Site Coordinator

• Aug 2023 - Present

Elementary School Teacher

• Jul 2020 - Jun 2021

Instructional Paraprofessional

• Nov 2019 - Jun 2020

Admissions Officer I

• Sep 2018 - Oct 2019

Communication Specialist

• Feb 2016 - May 2018

• Monitored 6 social media accounts on Twitter and Facebook using Sprinklr management platform.• Responded to consumer reviews for Busch Gardens, Howl-O-Scream and Adventure Island on TripAdvisor, Yelp and Google. • Corresponded with 50+ guests daily through letters, email, phone, face to face dialogue, social media and review sites regarding park inquiries and concerns. • Measured trends in customer satisfaction and reported findings to park management. • Assisted with park website and mobile application development and management using Sitecore and Attraction Performance Dashboard systems.• Liaised with Public Relations department to develop communication guidelines, crisis management strategies and coordinate park responses.• Reviewed and updated content on daily park information sheet, LED boards and seasonal park maps for accuracy.• Assisted with maintaining A+ rating with the Better Business Bureau.• Served as Volunteer Coordinator for the Community Relations department during ambassador events. Show less

Culinary Supervisor

• May 2015 - Feb 2016

• Managed assigned facility in areas of ambassador scheduling, food ordering, equipment maintenance, cleanliness and organization.• Developed ambassadors by providing training, coaching and feedback through annual appraisals. • Ensured quality of products and services met company standards. • Certified in HACCP Food Safety Procedures, RCS Alcohol Awareness and CPR.

Food Service Attendant

• Oct 2013 - May 2015

• Operated cash register for cash or credit card transactions.• Maintained monies and sales information for audit and balance.• Interacted with guests by greeting them and providing excellent service in an efficient and courteous manner.• Prepared food and drink orders, ensuring correct portions, temperatures and proper plate presentations.• Kept all assigned areas clean and sanitary, including emptying trash, sweeping, mopping, washing dishes and detail cleaning.

Football Recruiting Assistant

• Aug 2014 - Dec 2016

• Created promotional materials including event invitations and itineraries using Adobe Illustrator and Microsoft Office Suite. • Lead campus tours of University of South Florida and Raymond James Stadium. • Updated ACS system with information received from official and unofficial visit forms. • Assisted Recruiting Operations Coordinator and Executive Assistant to the Head Coach with special event planning. • Contributed to top recruiting class rankings in the American Athletic Conference. Show less