Experience

Rustic Root

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Server

  • May 2018 - Present

  • Consistently achieved the highest 10% of sales in the restaurant over four years. • Scored 100% on secret shopper report during last audit.• Coordinated and developed new hire training for 30+ team members.• Worked with restaurant management staff to establish dining standards, standard operating procedures, and employee handbook.• Assigned as lead server 6 months into working due to consistently hitting sales goals, conflict resolution style, and leadership traits. • Consistently achieved the highest 10% of sales in the restaurant over four years. • Scored 100% on secret shopper report during last audit.• Coordinated and developed new hire training for 30+ team members.• Worked with restaurant management staff to establish dining standards, standard operating procedures, and employee handbook.• Assigned as lead server 6 months into working due to consistently hitting sales goals, conflict resolution style, and leadership traits.



The Sloth Conservation Foundation

• Costa Rica
• Non-profit Organizations
• 1 - 100 Employee

• Responsible Tourism Officer

  • Oct 2019 - Apr 2020

  Implemented “Sloth Friendly Network” accreditation program to align tourism agencies with conservation objectives, orienting guests on wildlife-friendly practices. Designed a certification program for hotels to facilitate partnerships in conservation, promote tourist awareness of appropriate conduct, and ensure the protection and safety of sloths. Conducted a survey to determine the percentage of travelers who prioritize hotels that support wildlife conservation and utilized this, along with other research, to create an informational brochure promoting the benefits of the program.



D-Max Engineering, Inc.

• United States
• Environmental Services
• 1 - 100 Employee

• Office Manager

  • Apr 2011 - Mar 2018

  • Managed fiscal responsibility for a $5 million annual budget and 40 accounts, performing accounts receivable duties including invoicing and reconciliations. • Produced a detailed, 30-section training manual with instructions for all administrative, accounting, executive support, data entry, and inspection tasks. • Improved accounting procedures by creating streamlined excel tables, new expense reporting templates, and scheduled timelines to follow up on unpaid invoices.• Lead administrator for IRA and employee health benefit programs. • On-boarded new hires; organized employee paperwork, personnel files, and completion of pre-employment requirements.• Coordinated daily meeting schedules for 2 executives and managed day-to-day office operations for 20+ employees.• Input accurate data into a secure city website to ensure precise audit of field inspections.• Helped onboard data entry to a new system for team members to input data in the field resulting in a 30% reduction in administrative time.• Designed awareness campaign materials for the city of San Diego to distribute to businesses.