Experience

Brompton Bicycle

• United Kingdom
• Manufacturing
• 300 - 400 Employee

• Sales Coordinator - Americas, Spain, and Portugal

  • Mar 2022 - Present



Swytch Bike

• United Kingdom
• Computers and Electronics Manufacturing
• 1 - 100 Employee

• Senior Customer Service Representative

  • Feb 2021 - Oct 2021

  Worked with bicycle technicians and key stakeholders to build up the support operations for customers who acquired e-bike conversion kits. Acted as a point of contact between users and technical support, guiding diagnostics and arranging for replacement components. Worked with bicycle technicians and key stakeholders to build up the support operations for customers who acquired e-bike conversion kits. Acted as a point of contact between users and technical support, guiding diagnostics and arranging for replacement components.



UCL

• United Kingdom
• Research Services
• 700 & Above Employee

• Research Assistant - MORE: Streets as Ecosystems

  • Oct 2020 - Dec 2020

  Surveyed different urban schemes worldwide in search of evidence indicating pedestrian sensibility to street improvements. Reviewed datasets, articles, and publications and delivered a report on findings and trends for highlighted cases across the globe. Surveyed different urban schemes worldwide in search of evidence indicating pedestrian sensibility to street improvements. Reviewed datasets, articles, and publications and delivered a report on findings and trends for highlighted cases across the globe.



Bunny Studio

• United States
• Technology, Information and Internet
• 100 - 200 Employee

• Writing Operations Coordinator

  • Aug 2017 - Aug 2019

  Led and oversaw the general day to day operation of WritingBunny as a unit within Bunny Inc. This included making sure that the interest of clients and contractors were heard and acted upon. Carried out stringent quality control for all deliverables processed by WritingBunny. Proofread and edited text according to client specifications, as well as other technical or format standards. Handled all internal copy writing and proofreading requests as needed by other company units within a unified style guide in voice and format. This includes newsletters, website content and internal documentation, among others. Show less

• Production Manager

  • Jun 2015 - Jul 2017

  I ensured the completion of average 50 projects per week as a point of contact between talents and clients in brands such as VoiceBunny, where I kept a 100% satisfaction rate for over 28 weeks. Since September 2016 I am the Account Manager for Spotify, one of our main affiliates. Working closely with the Latin America and Mexico team, my responsibilities included aiding in the production of ads for multiple of their own clients for their streaming service. All within tight deadlines.



Brainz

• Colombia
• Software Development
• 1 - 100 Employee

• Communications Intern

  • Aug 2013 - Dec 2013

  As an intern I managed PR, digital media presence and on site localization (English-Spanish, English-Portuguese). I set the brands digital presence in order, organized a comprehensive database of PR contacts, including establishing the brands presence in some Latin American videogame media outlets. As an intern I managed PR, digital media presence and on site localization (English-Spanish, English-Portuguese). I set the brands digital presence in order, organized a comprehensive database of PR contacts, including establishing the brands presence in some Latin American videogame media outlets.



Universidad Externado de Colombia

• Colombia
• Higher Education
• 700 & Above Employee

• Faculty assistant - School of Social Communication - Journalism at Universidad Externado

  • Feb 2012 - Dec 2012

  My duties were mostly that of tutoring and guiding freshmen during their first term as Communication majors be it with their core courses or with general university life, but I also had administrative duties with the Humanities Coordination and the Dean's Office. My duties were mostly that of tutoring and guiding freshmen during their first term as Communication majors be it with their core courses or with general university life, but I also had administrative duties with the Humanities Coordination and the Dean's Office.