Experience

Glendale Community College

• United States
• Higher Education
• 700 & Above Employee

• Web Services Specialist

  • Jun 2023 - Present



Shasta Pools

• United States
• Construction
• 1 - 100 Employee

• Help Desk Technician II

  • Jun 2022 - Oct 2022



The Hillman Group

• United States
• Manufacturing
• 700 & Above Employee

• Technical Support Representative

  • Apr 2021 - Dec 2021

  • Provide timely and accurate customer support. • Identify hardware and software issues and provide resolutions. • Talk customers through a series of actions to resolve issues. • Document issues and follow up with customers as needed. • Manage multiple cases at one time. • Provide timely and accurate customer support. • Identify hardware and software issues and provide resolutions. • Talk customers through a series of actions to resolve issues. • Document issues and follow up with customers as needed. • Manage multiple cases at one time.



Uber

• United States
• Internet Marketplace Platforms
• 700 & Above Employee

• Driver

  • Jun 2015 - Oct 2019

  • Provide clients with reliable transportation to various locations around various metropolitan areas. • Provide excellent customer service with a sense of urgency, safety and kindness. • Provide clients with reliable transportation to various locations around various metropolitan areas. • Provide excellent customer service with a sense of urgency, safety and kindness.



Ohio Christian University

• United States
• Higher Education
• 200 - 300 Employee

• Drupal Developer

  • Jul 2016 - Nov 2016

  • Develop, configure and maintain web sites utilizing the Drupal 7 CMS, Bootstrap, jQuery, JavaScript, PHP, HTML & CSS code. • Collaborate with the senior web developer on projects and develop technical specifications and plans. • Test, maintain and recommend software improvements to ensure functionality and optimization. • Provide documentation, training and support for web content entry. • Develop, configure and maintain web sites utilizing the Drupal 7 CMS, Bootstrap, jQuery, JavaScript, PHP, HTML & CSS code. • Collaborate with the senior web developer on projects and develop technical specifications and plans. • Test, maintain and recommend software improvements to ensure functionality and optimization. • Provide documentation, training and support for web content entry.



HealthSpot

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• IT Technical Support Specialist

  • Jul 2015 - Nov 2015

  • Administer and support HS Windows and Linux servers and station Windows PC's within Production, QA and Engineering environments. • Create and maintain documentation for configuration and set-up processes for HS Windows and Linux servers and station PC's. • Supervise, coordinate and perform software release deployments to HS servers and station PC’s and reports status updates to stakeholders. • Liaison between Help Desk and Engineering; provide Tier 3 Help Desk support and escalate issues to Engineering as needed. • Maintain high level of technical knowledge of operating systems and applications. Show less



McGraw Hill

• United States
• Education Administration Programs
• 700 & Above Employee

• Web Production Specialist

  • Nov 2010 - Nov 2014

  • Develop, analyze and document content entry and asset population workflows and processes for complex web-based educational software programs. • Train internal teams and external vendors on aforementioned workflows as well as various tools and/or mark-up languages as needed in order to execute content entry duties. • Implement web automation tools to increase speed in creating CMS content structures as well as create content for Dev, QA and UAT environments. • Assist in gathering functional and business requirements through stakeholder meetings with Project Managers, QA Analysts, Business Analysts and Engineers to develop web-based educational software and develop/extend back-end CMS functionality. • Perform QA Analyst duties by logging, tracking, duplicating and testing bugs and bug fixes. • Trained in Agile project management framework and participate in daily stand ups. Show less



New Wave Enviro

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Web Developer

  • Feb 2012 - Feb 2013

  • Develop company's products web site utilizing Drupal 7 CMS, PHP, jQuery, JavaScript, HTML and CSS code. • Collaborate with marketing to perform requirements analysis for site functionality as well as create web graphics and assets. • Implement SEO strategies as well as provide documentation/training for manual SEO overrides for products/pages as needed. • Configuration and set-up of the production LAMP VPS web server. • Deploy code changes to the production environment as needed by various business stakeholders. • Provide support and training for content entry and general site maintenance. Show less



Chancellor University

• United States
• Higher Education
• 1 - 100 Employee

• Technical Support Analyst

  • Nov 2008 - Feb 2009

  • Provide Help Desk Support for faculty and student populations. • Imaging and deployment of PC desktop computers. • Network Administration duties including: administering users in Active Directory and Microsoft Exchange Server, connecting new workstations, and configuring/troubleshooting network printers. • Administer and support Blackboard and Angel LMS users. • Manage online course creation and provide support and documentation to online faculty. • Provide Help Desk Support for faculty and student populations. • Imaging and deployment of PC desktop computers. • Network Administration duties including: administering users in Active Directory and Microsoft Exchange Server, connecting new workstations, and configuring/troubleshooting network printers. • Administer and support Blackboard and Angel LMS users. • Manage online course creation and provide support and documentation to online faculty.



Myers University

• Higher Education
• 1 - 100 Employee

• Instructional Technologist

  • Jan 2003 - Jan 2006

  • Support and assist the Instructional Designer with the implementation of digital web technologies for use in distance learning. • Web Developer for the Online Learning department website and Myers University Club website. • Manage online course creation and assist in populating course content. • Create faculty-facing training videos utilizing Camtasia Studio and MS PowerPoint. • Capture, edit and stream video and audio files utilizing streaming technology via RTSP protocol. • Provide general Help Desk Support for staff and faculty members. Show less