Senior Project Manager - EMEA

• Jul 2021 - Present

Project Manager - EMEA

• Jan 2019 - Jun 2021

Implementation & Process Improvement Manager

• Oct 2014 - Jan 2019

Reporting into the Head of Shared Services I am responsible for the on-boarding & implementation of new business ensuring all end to end processes for new & existing clients are fit for purpose, documented appropriately & implemented in line with the correct project governance processes to the benefit of Manpower Group and CORE. Responsibilities Include• End to end project management • Supporting the on-boarding of new clients, processes, technology and services.• Ensuring all internal processes are fit for purpose, up to date and adhered to mitigate risk to the business & client.• Managing multiple projects simultaneously at any one time• Clear project governance for all implementations & project • Responsible to drive continuous improvement, undertaking process reviews to document and streamline processes with the aim to ensure best practice processes and identify cost inefficiencies. • Detailed project management and communication to all stakeholders through to directorate.• RAID Log management, capacity planning and resource allocation to mitigate risk & ensure delivery of project successfully.• Post Implementation review and lessons learnt to identify areas of process improvement or change.• Supporting the business as a subject matter expert background vetting services, understanding the company specific, legislative or regulatory requirements.• To drive & fully utilise technology to enhance the process, quality, internal and external experience and service offering to drive down cost, to increase efficiency• Responsible for offshoring & utilisation of future tasks into a cross country function• Provide operational support to the different CORE functions for the workflow management to ensure service completion is within the specified SLA of all CORE activity.• Acting as a point of contact for all stakeholders, requests for services and process. Facilitating in-between and providing client relationship management. Show less

Support Services Team leader

• Sep 2012 - Sep 2014

Responsible for managing the Expiry compliance team within CORE South. This team carries out various safeguarding checks such DBS/CRB checks across several local authorities, high volume Disclosure Scotland checks, Visa renewals, training renewals, Credit checks, DVLA checks & internal audit corrections. My primary responsibility is to manage the team ensuring all activity carried out within the team is conducted efficiently within the acceptable timeframes & agreed SLA’s whilst adhering to the correct compliance process’s set to safeguard against any potential risk to the business or client. Show less

Safeguarding Administrator

• May 2011 - Aug 2012

Senior Customer Service Advisor

• Aug 2005 - Jul 2011