Joyce Madison-Parker
Hiring Coordinator at Heartfelt Care at Home- Claim this Profile
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Bio
Credentials
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Basic Life Support for Healthcare Providers (BLS)
American Heart AssociationOct, 2020- Nov, 2024
Experience
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Heartfelt Care at Home
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United States
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Individual and Family Services
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1 - 100 Employee
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Hiring Coordinator
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Apr 2023 - Present
The Recruiting and Hiring Coordinator is highly collaborative, people focused, and has a strong desire to serve all departments and divisions of Total Care Connections. Collaborates with department managers to understand and identify hiring needs. Use various sources, like recruiting platforms, social media networks and employee referrals to attract candidates. Route applicants though Applicant Tracking System (ATS), conducts interviews, constructs offer letters, schedules orientations, facilitates new-hire orientations, caregiver skills assessment and training. The Recruiting and Hiring Coordinator is responsible for ensuring a positive job candidate experience from the point of application, throughout the offer process and through first day. Show less
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Care Coordinator
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Oct 2022 - Apr 2023
Supports the operations team with key functions related to: facilitating new-hire orientations, caregiver skills assessment and training, and supervisory visits with clients and caregivers in the field. Additionally, assist the office team with answering the phone, general customer service, data entry, caregiver staffing, client scheduling management, and other tasks as required.
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Optum
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United States
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Hospitals and Health Care
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700 & Above Employee
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Care Navigator
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Sep 2021 - Sep 2022
Outreaches DSNP members on caseload consistent with program guidelines. Provides excellent customer service to both members and providers. Educates member on gaps in care and assists with scheduling in home provider visits. Assists members with social determinants of health and links to community and government resources. Conduct functionality, resource, and health risk assessments to Identify gaps in care and assists in closure of gaps. Ensures member has access to PCP and assist with care coordination with the interdisciplinary team. Maintains confidential health information according to state and federal regulations including HIPAA. Show less
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Referral Coordinator
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Jul 2020 - Sep 2021
Responsible for maintaining and managing the internal and external utilization processes. Data entry position with a minimum of 60 referrals processed per day. Eligibility and In-Network provider verification. Insurance referral and authorization submission.
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Medical Receptionist
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Jun 2019 - Sep 2021
Performs various front-office duties in a fast-paced, customer-oriented clinical environment. Greets patients and directs them to appropriate departments. Answers multiple phone lines; directs calls and takes messages as needed. Data entry of patient demographic information and, verification of insurance eligibility; collects payments and directs patients to complete forms and processes patient-related paperwork. Management of provider schedules, setting appointments, completing appointment confirmation calls, and rescheduling as needed. Assist with record requests. Show less
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Heartfelt Care at Home
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United States
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Individual and Family Services
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1 - 100 Employee
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Advanced Direct Care Staff
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Dec 2016 - Dec 2021
Daily coordination of patient care and assistance with ADL’s and IADL’s: Light housework assistance, meal preparation, personal care, maintenance of and prevention of medical conditions, Alzheimer and dementia care, companion support, medication reminders, and transportation/recreational assistance. Daily coordination of patient care and assistance with ADL’s and IADL’s: Light housework assistance, meal preparation, personal care, maintenance of and prevention of medical conditions, Alzheimer and dementia care, companion support, medication reminders, and transportation/recreational assistance.
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PUBLIC PARTNERSHIP SOLUTIONS LIMITED
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Colorado Springs, Colorado Area
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Certified Nursing Assistant
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Nov 2018 - Nov 2020
Daily coordination of patient care and assistance with ADL’s and IADL’s: Light housework assistance, meal preparation, personal care, maintenance of and prevention of medical conditions, hoyer, companion support, medication reminders, transportation/recreational assistance, catheter and wound care, ventilator management, and vital signs. Daily coordination of patient care and assistance with ADL’s and IADL’s: Light housework assistance, meal preparation, personal care, maintenance of and prevention of medical conditions, hoyer, companion support, medication reminders, transportation/recreational assistance, catheter and wound care, ventilator management, and vital signs.
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Startek
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Patient Coordinator
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Jan 2017 - Mar 2018
Telecommunication and data entry position for after-hours RN coordination of care. Responsible for triage of patients and direction of care to on-call RN: triage of inbound calls, paging on-call Hospitalist for multiple facilities, and clerical documentation. Telecommunication and data entry position for after-hours RN coordination of care. Responsible for triage of patients and direction of care to on-call RN: triage of inbound calls, paging on-call Hospitalist for multiple facilities, and clerical documentation.
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Education
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2020 - 2023
University of Phoenix
BSHM, Health/Health Care Administration/Management -
2018 - 2020
Pima Medical Institute
Associate of Arts and Sciences - AAS, Health/Health Care Administration/Management
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