Experience

MvR Digital Workforce

• Netherlands
• Business Consulting and Services
• 1 - 100 Employee

• Chief Operations Officer, AI product development and coaching

  • Jan 2020 - Present

  Scaling and managing operations for MVR Digital Workforce. Strategic AI Advisor and Workshop Facilitator, I work at the intersection of technology and business strategy, helping organizations unlock the potential of AI and ML technologies. With tailored advice, actionable strategies, and bespoke educational workshops, I ensure businesses understand how to leverage AI as a strategic enabler. I provide guidance on risk assessment, aid in navigating AI implementation pitfalls, and foster an organizational understanding of AI/ML beyond just the technical aspects. Show less

• Senior Scrum Master Action

  • Jun 2022 - Present

  As a Scrum Master at Action, a leading retail organization in Europe, I am a facilitator for our digital teams, creating an environment conducive to high performance and seamless development. Collaborating with agile teams, I help synergize the efforts of developers, product managers, and business stakeholders. My work primarily focuses on enhancing the Customer Experience and Mobile App teams by transitioning them into end-to-end customer journey teams. This reorganization aims to ensure that every step of the customer's interaction with our brand is smoothly orchestrated, with a constant focus on delivering exceptional value. Show less

• Product Owner Pleunz Platform

  • Jan 2021 - Mar 2023

  As the Product Owner and Operational Manager of the "Automation as a Service" platform, Pleunz, I blended strategic and operational acumen to drive excellence and continuous improvement. Navigating through multiple ISO and NEN audits, I managed the product backlog, oversaw team operations, and maintained a strong commitment to IQMS standards. My approach fostered effective collaboration, leveraging both onsite and remote teams' strengths to establish a unified and productive way of working. In this role, I prioritized seamless orchestration of activities to deliver an outstanding service platform that continually evolved to meet changing market demands. Show less

• Senior Scrum Master DICTU

  • Jun 2021 - Jun 2022

  As a Senior Scrum Master at DICTU, I provided strategic advice and coaching to fellow Scrum Masters, particularly in the areas of DevOps, IT service management, automation, and application management teams. In close collaboration with management, I advised on and facilitated team reorganizations and the creation of personal development plans. My work emphasized not only process efficiency and effectiveness, but also the individual growth of team members, fostering an environment that promoted continuous learning and adaptability. Show less

• Senior RPA consultant/Implementation lead ODNZKG

  • Dec 2020 - Jun 2021

  As the Implementation and Scaling Lead for the semi-governmental environmental agency ODNZKG, I spearheaded the introduction of Robotic Process Automation (RPA) initiatives. My role involved training team members and management on the nuances of RPA, establishing sustainable governance mechanisms for process automation, and ensuring the successful scaling of these technologies thorugh a robust Scrum-Agile framework. Through these efforts, I strived to create an environment that fully leveraged automation to enhance operational efficiency and foster sustainable practices. Show less

• Senior RPA consultant/Team lead Allinq

  • Jan 2020 - Dec 2020

  In my role with the automation team at Allinq, I was actively involved in backlog management, offered coaching to Product Owners, and drove the proof-of-concept for process mining. My responsibilities revolved around streamlining processes, facilitating skill development, and pioneering innovative approaches to drive operational efficiency within the team. Through these efforts, I contributed significantly to enhancing Allinq's automation capabilities.



Blackhawk Network

• United States
• Financial Services
• 700 & Above Employee

• Senior Technical Project Manager

  • Mar 2017 - Jan 2020

  As a project manager in the Branded Payment Solutions domain, my work involved engagement with Gift Cards and Digital Vouchers. This role saw me collaborating with top-tier brands like RestaurantCadeau, Restaurant Choice, Spa Choice, giftcard.nl, and hawkcommerce, all of which operated on a white-label eCommerce platform HawkCommerce. My responsibilities included: - Project management for major platform migrations and website implementations. - Spearheading product launches. - Implementing innovative payment solutions. - Nurturing partnerships with design agencies and digital marketing professionals. - Optimizing helpdesk and support processes. I also facilitated collaborations with offshore teams, ensuring the seamless integration of various processes. Through these strategic partnerships and project management, I enabled the successful execution of a wide range of initiatives. The experience offered a comprehensive understanding of the nuances of the digital payments ecosystem and equipped me with the skills to manage complex projects while maintaining focus on strategic business outcomes. This role challenged me to continually innovate and adapt, reinforcing my ability to drive digital transformation in an ever-evolving market landscape. Show less



