Customer Service And Order Fulfillment Associate

• Jul 2022 - Present

Barista

• May 2022 - Jul 2022

Lead Pastry Assistant

• Jun 2021 - Apr 2022

Responsible for understanding and delegating kitchen duties and recipes. Assisted in menu development. Instrumental in training new kitchen employees. Provided additional support with social media, including contributing photography. Responsible for understanding and delegating kitchen duties and recipes. Assisted in menu development. Instrumental in training new kitchen employees. Provided additional support with social media, including contributing photography.

Garde Manger/Baker

• Aug 2020 - Apr 2021

Owner/Head Baker

• Jul 2019 - Feb 2021

Owner and head baker at The Nesting Magpie, a small bakery specializing in Polish baked goods and custom dessert orders. Owner and head baker at The Nesting Magpie, a small bakery specializing in Polish baked goods and custom dessert orders.

Merchandise Coordinator

• Jan 2019 - Jun 2020

Instrumental in developing the role, whilst assisting producers, photographers, and stylists. Responsible for the logistics of photography merchandise between photo shoots and clients. Grew to include file management and implementation of a cloud-based data management environment for the studio. Acted as studio champion of the tool, including training current and freelance employees. Built a foundation for trainees to fill the role to allow for the implementation of a Digital Technology position. Show less

Corporate Trainee

• Jun 2016 - Dec 2018

Quad’s Corporate Training Program gives recent college graduates the opportunity to rotate through a variety of departments nationwide. The program allows trainees to network, explore and gain a well-rounded understanding of marketing services, business, and the print industry. Trainees find their niche in the company and utilize skills from all rotations to add value to their permanent department. My rotations have included:Co-Producer at the QuadPhoto/Blue Soho studio at the Sussex, WI location. Utilized 6S event to develop and graduate into the Merchandise Coordinator position.Commercial and Specialty Estimating at the Burlington, WI location.-Estimated costs for short run digital and long run digital print work, including large scale RFPs. -Assisted in training and evaluating estimates from offshore estimators in Quad’s Poland offices. -Worked alongside sales to create pricing matrices.Postal Solutions at the Sussex, WI location.-Estimated cost savings for clients participating in Quad’s industry leading co-mail program.-Educated sales team on benefits of co-mail program and how to communicate value to clients.-Assisted in building postal estimating tools in relation to changing regulations.-Used Continuous Improvement tools to identify barriers and assist in developing solutions. Show less

Internal Sales Representative (Poland)

• Jul 2015 - May 2016

Assumed account management of newly implemented distributor in Poland, whilst retaining all duties associated with International Customer Service position.

International Customer Service Representative

• Nov 2014 - May 2016

- Processed international customer orders of FETCO equipment, including all shipping logistics- Prepared estimates of freight shipping costs for both air and sea, as well as courier - Ensured compliance of orders with current customs regulations- Established business partnerships with international forwarders, freight handlers, and couriers- Coordinated international trade show setup, including the export and assembly of all show booth components- Attended international trade shows to directly interact with the industry and build new customer relationships- Responsible for invoicing, account clean-up, confirming Global Pricing, and generating cross analysis product reports Show less

Marketing/Customer Service Coordinator

• Jul 2014 - Oct 2014

Provided assistance to both Marketing and Customer Service departments.

Food Service Worker

• Feb 2011 - May 2014

Rotated between Prep Cook, Line Cook, and Barista. Rotated between Prep Cook, Line Cook, and Barista.

Administrative Assistant

• Jun 2013 - Aug 2013

Multi-functional role stationed as a receptionist. Provided administrative assistance to all levels of the company. Sought out additional data entry and process improvement tasks when available. Multi-functional role stationed as a receptionist. Provided administrative assistance to all levels of the company. Sought out additional data entry and process improvement tasks when available.