 2024
  • Building the Foundation for an Effective Team
    Infosys Springboard
    Nov, 2022
    - Oct, 2024
  • Establishing Team Goals and Responsibilities, and Using Feedback Effectively
    Infosys Springboard
    Nov, 2022
    - Oct, 2024
  • Project Management Certification: A Project Management Course
    Infosys Springboard
    Oct, 2022
    - Oct, 2024

Experience

  • LEAD School
    • India
    • Education Administration Programs
    • 700 & Above Employee
    • Team Lead
      • Nov 2021 - Present

      Worked closely with schools in providing them the admission with the close contact of the Expansion and Marketing Teams Sessions of Onboarding with the schools and the CSM over Google Meet to ensure their full satisfaction as handled PAN India Level Schools Motivating the team to achieve high standards Praise team members and create a positive working environment Worked with departments across the company, including marketing and project management, ideveloping new ideas, initiatives, products, and services Show less

  • Ruloans Distribution Services Private Limited
    • India
    • Financial Services
    • 500 - 600 Employee
    • Relationship Manager
      • Apr 2021 - Nov 2021

      Responsible for handling customer requirements on chats Resolving the complaints being raised on Social Media Assigning the leads to the Tele caller team, so that they can work on Post to be created for Social Media such as Face Book, Twitter and Linked In Heading the team of the Toll free department Marinating the records and so needed to submit to the higher authorities Built the logic for a streamlined ad- serving platform that scaled Educational institutions and online classroom management Show less

  • OFA FIINFRA
    • India
    • Financial Services
    • 1 - 100 Employee
    • Relationship Manager
      • Apr 2019 - Oct 2020

      Responsible for handling customer requirements on chats Responsible for the demonstration of the IFA, either offline or online Having a responsibility of meeting up to the IFA's end Maintaining up-to-date records of customer contacts (customer call notes) Conducting the meeting of the IFA's (individual as well as group) Maintaining the records of their requirement and so submit to the higher authority Meeting up with the monthly targets Responsible for handling customer requirements on chats Responsible for the demonstration of the IFA, either offline or online Having a responsibility of meeting up to the IFA's end Maintaining up-to-date records of customer contacts (customer call notes) Conducting the meeting of the IFA's (individual as well as group) Maintaining the records of their requirement and so submit to the higher authority Meeting up with the monthly targets

  • OPTIMUM FINANCIAL SOLUTIONS PVT. LTD
    • Mumbai Metropolitan Region
    • Relationship Manager
      • Jul 2017 - Mar 2019

      Responsible for handling customer requirements, queries, complaints, feedback, etc. Responsible for staff training and in-house client training's Responsible for handling a 16 member team and getting issues (tickets) resolved Motivating the team achieve the desried targets Have created FAQ documents to help distributes get a grip over the product Responsible to handle IFA's(Independent Financial Advisors) with their queries and get bugs and errors resolved Efficiently dealt with grievances ultimately enabling customer satisfaction Maintaining up-to-date records of customer contacts (customer call notes) Show less

  • Angel Broking Ltd
    • India
    • Financial Services
    • 1 - 100 Employee
    • Quality Trainee
      • Dec 2014 - Aug 2015

      Achieved target of completing at least 71 calls per day and maintain their in-time Attended calls related to minor queries regarding shares and solved issues of clients Sharing feedback from the customers and resolving them in time. Achieved target of completing at least 71 calls per day and maintain their in-time Attended calls related to minor queries regarding shares and solved issues of clients Sharing feedback from the customers and resolving them in time.

Education

  • Tolani College Of Commerce
    Bachelor of Commerce - BCom, Banking and Financial Support Services
    2011 - 2014

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