Business Systems Analyst

• Oct 2022 - Present

Co-Founder

• Sep 2021 - Present

• Consult with customers on decorating, wedding designs, and seasonal décor projects • Provide design concepts, layouts, and décor staging • Manage all accounting, billing, and finances • Consult with customers on decorating, wedding designs, and seasonal décor projects • Provide design concepts, layouts, and décor staging • Manage all accounting, billing, and finances

Licensed Bodily Injury Claims Adjuster

• Aug 2019 - Jun 2021

• Analyzed information gathered through investigation, report findings, and interviews to determine the extent of liability and settle unrepresented bodily injury claims. • Negotiated injury settlements based on facts of loss, mechanism of injury, extent of injuries, and other personal factors • Interpreted policies and analyzed information gathered to determine courses of action and coverage. • Established and maintained high level of positive working relationships with internal and external customers, ensuring satisfaction with company services. • Calculated benefit payments and approves payment of claims within a defined monetary limit. • Completed short term assignment with Catastrophe Team to assist with resolving high volume weather claims. • Completed short term assignment as Total Loss Captain to assist multiple states as primary paperwork admin handler, and established documented process/role. Show less

Manager II - Operations

• May 2018 - Apr 2019

• Coordinated with the Transportation Operations Management team and trucking carriers in order to ensure scheduling accuracy, trailer inventory, and on time trailer departures • Contacted truck carriers to secure additional capacity based on inventory levels and trailer utilization • Manage labor plans according to forecasting and planned volume outputs • Created a Learning Curve Calculator and standardized TAKT audits during Peak 2018 to track rates by each associate level in order to improve weekly units per hour • Developed 12 Tier 1 associates into Learning Ambassadors and 4 Tier 1 associates into Tier 3 Process Assistants • Chairman of the Associate Safety Committee that lead associate engagements in order to mitigate work injuries and promote safety awareness • Managed over 50 associates on a daily basis and over 100 associates during peak operations Show less

Manufacturing Engineering Process Supervisor - Dry Etch

• Jun 2015 - May 2018

• Managed and developed team members by holding 1:1 meetings, creating career development goals, finding improvement project opportunities, and provided coaching • Lead daily area meetings to discuss constraints, priorities, and performance metrics • Created Process Restriction Management loading plans to balance workstation throughput and reduce cycle time • Lead Manual Lot Disposition project to reduce quality risk and minimize product scrap • Created shift game plan to identify and communicate priorities to all teams areawide • Created 2 new manufacturing roles, set up expectations, and defined task responsibilities • Performed process value stream mapping to increase technician task efficiency by eliminating non-value added steps Show less

Photolithography Intern

• May 2014 - Aug 2014

⦁ Gathered and analyzed data from multiple databases to create charts and spreadsheets in order to determine capacity/utilization on manufacturing tools ⦁ Created weekly performance updates for engineers to optimize processing recipes ⦁ Analyzed and proposed a solution to automate an inspection step in the manufacturing process in order to free up 2 team members per week to perform other tasks ⦁ Met with multiple departments to communicate proposed changes and promote new ideas such as changing processing sequence and removing tools to free up additional fab space Show less

Financial Services Representative

• May 2012 - May 2014

• Processed and maintained financial information for members • Created and audited new accounts • Provided services to members such as opening IRAs, CDs, and loans • Processed and maintained financial information for members • Created and audited new accounts • Provided services to members such as opening IRAs, CDs, and loans

Assistant Manager

• Jun 2011 - May 2012

• Delegated employee assignments, training, and responsibilities in order to maximize sales • Managed sales and inventory resulting in a decrease of theft by creating inventory tracking forms • Created weekly staffing schedule • Received recognition from VP of Operations for having “Perfect Customer Service” out of 1300 locations nationwide • Delegated employee assignments, training, and responsibilities in order to maximize sales • Managed sales and inventory resulting in a decrease of theft by creating inventory tracking forms • Created weekly staffing schedule • Received recognition from VP of Operations for having “Perfect Customer Service” out of 1300 locations nationwide

Manager

• Jun 2008 - Jun 2011

⦁ Restructured POS processes which resulted in profits increasing from -13% to 17% ⦁ Improved inventory control and reduced waste by 20% by creating product tracking sheet ⦁ Developed process to take orders face-to-face and deliver food to mall employees ⦁ Proposed a plan to get products into local schools and the University of Utah football games which increased profits by 8% ⦁ Oversaw customer quality and experience ⦁ Created weekly work schedule ⦁ Planned and developed business marketing strategies Show less