Experience

Gareth Stevens Publishing

• Book and Periodical Publishing
• 1 - 100 Employee

• Freelance Author

  • Aug 2019 - Present



PowerKids Press

• Freelance Author

  • Jan 2018 - Present



CVS Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• UX Content Strategist

  • Dec 2021 - Aug 2023



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• UX Content Writer/Strategist - Sr. Digital Copywriter

  • May 2021 - Dec 2021

  End-to-end content writing and strategy expertise for wireless sales, services, and support. End-to-end content writing and strategy expertise for wireless sales, services, and support.



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• UX Copywriter

  • Dec 2017 - May 2021

  Tone of voice champion and style guide watchdog for the US, Canada, and sometimes Mexico. Worked directly with the UX team to provide on-brand digital copy across the entire customer journey including emails, landing pages, banners, digital branch signage, push notifications, IVR, online banking, notifications, A/B testing, and more. Tone of voice champion and style guide watchdog for the US, Canada, and sometimes Mexico. Worked directly with the UX team to provide on-brand digital copy across the entire customer journey including emails, landing pages, banners, digital branch signage, push notifications, IVR, online banking, notifications, A/B testing, and more.



Pitch + Pivot

• United States
• Advertising Services
• 1 - 100 Employee

• Content Marketing Copywriter

  • Dec 2015 - Dec 2017

  Content Marketing Specialist at Pitch + Pivot, an inbound marketing and sales agency that drives revenue growth, new customer acquisition and partner development for telecommunications and technology companies. Content Marketing Specialist at Pitch + Pivot, an inbound marketing and sales agency that drives revenue growth, new customer acquisition and partner development for telecommunications and technology companies.



InboundMD

• United States
• Advertising Services

• Inbound Marketing Manager

  • Dec 2015 - Dec 2017

  InboundMD is an all-in-one solution for patient acquisition, reputation management, social media and content marketing. Our innovative software and modern marketing methodologies will enable your healthcare practice to acquire new patients, build long-term awareness and protect your online reputation. InboundMD is an all-in-one solution for patient acquisition, reputation management, social media and content marketing. Our innovative software and modern marketing methodologies will enable your healthcare practice to acquire new patients, build long-term awareness and protect your online reputation.



RepCheckup

• Buffalo/Niagara, New York Area

• Marketing Content Manager

  • Dec 2015 - Dec 2017

  With RepCheckup you can consistently generate new reviews and keep a pulse on what’s being said about you on over 20 online rating and review sites across the web in less than 5 minutes per day. Take control of your online presence with daily review solicitations and continual monitoring of your professional online profiles. With RepCheckup you can consistently generate new reviews and keep a pulse on what’s being said about you on over 20 online rating and review sites across the web in less than 5 minutes per day. Take control of your online presence with daily review solicitations and continual monitoring of your professional online profiles.



VoIP Supply

• United States
• Telecommunications
• 1 - 100 Employee

• Content Marketing Manager & Public Relations

  • Jul 2010 - Dec 2015

  The Content and Conversations Manager is responsible for creating and working with others on marketing content, engaging in and initiating conversations with customers and the industry at large, and delivering communications which shape the perception of: • Who we are. • What we do. • Why customers should choose VoIP Supply Responsibilities: * Content marketing: Link building, SEO, eCommerce, copywriting, social media campaigns. * eBooks: Creation, digital curation, and promotion of downloadable content/buyers guides. * Blog: Creation, management, scheduling, and editing of all blog content. * Public Relations: Pitch journalists for company mentions in the media. * Press Releases: Drive awareness and sales leads through press releases. * Email Marketing: Internal and external newsletters including promotional email campaigns sent to segmented email lists. Show less



Diamond Hurwitz Scrap LLC

• Accounting and Scale Operator

  • Aug 2009 - Jul 2010

  Diamond Hurwitz is a full service scrap company with processing operations including crushing, shearing, screening and breaking. The retail operation purchases scrap metals for recycling directly from the general public, effectively reducing the burden on landfills and putting cash directly into the local community. Working in the office I was responsible for assisting in Scale Operations, Accounts Payable/Receivable, and Customer Account Management. Diamond Hurwitz is a full service scrap company with processing operations including crushing, shearing, screening and breaking. The retail operation purchases scrap metals for recycling directly from the general public, effectively reducing the burden on landfills and putting cash directly into the local community. Working in the office I was responsible for assisting in Scale Operations, Accounts Payable/Receivable, and Customer Account Management.



Integument Technologies, Inc.

• Marketing Assistant - Inventory Manager

  • Jan 2001 - May 2009

  Integument Technologies is a manufacturer of fluoropolymer (Teflon) films for corrosion, chemical, and graffiti resistance applications and also used as a paint replacement. As Marketing Assistant I was responsible for coordinating trade shows and researching markets, customers, and industries. In addition to inside sales support and customer service I was responsible for preparing written copy and graphics of promotional items such as brochures, technical data sheets, flyers, and press releases. As Inventory Manager responsibilities included maintaining, levels of stock, purchasing raw materials and coordinating Integument's plant to produce finished product. Show less