Devon Orth-Lashley
Senior Coordinator, Education Programs at The Fraser Institute- Claim this Profile
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English Native or bilingual proficiency
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French Elementary proficiency
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Spanish Elementary proficiency
Topline Score
Bio
Credentials
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Autism Spectrum Disorder - University of California, Davis
CourseraDec, 2020- Nov, 2024 -
Raiser's Edge Donor Management Software
BlackbaudFeb, 2018- Nov, 2024 -
Serving It Right
-May, 2014- Nov, 2024 -
Class 5 Drivers License
ICBC (Insurance Corporation of British Columbia)Aug, 2012- Nov, 2024
Experience
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The Fraser Institute
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Canada
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Think Tanks
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1 - 100 Employee
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Senior Coordinator, Education Programs
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Sep 2021 - Present
• Team Lead for Teacher Workshops (both in-person and webinar formats) across Canada• Organizes all logistical aspects of Teacher Workshop programs and maintains a high-degree of ownership over all assignments• In consultation with with Associate Director, identifies and suggests opportunities to improve programs for teachers and innovates methods to be more effective and efficient.• Onsite lead for Journalism programs across Canada• Manages multiple budgets totaling over $140,000• Provides support and leadership to assisting staff and volunteers involved with events, as well as the venue staff to ensure programs are executed in a professional manner.• Establishes meaningful relationships with educators across Canada through marketing, surveys and in-person communication, as well as maintains strong relationships with currently involved educators.• Seeks out opportunities to network and diversify our audience and establish strong relationships with stakeholders.• Designs and produces marketing materials, including e-marketing, hardcopy flyers, social media, etc.• Designs, compiles content and distributes "The Educator", the Fraser Institute's monthly online newsletter for Canadian Teachers, reaching over 600 teachers each month.• Designs and manages Campaign Monitor email campaigns for Teacher Workshop events• Manages publication distribution of thousands of publications each year.• Maintains Salesforce database.
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Education Programs Coordinator
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Sep 2019 - Sep 2021
• Transitioned in 2021 to an online webinar format for Teacher Workshops, facilitating over 20 modular webinars in 2020 and 2021 and reaching over 300 Canadian teachers.• Team Lead for in-person Teacher Workshop Education Programs in BC, Alberta, Saskatchewan and Ontario.• Establishes meaningful relationships with educators across Canada through marketing, surveys and in-person communication, as well as maintains strong relationships with currently involved educators.• Oversees assisting staff and volunteers onsite at events, as well as the venue staff to ensure programs are executed smoothly and professionally.• Identifies opportunities to improve programs for teachers and innovates methods to be more effective and efficient.• Manages multiple budgets totaling over $100,000• Assists on Journalism, Post-Secondary and High School Education Programs across Western Canada.• CVENT Event Marketing Manager for Education Programs email campaigns.• Assists in coordinating social media campaigns and social media calendar.• Manages publication distribution for Education Programs events.• Manages departmental database - generating lists and reports.• Designs, compiles content and distributes "The Educator", the Fraser Institute's monthly online newsletter for Canadian Teachers.
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Zajac Ranch for Children
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Canada
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Recreational Facilities
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1 - 100 Employee
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Sales & Registration Coordinator
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Jul 2018 - Aug 2019
• Facilitates off-season event rental bookings, including negotiating rental agreements, coordinating programming and catering, booking meeting spaces and overseeing all invoicing.• Conducts site tours for clients and donors and as well as hosting Open House Events for camper families.• Outreach to various organizations and programs to promote medical summer camps, as well as off-season rentals.• Coordinates annual camper recruitment and increased registration statistics by 12% in the year of 2018.• Cultivates relationships with camper families and encouraged involvement in our Zajac Ambassadors program.• Created and integrated new marketing tools for rental groups to increase fall and winter rentals.
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Administrative Assistant
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Jan 2018 - Jul 2018
• Served as a creative resource in developing concepts and materials for donor communications (website, social media, etc.).• Processed gift donations to foundation and maintain donor relations with constituents through the use of Raiser’s Edge. donation system, including but not limited to receipting and letters of appreciation.• Directed the planning, coordination and reconciliation of large-scale special events for major donors, including the annual golf tournament, Zajac Nights gala, amongst others.• Generated research, produced proposals, solicitation materials, donor correspondence, and financial reports.
