Experience

Engine by MoneyLion

• United States
• Financial Services
• 1 - 100 Employee

• Senior Salesforce Administrator

  • Jul 2022 - Present



Fazio CRM Consulting

• Sales/Rev Ops Consultant, Salesforce Administrator

  • Feb 2015 - Present

  CRM and Database Administration and Consulting, technologies consultation/integrations, project management, operations consulting, and analysis. Projects including, but not limited to: CRM implementation/custom configuration (including metadata configuration, automation, and stack integration). Sales process flow analysis. Reporting/analytics for performance/forecasting/adherence. Digital marketing integrations. (E.g.: Hubspot, Marketo, Mailchimp, Yesware, etc.) Accounting/finance integrations (E.g.: Quickbooks, Freshbooks, etc.) CTI/Telephony (E.g.: Ringcentral, Ringio, 8x8, Jive, etc.) Data Management (import/export, duplicate management, data cleanliness). Team training, training/reference materials including video. Show less



Peddle

• United States
• Internet Marketplace Platforms
• 100 - 200 Employee

• Loyalty Manager

  • Aug 2013 - Jan 2015

  ResponsibilitiesManaged two teams, totaling 70 reps managing B2B and B2C customer experience. Utilized reporting extensively to analyze KPI data to guide department actions. Developed quality and performance expectation and review programs. Developed elevated support positions to assist in department management. Managed launch review and training materials in an aggressive launch cycle. Assisted with affiliate B2B and lead provider account management and review. Operational support for all Loyalty teams utilizing SaaS programs including JIRA, Slack, Asana, and Salesforce. Assist in analyzing, testing, and implementing new products and system improvements. . Show less

• Loyalty Agent

  • Feb 2013 - Jul 2013

  Responsibilities Assisted customer users with offer and sale process, navigating service and site. Assisted affiliate partner users with partner site, account configuration and development. Contributed improvement ideas for service protocols, website and other company processes. Responded to support requests, seller inquiries and carrier needs via multiple channels.



Nordstrom

• United States
• Retail
• 700 & Above Employee

• Department Manager

  • Nov 2012 - Dec 2012

  Develop merchandising, staffing, and inventory plan to meet business volume goalsMonitor and analyze inventory flow, request adjustments to meet business demandTraining, talent development and performance managementRapidly adjust planning to business needs

• Assistant Sales Manager

  • Jun 2012 - Oct 2012

  SalesCalling, email and social media campaign managementCustomer relationship managementRecruiting and hiringTraining, coaching and skill development of teamMerchandising according to business demand

• Sales

  • Nov 2010 - May 2012

  Clothing sales and wardrobe consultationCustomer relationship management, outreachDevelop plan to meet sales goalsAssist with training and talent development



Townies, Inc

• General Manager, Sales, Buyer

  • Aug 2004 - Oct 2010

  Personnel management, hiring, scheduling, training and payroll Administrative support for inventory procurement and monitoring Establishment and maintenance of vendor relationships Sales, merchandising and customer service Personnel management, hiring, scheduling, training and payroll Administrative support for inventory procurement and monitoring Establishment and maintenance of vendor relationships Sales, merchandising and customer service