Human Connection

• Netherlands
• Business Consulting and Services
• 1 - 100 Employee

• IT Manager

  • Jan 2007 - May 2017

  In my capacity as an IT Manager and Interim IT Manager, I have had the opportunity to serve a diverse portfolio of clients across sectors such as government, culture, technology, communication, and health care in The Netherlands. Notably, I fulfilled the role of IT Manager for Human Connection, an organization offering executive coaching, interim management and personal development serviced, focussed on the role and the relationship of the individual within modern organisations. In these roles, I was responsible for overseeing all IT-related operations, ensuring that the infrastructure and systems were aligned with the organizations' strategic objectives. My responsibilities included, but were not limited to:- Managing IT budgets, ensuring resources were optimally allocated and utilized to drive maximum value.- Overseeing vendor management, cultivating strategic relationships, and negotiating contracts to secure the best possible terms and service levels.- Offering strategic advice to the management teams, aiding in the decision-making process concerning technology investments and initiatives.- Participating in organizational change projects, leveraging IT to drive process improvements and operational efficiency.- Leading personal development projects for IT teams, fostering a culture of continuous learning and growth.- A hands on approach to day to day office IT and maintenance. I believe that technology, when managed effectively and combined with a matching organizational culture, can serve as a powerful catalyst for organizational transformation, and I am committed to bringing this perspective to all of my engagements. Show less

• Asset Owner, Social intranet consultant ING Global

  • Jan 2015 - Apr 2016

  As the Asset Owner for the global social intranet at ING, I collaborated with the international banking communications team to manage the successful implementation of a collaborative intranet, integrating various partner banks and international offices of the Dutch bank. My work focused on the implementation and maintenance of Agile methodologies, and I provided strategic guidance to the project team to optimize engagement across the platform. This role strengthened my expertise in digital transformation initiatives, digital collaboration and platform management at scale, it also allowed me to contribute to fostering a more connected and collaborative work environment. Show less

• Interim IT manager Dutch Culture

  • Jan 2012 - Jan 2015

  In my role as Interim IT Manager for Dutch Culture and SICA, I was entrusted with overseeing office IT, website, and platform management. I provided strategic guidance to management teams and developed technology strategies in close collaboration with the Dutch Ministry of Foreign Affairs and the Ministry of Education, Science, and Culture. During a period of significant change, I successfully navigated multiple mergers, including overseeing the technical integration of several NGOs into a single new organization, amidst a crisis in the cultural sector. In addition, I led the project management for online collaboration platforms that fostered cultural exchange programs between the Netherlands and countries including Brazil, Russia, Turkey, and China. These experiences honed my crisis management skills and further solidified my expertise in driving complex, large-scale IT projects. Show less

• Implementation consultant Asset Management

  • Jan 2007 - Jan 2010

  As an Implementation Consultant I worked with Ultimo Asset Management software, I worked on complex projects related to rail systems, and bridge and tunnel management in Amsterdam. My role entailed technical project management with a focus on developing a proactive asset management system spanning over 20 years. Furthermore, I served as a Scrum Master, implementing Agile methodologies to streamline processes and boost team performance. This role deepened my expertise in technical project management, strategic implementation, and Agile practices within asset management landscapes Show less



'tidee! Communicatie bureau

• IT Manager

  • Jan 2005 - Jan 2007

  As an IT Manager, I oversaw office IT operations, managed a dedicated tech support team, and provided support for web development projects within a dynamic design agency. This multifaceted role required a keen understanding of diverse IT domains, from office infrastructure to website projects. My responsibilities ensured seamless operations, provided robust tech support, and contributed to the successful completion of various web development initiatives. These experiences solidified my technical proficiency and honed my managerial skills, particularly in the creative agency environment. Show less



Various

• Freelance Information Technology Consultant

  • Jan 2003 - Jan 2005

  As a versatile freelance IT professional, I undertook a broad spectrum of roles and responsibilities, spanning from web development to server management and network infrastructure. My versatility enabled me to provide comprehensive IT solutions tailored to specific client needs. This experience allowed me to hone a wide array of skills and adapt to diverse technical environments. As a versatile freelance IT professional, I undertook a broad spectrum of roles and responsibilities, spanning from web development to server management and network infrastructure. My versatility enabled me to provide comprehensive IT solutions tailored to specific client needs. This experience allowed me to hone a wide array of skills and adapt to diverse technical environments.



Bass

• Musician

  • Jan 1993 - Jan 2003

  As a professional bass player and musician, I undertook rigorous studies at esteemed conservatoriums in Perth, Adelaide, and Amsterdam. This required a high level of dedication, discipline, and an unwavering commitment to the craft. Beyond performing, I was actively involved in various facets of the music industry, including music production, touring, and tuition. I also undertook organisational roles, further broadening my understanding of the industry's dynamics. This comprehensive musical journey underscores my dedication to the art and the professionalism I bring to every endeavor. Show less