Sales Associate

• Mar 2021 - Present

Owner/ Soap Crafter

• Dec 2014 - Present

 Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.  Establish or implement policies, goals, objectives, or procedures.  Direct administrative activities directly related to making products or providing services.  Direct and coordinate activities concerned with the production, pricing, sales, or distribution of products.  Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency.  Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.  Plan or direct activities such as sales promotions  Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.  Set prices for goods based on prices of raw materials and labor.  Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.  Direct non-merchandising departments of businesses, such as advertising or purchasing.  Plan store layouts or design displays.

Co-Owner

• Feb 2020 - Present

Financial Services Professional

• Dec 2019 - Feb 2020

Anchor Financial Group is made up of four industry leading divisions. We have an Accounting Firm, a comprehensive P&C Division, Merchant Services & Business Solutions department, and an Investment division, all in house. We also carry unique value-based relationships with special programs, assist with legal needs, lending, credit restoration, and business mergers and acquisitions. Where other firms are focused on product-based solutions and a willingness to pander to everyone, Anchor Financial is a de-selection firm focusing our efforts on business owners, estate conservation, retirement planning, and advanced tax strategy solutions.

Customer Relations Coordinator

• Nov 2018 - Dec 2019

Office Lead

• Jan 2017 - Dec 2019

Organize office and assist associates in ways that optimize proceduresSort and distribute communications in a timely mannerCreate and update records ensuring accuracy and validity of informationSchedule and plan meetings and appointmentsMonitor level of supplies and handle shortagesResolve office-related malfunctions and respond to requests or issuesCoordinate with other departments to ensure compliance with established policiesMaintain trusting relationships with suppliers, customers and colleaguesPerform receptionist duties when needed

Insurance Agent/ Customer Service

• Apr 2012 - Oct 2014

•Requires excellent customer service skills •Handle Inbound and Outbound telephone calls assisting customers with a variety of customer service issues including policy amendments, cancelations, renewals and billing inquires. •Educate customers on our products. •Researches new issues and documents steps for customer service procedures. •Requires excellent communication abilities •Requires excellent customer service skills •Handle Inbound and Outbound telephone calls assisting customers with a variety of customer service issues including policy amendments, cancelations, renewals and billing inquires. •Educate customers on our products. •Researches new issues and documents steps for customer service procedures. •Requires excellent communication abilities

Technician/Sales

• Oct 2008 - Apr 2012

 Meet sales goals by selling our products and services to new and existing customers.  Effectively present products and services to and develop relationships with potential clients.  Handle all administrative aspects of the sale including but not limited to: pulling products from inventory and accepting customer payments.  Stay up to date with product knowledge through continuous learning and self-development  Perform routine inspection, testing, and repair of smart phones and other mobile devices.  Check customers in and out of the point of sale system; properly document all repairs in POS system.  Accurately document repairs and parts information on repair tracking documents / work orders and in point of sale computer tracking system.  Read and translate repair documents and videos. Share experiences and learning's with other technicians.  Perform high quality repairs and refurbishment of electronic devices: phones/tablets  Open and close store as scheduled by manager, which may at times involve staying beyond scheduled shift.  Maintain inventory parts with each repair and participate in regular inventories of spare parts.  Follow store and established procedures and provide input for continuous process improvement.  Interact with customers as needed, providing exceptional customer service.  Maintain the store and assigned workspaces in clean and serviceable condition. Be part of cleaning schedule for store.  Cover front counter checking customers in and out, performing device checks and providing outstanding customer service.  Performs other duties as required by management, including cleaning of work areas, bathrooms and office environment.

Owner/Sales

• Oct 2005 - Aug 2009

I created this company to sell jewelry, but in the process I found out how to make candles and soap and have changed it to a candle company. I have had to shut down while I perfect my candles and soap in order to sell a quality product. • Created business plan including name and product line • Schedule shows and events • Produce candles, jewelry, soap & gift baskets • Meet sales goals • Create charity events • Communicate with clients, vendors, and employees I created this company to sell jewelry, but in the process I found out how to make candles and soap and have changed it to a candle company. I have had to shut down while I perfect my candles and soap in order to sell a quality product. • Created business plan including name and product line • Schedule shows and events • Produce candles, jewelry, soap & gift baskets • Meet sales goals • Create charity events • Communicate with clients, vendors, and employees

Human Resources Assistant

• Mar 2005 - May 2007

•Hiring & maintaining seasonal employees in Cyborg system •Administer background checks •Answer payroll questions from associates. Determining if each employee had the correct pay including promotions, and demotions. •Assist with reception area and filing duties when necessary. •Assist new hires in filling out all required paperwork. (including I9, VA-4 & W-4 forms) •Assist HR managers as needed •Assist in interviews for Full-Time associates when necessary. •Hiring & maintaining seasonal employees in Cyborg system •Administer background checks •Answer payroll questions from associates. Determining if each employee had the correct pay including promotions, and demotions. •Assist with reception area and filing duties when necessary. •Assist new hires in filling out all required paperwork. (including I9, VA-4 & W-4 forms) •Assist HR managers as needed •Assist in interviews for Full-Time associates when necessary.

Receptionist/ HR Assistant

• Mar 2000 - Mar 2005

•Receptionist duties including answering phones and greeting visitors •Accept applications, reviewed them and sent to correct HR manager •Write letters expressing regrets to applicants •Send out birthday cards, Christmas cards and other employee appreciation gifts •Schedule meeting rooms •Answer benefit questions for employees •Assist in putting new hires in to computer system/ setting up pay •Send out COBRA information for terminated employees •Assist in setting up yearly hearing tests to meet OSHA requirements •Support HR managers in day to day needs •Update policies/procedures documents •Filing/ general administrative housekeeping •Put together “New Hire Packets”, make sure all information required was completed by new associates. •Conduct preliminary interviews •Keep pace with laws that pertain to Human Resources (example: HIPPA)