Troy Douglass, SPHR
Human Resources Director at Duncan and Son Lines- Claim this Profile
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English Native or bilingual proficiency
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Spanish Limited working proficiency
Topline Score
Bio
Christina R. Kinsman-Barnes
Troy has proven skills and knowledge in employee development, administrative/regulatory law, employee advocacy, navigating change, and executive advisement. Further, Troy is delightful to interact with.
Steven Hitchcock
Troy is the consumate professional. He works hard to make sure that the needs of our employees are balanced with the needs of the business. He is meticulous in his work making sure that all we are in the most competetive positions while also making sure that we are compliant with labor law. His creativity is a plus for our organization. It has allowed us to offer fun events and keep morale up without "breaking the bank." I would recommned Troy to anyone looking to brng in a professional with experience to run an organization's Human Resources department.
Christina R. Kinsman-Barnes
Troy has proven skills and knowledge in employee development, administrative/regulatory law, employee advocacy, navigating change, and executive advisement. Further, Troy is delightful to interact with.
Steven Hitchcock
Troy is the consumate professional. He works hard to make sure that the needs of our employees are balanced with the needs of the business. He is meticulous in his work making sure that all we are in the most competetive positions while also making sure that we are compliant with labor law. His creativity is a plus for our organization. It has allowed us to offer fun events and keep morale up without "breaking the bank." I would recommned Troy to anyone looking to brng in a professional with experience to run an organization's Human Resources department.
Christina R. Kinsman-Barnes
Troy has proven skills and knowledge in employee development, administrative/regulatory law, employee advocacy, navigating change, and executive advisement. Further, Troy is delightful to interact with.
Steven Hitchcock
Troy is the consumate professional. He works hard to make sure that the needs of our employees are balanced with the needs of the business. He is meticulous in his work making sure that all we are in the most competetive positions while also making sure that we are compliant with labor law. His creativity is a plus for our organization. It has allowed us to offer fun events and keep morale up without "breaking the bank." I would recommned Troy to anyone looking to brng in a professional with experience to run an organization's Human Resources department.
Christina R. Kinsman-Barnes
Troy has proven skills and knowledge in employee development, administrative/regulatory law, employee advocacy, navigating change, and executive advisement. Further, Troy is delightful to interact with.
Steven Hitchcock
Troy is the consumate professional. He works hard to make sure that the needs of our employees are balanced with the needs of the business. He is meticulous in his work making sure that all we are in the most competetive positions while also making sure that we are compliant with labor law. His creativity is a plus for our organization. It has allowed us to offer fun events and keep morale up without "breaking the bank." I would recommned Troy to anyone looking to brng in a professional with experience to run an organization's Human Resources department.
Credentials
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Certified Manager of Quality/Organizational Excellence
CAI- Capital Associated Industries -
SPHR
HR Certification Institute - HRCI
Experience
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Duncan and Son Lines
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United States
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Truck Transportation
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1 - 100 Employee
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Human Resources Director
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Jul 2012 - Present
Provide corporate level HR leadership and direction for more than 450 exempt and non-exempt transportation team members throughout the organization. Key responsibilities included: develop and implement company policies and "best practices" in compliance with State and Federal laws, provide consistent hands-on HR and employee relations training and direction to department heads, recommend and oversee practices necessary to establish a positive employee relationship, conduct investigations of… Show more Provide corporate level HR leadership and direction for more than 450 exempt and non-exempt transportation team members throughout the organization. Key responsibilities included: develop and implement company policies and "best practices" in compliance with State and Federal laws, provide consistent hands-on HR and employee relations training and direction to department heads, recommend and oversee practices necessary to establish a positive employee relationship, conduct investigations of grievances and complaints to suggest resolutions and mediate appeals when necessary, create and revise job descriptions, assist leaders with scheduled performance evaluations and merit reviews, ensure consistent progressive discipline and separation practices, recruit and assist department heads with hiring and employment issues, conduct employee orientation for all non-driver positions and participate in driver orientation, and oversee benefits and compensations programs. Show less Provide corporate level HR leadership and direction for more than 450 exempt and non-exempt transportation team members throughout the organization. Key responsibilities included: develop and implement company policies and "best practices" in compliance with State and Federal laws, provide consistent hands-on HR and employee relations training and direction to department heads, recommend and oversee practices necessary to establish a positive employee relationship, conduct investigations of… Show more Provide corporate level HR leadership and direction for more than 450 exempt and non-exempt transportation team members throughout the organization. Key responsibilities included: develop and implement company policies and "best practices" in compliance with State and Federal laws, provide consistent hands-on HR and employee relations training and direction to department heads, recommend and oversee practices necessary to establish a positive employee relationship, conduct investigations of grievances and complaints to suggest resolutions and mediate appeals when necessary, create and revise job descriptions, assist leaders with scheduled performance evaluations and merit reviews, ensure consistent progressive discipline and separation practices, recruit and assist department heads with hiring and employment issues, conduct employee orientation for all non-driver positions and participate in driver orientation, and oversee benefits and compensations programs. Show less
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UTi Worldwide (DSV A/S)
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Denmark
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Transportation, Logistics, Supply Chain and Storage
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700 & Above Employee
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HR/Safety Manager
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Sep 2007 - Jun 2012
