Mortgage Loan Officer

• Apr 2023 - Present

Zillow Home Loans, LLC 2600 Michelson Drive, Suite 1201, Irvine, California 92612 Zillow Home Loans, LLC NMLS ID#: 10287 NMLS ID# 2422106 Zillow Home Loans Web Address: https://www.zillowhomeloans.com/ Zillow Home Loans NMLS Consumer Access Website Page: https://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/10287 To access the Texas consumer complaint recovery fund notice, please use this link: www.zillowhomeloans.com/licensing/ Equal Housing Lender Zillow Home Loans, LLC 2600 Michelson Drive, Suite 1201, Irvine, California 92612 Zillow Home Loans, LLC NMLS ID#: 10287 NMLS ID# 2422106 Zillow Home Loans Web Address: https://www.zillowhomeloans.com/ Zillow Home Loans NMLS Consumer Access Website Page: https://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/10287 To access the Texas consumer complaint recovery fund notice, please use this link: www.zillowhomeloans.com/licensing/ Equal Housing Lender

Real Estate Salesperson

• Mar 2022 - Apr 2023

Realtor

• Jan 2013 - Apr 2023

Real Estate Buyers Agent

• Sep 2017 - Apr 2018

Real Estate Sales

• May 2015 - Jun 2017

Real Estate Agent

• Aug 2013 - Jul 2015

Real Estate Agent

• Jan 2013 - Aug 2013

Toronto Condo Specialist @ RE/MAX Condos Plus Toronto Condo Specialist @ RE/MAX Condos Plus

IT Systems Administrator (Contract)

• Mar 2012 - Oct 2012

­ Performed systems and network administration tasks for 5 offices located throughout North America including 24x7 rotation on call support. ­ Hardware support and implementation: Supported multiple servers (approximately 10 physical & 40 virtual), networking devices and end-user devices in a 150+ user environment. ­ Hardware includes: Rack-mount HP servers, HP ProCurve switches, Cisco switches & Routers, SonicWall VPN, Synology & Lacie NAS, Apple iPhone/iPad, Android tablet/phone and PC/Mac workstations. ­ Software support and implementation: Supported organization's multiple software implementations, including: ­ Servers: Microsoft Exchange 2010, Sharepoint 2007 administration, 2003/2008 Servers, Windows Rights Management Services, Sophos Anti-Virus, Symantec BackupExec 10-12.5, VMware ESXi support. ­ Networking: Cisco IOS, Sonicwall SonicOS, Wireshark Ethernet packet monitoring ­ Workstations: Windows XP/Vista/7; Ubuntu Linux; Mac OS X, Apple iOS, Android ­ Microsoft Active Directory infrastructure support for 150+ users; Group Policy Object design, implementation, and maintenance. Managed multiple OU as well as configuring and designating security permissions for users and groups. ­ Linux server support: good understanding of Linux shell and commands. Created virtual machines with Nagios network monitoring using Linux (Debian) ­ Telecommunications administration: Provided configuration and maintenance for a 150+ user environment using Avaya IP phones. Directly involved in communications with telecommunications providers for all branch offices in the company. ­ Telecommunications software includes: Avaya IP Office Manager, Voicemail Pro Client ­ Researched solutions for major issues and/or projects (Windows servers, AD management, GPO's & document security). ­ Deployed new computer systems, phone systems, & networks for new and existing office deployments. ­ Reorganized the infrastructure to use centralized administration using group policy and GPO templates. Show less

Systems Administrator (Contract)

• Jul 2011 - Mar 2012

­ Full cycle system / network and infrastructure administration for a medium sized national company. ­ Administered a large network consisting of 1 head office and 9 remote sites ­ Migrated Windows Server 2003/2008 to 2008 R2 on updated hardware. ­ Integrated System Center Configuration Manager (SCCM) into environment. ­ Upgraded Mac OS X Snow Leopard to Lion. Configured and maintained OS X Environment. ­ Upgraded BES 4.0 to BES Express 5.0 after moving to a new exchange platform. ­ Migrated Windows XP clients to Windows 7 to take advantage of new features and updated GPO. ­ Dell PowerEdge server administration. ­ Implemented an enterprise level virtual environment for server consolidation to maximize the utilization of current hardware, decrease physical space requirements and drive energy consumption down through VMware ESX. ­ Managed systems and network security. ­ Successfully transitioned email system to the latest Exchange Server 2010 version despite lack of planning and proper change management procedures. ­ Delivered a smooth transition of C6100 system from an outsourced managed solution to an in-house facility in order to decrease operational cost. ­ Successfully completed a remote office setup in Vancouver and connected it to main network ­ Provisioned an additional PowerVault chassis in one of the branches for VMWare ESX deployment. ­ Configured Android, Blackberry and iOS remote access to Mail, Calendar and Contacts. ­ Documentation and inventory. ­ Hardware, software, and licensing procurement, vendor relationship, and partner management. Show less

Desktop Support Analyst (Contract)

• Oct 2010 - Jun 2011

­ Provided on site support for retail stores nationwide ­ Responsible for maintaining IT infrastructure for head office, call center and retail stores. ­ Assisted the Help Desk team with installation, configuration of new laptop and desktops, using SMS imaging for all employees. ­ Ensured all desktops and all laptops interconnect seamlessly with the network and diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems. ­ Provide hardware and software support for the entire organization (1500+ users) ­ Assisted with both PC’s and MAC’s to users. ­ Supported Sharepoint. ­ Experienced with Cisco, Nortel, Avaya VOiP phones. ­ Citrix troubleshooting and client configurations. ­ Worked with Active Directory in managing and maintaining user accounts, groups, and folders ­ Created, documented and escalated issues and problems in accordance with ticketing standards and SLA’s ­ Monitored ticket queues while providing service and escalation (Tivoli) ­ Manage BlackBerry Enterprise Server (account management, user settings as per exchange support, resolving sync issues) ­ Participate in rotational and on-call support rotation schedules ­ Prioritized research and resolved a variety of technical problems in a timely manner ­ Experience with troubleshooting hardware problems and servicing computer peripherals such as docking stations, monitors, hard disks, RAM, power supplies, etc ­ Trained and oriented staff on use of hardware and software. Show less