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UBC Conferences and Accommodations
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Canada
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Hospitality
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1 - 100 Employee
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Sales Coordinator
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Mar 2017 - Nov 2017
• Liaised with clients to effectively organize and execute accommodation bookings for over 150 groups, of varying sizes of up to 100 attendees from all over the world.• Drafted and finalized proposals, contracts and invoices – ensuring a smooth booking process from initial inquiry to the final invoice by conducting frequent and professional communication with clients.• Coordinated with conference managers, catering services and various other UBC departments to facilitate group requests.• Effectively marketed services to potential clients and retain clients to generate 25% of UBC Conferences and Accommodation’s annual revenue.
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Customer Service Representative
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Sep 2016 - Apr 2017
• Managed and facilitated upwards of 50 reservations per day.• Attended to up to approximately 50-150 guests per day, providing guest assistance including check in, processing payments and billing, tourism referrals, and resolved customer service level issues.• Responded to guest requests for assistance, coordinated with housekeeping and resolved guest issues in a prompt manner.
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Supervisor (Seasonal)
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May 2016 - Aug 2016
• Directed a team of 10 staff in achieving service goals and creating high customer satisfaction, through interaction with hundreds of guests each day and also by training direct team to enhance the coordination and efficiency of staff.• Managed check ins, check outs, guest billing, reservation bookings and effectively strategized with colleagues to resolve any challenges that arose and prevented future issues.
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Retail Sales and Customer Service Representative
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Oct 2015 - May 2016
• Provided friendly and polite customer service to hundreds of customers each day.• Fulfilled multiple duties such as payments, customer service and over the phone customer service orders. • Provided friendly and polite customer service to hundreds of customers each day.• Fulfilled multiple duties such as payments, customer service and over the phone customer service orders.
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UBC Conferences and Accommodations
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Canada
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Hospitality
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1 - 100 Employee
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Customer Service Representative (Seasonal)
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May 2015 - Aug 2015
• Managed and facilitated upwards of 50 reservations per day.• Attended to up to approximately 50-150 guests per day, providing guest assistance including check in, processing payments and billing, tourism referrals, and resolved customer service level issues.• Responded to guest requests for assistance, coordinated with housekeeping and resolved guest issues in a prompt manner. • Managed and facilitated upwards of 50 reservations per day.• Attended to up to approximately 50-150 guests per day, providing guest assistance including check in, processing payments and billing, tourism referrals, and resolved customer service level issues.• Responded to guest requests for assistance, coordinated with housekeeping and resolved guest issues in a prompt manner.
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Richmond Country Club
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Canada
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Recreational Facilities
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1 - 100 Employee
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Server (Seasonal)
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Apr 2014 - Sep 2014
• Served at various banquets and buffets, including the country club restaurant, and offered occasional bartending.• Created customer satisfaction by serving promptly and competently, always with a friendly attitude. • Served at various banquets and buffets, including the country club restaurant, and offered occasional bartending.• Created customer satisfaction by serving promptly and competently, always with a friendly attitude.
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Orléans Chamber of Commerce
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Canada
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Non-profit Organizations
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Administrative Assistant (Seasonal)
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Jun 2012 - Aug 2013
• Created an assortment of marketing materials such as logos, event posters, Chamber advertisements, etc and assisted in renewing the outdated website.• Planned and successfully administered Chamber events such as monthly networking breakfasts and golf tournament .• Contacted keynote speakers and facilitated turn outs of over 60 business owners at each event• Assisted in the planning and execution of the second annual Orléans Business Showcase, which included over 50 vendors and small businesses.
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Education
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2012 - 2017
The University of British Columbia
Bachelor of Arts (BA), Sociology & Family Studies -
2021 - 2021
University of Oxford
edX Online Learning, From Poverty to Prosperity: Understanding Economic Development -
2020 - 2020
Shaw Academy
Digital Marketing
Community