Provided frontline HR / Safety leadership and guidance to the 3PL operations team to successfully manage more than 165 exempt and non-exempt logistics personnel across three buildings during multiple shifts. Key responsibilities included: diligently oversaw (HR, Safety, Maintenance, Training, Accounts Payable, and Payroll) support operations, listened to and addressed associate concerns with compassion and objectivity, emulated company culture, recruited and hired skilled talent based on the… Show more Provided frontline HR / Safety leadership and guidance to the 3PL operations team to successfully manage more than 165 exempt and non-exempt logistics personnel across three buildings during multiple shifts. Key responsibilities included: diligently oversaw (HR, Safety, Maintenance, Training, Accounts Payable, and Payroll) support operations, listened to and addressed associate concerns with compassion and objectivity, emulated company culture, recruited and hired skilled talent based on the needs of the business, developed team members for operational excellence and next level advancement, advised senior leadership and ensured timely compliance of governmental regulations and company initiatives, routinely communicated with internal and external customers and vendor partners to ensure uninterrupted information flow, managed performance at all levels through consistent accountability and re-enforcement to improve operational efficiency, thoroughly investigated and documented all complaints and grievances, aggressively managed Worker’s Compensation and potential EEO concerns to mitigate risk to the company and shareholders, conducted terminations in a tactful and dignified manner, tracked and reported KPI metrics to site and corporate leadership, and actively assisted with site closure including relocation and placement of separated personnel. ► Facilitated the implementation of a part-time hiring plan to reduce staffing operational costs (from overtime, temporary flex-labor, and benefits) by nearly 23%. ► Championed events to support local charities and foster community involvement (to include contributing to West Valley Child Crisis Center, Phoenix Rescue Mission, and St. Mary’s Food Bank). ► Evaluated and trained a diverse team in a broad range of skills, policies, and responsibilities (such as new hire orientation, essentials of leadership, OSHA Safety, Adult CPR / First Aid, and various company policies).
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HR Coordinator
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Aug 2006 - Sep 2007
Provided HR support for a 3PL logistics operation with more than 130 team members across multiple shifts. Responsibilities include: providing HR support and guidance to the site operations group, addressing associate concerns, recruiting and staffing all exempt and non-exempt functions, performing compliance checks (background, E-verify, and drug screening) for new hires, processing associate payroll and administering benefits, submitting timely accounts payable, ensuring accurate documentation… Show more Provided HR support for a 3PL logistics operation with more than 130 team members across multiple shifts. Responsibilities include: providing HR support and guidance to the site operations group, addressing associate concerns, recruiting and staffing all exempt and non-exempt functions, performing compliance checks (background, E-verify, and drug screening) for new hires, processing associate payroll and administering benefits, submitting timely accounts payable, ensuring accurate documentation and file retention, ensuring security of all confidential materials, conducting safety and maintenance meetings, reviewing and processing performance violations and terminations, composing and distributing interoffice correspondence, and garnering support for morale boosting events and activities.
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Walmart
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United States
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Retail
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700 & Above Employee
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Process Flow Control Manager
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Jan 2004 - Aug 2006
Coordinated and managed processing of up to 165,000 conveyable cases of freight through the facility per shift. Key responsibilities included: planning facility-level conveyable assignments based on workload forecasts, managing encode sortation and merge operations, auditing associates and processes to ensure quality and productivity standards which consistently exceeded accurate and on-time service expectations, proactively communicating throughput issues to inbound and outbound customers… Show more Coordinated and managed processing of up to 165,000 conveyable cases of freight through the facility per shift. Key responsibilities included: planning facility-level conveyable assignments based on workload forecasts, managing encode sortation and merge operations, auditing associates and processes to ensure quality and productivity standards which consistently exceeded accurate and on-time service expectations, proactively communicating throughput issues to inbound and outbound customers, and reallocating manpower to meet volume and deadline goals. ► Reduced turnover by 7.5% through consistent performance coaching process. ► Assisted in maintaining more than two years of area accident free operation. ► Provided detailed recommendations (based on empirical data) to the corporate engineering team which resulted in 2,000 conveyable unit per hour throughput increase.
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Maintenance Manager
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Feb 2001 - Jan 2004
Managed Maintenance operations for a 1.87M square foot distribution center with more than thirteen miles of conveyors, 240 powered fork trucks, and 299 dock doors. Key responsibilities included: Cooperatively leading and developing more than fifty team members (supervisors, mechanics, technicians, and facility upkeep associates), ensuring workplace safety, managing a wide range of operational projects, delegating then following through on all technical training and accountability standards… Show more Managed Maintenance operations for a 1.87M square foot distribution center with more than thirteen miles of conveyors, 240 powered fork trucks, and 299 dock doors. Key responsibilities included: Cooperatively leading and developing more than fifty team members (supervisors, mechanics, technicians, and facility upkeep associates), ensuring workplace safety, managing a wide range of operational projects, delegating then following through on all technical training and accountability standards, implementing company and governmental compliance protocols, developing capital expenditure requests ($3M-$5M annually) and monthly budgets for Maintenance accounts, and communicating with customers, vendors, and associates to provide area specific improvements. ► Recognized for execution of Quality Performance Review for the facility. ► Reduced reportable inventory variance to less than 0.045% (for $790,000 inventory). ► Reduced downtime by 4% by applying root cause analysis and creative solutions to the critical path.
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Education
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1996 - 1999
DeVry University Phoenix
Bachelor of Science, Electronics Engineering Technologies -
1984 - 1988
Buckeye Union High School
High School Diploma, General Studies
Community
