Manager - Technical Program Delivery

• Jul 2022 - Present

* Steered a portfolio of Innovation projects encompassing both web and mobile platforms, fostering technological advancement and user experience enhancement* Collaborated with product and design teams to meticulously translate product briefs into concrete, development-ready technical requirements and specifications* Mentored and managed a high-performing team of 3 Technical Program Managers, focusing on career growth while serving as a key escalation point* Organized engineering squads for swift, collaborative product delivery cycles, acting as a liaison and buffer between Engineering, Product, and Design teams* Advocated for Agile methodologies across engineering and product organizations, continuously engaging with stakeholders to refine our agile practices and enhance productivity* Cooperated with Enterprise stakeholders and Product Managers to set up and analyze product success metrics and experiments, driving data-informed decision making* Supervised projects and go-to-market activities across product teams, leading planning, execution, monitoring success, and conducting critical A/B testing to optimize product performance* Co-led the financial oversight of the Urgent Care program, aimed at reducing Cost of Acquiring a Customer (CAQ) and fueling business growth Show less

Senior Technical Program Manager

• Aug 2021 - Jul 2022

Founder & Managing Director

• Nov 2018 - Aug 2021

* Serve as Chief Product Officer, overseeing product and market research to respond to client needs and anticipate market trends * Lead a comprehensive advisory and digital transformation services firm focused on the healthcare sector, offering unmatched proficiency in strategic planning, performance evaluation, informatics and technology, and healthcare analytics * Drive transformative outcomes for small to medium-sized healthcare organizations through the unique application of healthcare economics, emerging markets, clinical models, and technology to effectively address client-specific challenges * Deliver enterprise-level (B2B2C) digital health solutions for patients and healthcare providers, enhancing patient care while streamlining healthcare provider operations Show less

Senior Client Delivery Manager

• Aug 2018 - Apr 2021

* Spearheaded a portfolio of health insurance technology projects, including Broker, Member, and Shopping Portals, driving the delivery of efficient and impactful digital solutions * Provided overarching leadership, strategic planning, and rigorous management to ensure timely and quality project delivery, optimizing resources and meeting set objectives * Conducted in-depth project estimation, analysis, requirements gathering, and design specification to define project scope and necessary resource allocation effectively * Implemented objective performance measures, delivering constructive feedback, and contributing to the performance evaluation of team members to enhance productivity * Facilitated performance coaching and mentorship, aiding team members in achieving their professional goals and enhancing their performance capabilities * Led a cross-functional team comprising developers, QA analysts, and Business analysts, ensuring timely and quality delivery of contractual obligations * Reviewed project deliverables using tools like Jira, engaging in internal and client-facing evaluations to maintain high-quality standards * Directed product delivery through a rigorous Agile SDLC process, promoting efficiency, quality, and timely completion of projects * Managed client and vendor relationships through scheduled calls and ad hoc meetings, ensuring clear communication, alignment, and satisfactory service delivery * Conducted performance reviews of team members and colleagues every three months, providing feedback and facilitating continuous professional growth Show less

Sr. Technical Program Manager - Integration Lead

• Jul 2017 - Jul 2018

* Acted as lead analyst for requirements gathering and implementation of projects integrating third-party solutions such as Electronic Health Records, Telehealth, and other digital health technologies, bolstering health care service delivery * Served as the lead project manager for product development efforts, managing the agile process as the scrum master and ensuring effective scrum ceremonies for optimized project execution * Orchestrated the planning, resourcing, budgeting, and delivery of Pager mobile solutions, leading the estimation of contract work and pricing, enhancing the organization's digital health service offerings * Cultivated and managed relationships with third-party vendors, including EHR vendors, Integration platforms, HIE platforms, and Telehealth solution vendors, aiming to optimize business processes and improve onsite and virtual caregivers' efficiency * Spearheaded career development initiatives, providing coaching and mentoring to Technical Project Managers and Engineering Managers, fostering a culture of continuous learning and professional growth Show less

Director - Interoperability Implementation

• 2015 - Jul 2017

* Led a significant team expansion from 3 on-shore Project Managers to a multi-disciplinary team of 10 PMs, 5 developers, 2 QA personnel, as well as a secondary team in India consisting of ~50 project managers and coordinators* Spearheaded new contract work, leading to a 100% increase, culminating in ~$6M in annual revenues, illustrating adept business development and client acquisition skills* Implemented process improvements that achieved a 375% reduction in implementation time from ~8 months to ~12 weeks and utilized Lean processes as Product Manager for a data migration utility to exchange healthcare data across platforms* Delivered exceptional leadership to the Project Management Office (PMO), handling interoperability projects with Health Information Exchanges (HIE), Population Health Management, hospitals, laboratories, and diagnostic imaging centers, while also managing relationships with 500 key vendor partners, focusing on business optimization and process improvements Show less

Sr. Project Manager - Integration & Interoperability

• Oct 2011 - Oct 2015

* Implemented 150+ Physician Practices connections to the Regional HIE and successfully delivered HIE solutions on time for 10+ public and private healthcare networks, demonstrating proficiency with approved standards such as IHE profiles, REST-based web services, and Direct Connect* Led team of developers, UI engineers, QA testers, and project coordinator and spearheaded integration efforts of clinical systems for multiple healthcare facilities, enhancing workflows using HL7 and other industry standards Show less

Systems Analyst

• Mar 2007 - Oct 2011

I diligently gathered requirements and user stories for the citywide Population Health Hub that facilitates the daily gathering of 5M+ Patient Health records for clinical analysis and research. I skillfully managed New York City's first value-based care pilot project (eHearts), developing tools that allowed the effective gathering of health information while providing evidence-based decision support systems for improved care & outcomes

Application Specialist

• Mar 2007 - Jan 2010

I efficiently trained Physicians, nurses, and support personnel across the country on using electronic health records. I deftly re-engineered the workflow for clinics and hospitals, using the Electronic Medical Record (EMR) systems to improve patient care with streamlined processes and better information sharing.

Product Management Apprentice

• Jun 2016 - Aug 2016

Life Insurance Producer

• Dec 2005 - Mar 2007

Duties Include Sales of Term and Whole insurance coverage, providing service to existing and potential customers. Simplified Underwriting of Insurance policies and customer care. Duties Include Sales of Term and Whole insurance coverage, providing service to existing and potential customers. Simplified Underwriting of Insurance policies and customer care.

IT Intern

• May 2005 - Aug 2005

Provided support to the system administrator on special projects when needed e.g. user accounts settings. Supporting the backup system for the server, changing the tapes on weekly and monthly basis for the DBMS. Provided support to the system administrator on special projects when needed e.g. user accounts settings. Supporting the backup system for the server, changing the tapes on weekly and monthly basis for the DBMS.