Manager, Sales Engineering

• Aug 2023 - Present

Sales Engineer

• Nov 2021 - Aug 2023

Responsible for all sales engineering functions, as well as sales enablement. Introduced MEDDICC framework to the GTM team, responsible for developing direct and partner sales enablement strategy and collateral, sales training internally and externally for partners.

Technical Consultant

• Aug 2018 - Dec 2021

Available for all disciplines of technical consulting. Helping small businesses achieve scale, efficiency, and technical sophistication. Available for all disciplines of technical consulting. Helping small businesses achieve scale, efficiency, and technical sophistication.

Junior Product Manager / Business Analyst

• May 2021 - Oct 2021

Job Coordinator

• Jun 2020 - Apr 2021

Technical Services Manager

• Dec 2019 - Jun 2020

Technical Support Engineer II

• Sep 2019 - Dec 2019

Senior Presales Engineer

• Nov 2018 - Apr 2019

Arkose Labs uses a bilateral approach that combines global telemetry with state-of-the-art enforcement challenge to prevent fraud and abuse. Arkose Lab's identifies suspicious or automated traffic on the first request. Our dynamic feedback loop accompanied by our advanced machine learning continuously trains against serving enforcement to legitimate users. This provides the frontline relevance security and business leaders need to prevent fraud and abuse in today's automated threat landscape… Show more Arkose Labs uses a bilateral approach that combines global telemetry with state-of-the-art enforcement challenge to prevent fraud and abuse. Arkose Lab's identifies suspicious or automated traffic on the first request. Our dynamic feedback loop accompanied by our advanced machine learning continuously trains against serving enforcement to legitimate users. This provides the frontline relevance security and business leaders need to prevent fraud and abuse in today's automated threat landscape. We are the only solution that stops abuse before it occurs, and the only provider in the market that guarantees attack remediation with a 100% SLA. Show less Arkose Labs uses a bilateral approach that combines global telemetry with state-of-the-art enforcement challenge to prevent fraud and abuse. Arkose Lab's identifies suspicious or automated traffic on the first request. Our dynamic feedback loop accompanied by our advanced machine learning continuously trains against serving enforcement to legitimate users. This provides the frontline relevance security and business leaders need to prevent fraud and abuse in today's automated threat landscape… Show more Arkose Labs uses a bilateral approach that combines global telemetry with state-of-the-art enforcement challenge to prevent fraud and abuse. Arkose Lab's identifies suspicious or automated traffic on the first request. Our dynamic feedback loop accompanied by our advanced machine learning continuously trains against serving enforcement to legitimate users. This provides the frontline relevance security and business leaders need to prevent fraud and abuse in today's automated threat landscape. We are the only solution that stops abuse before it occurs, and the only provider in the market that guarantees attack remediation with a 100% SLA. Show less

Senior Technical Evangelist

• Jun 2016 - Aug 2018

- Social Media Management - Online Learning Management - Community Development - Events Coverage - Spreading the good word of the DNS that Moves - Social Media Management - Online Learning Management - Community Development - Events Coverage - Spreading the good word of the DNS that Moves

Product Manager - Traffic Management

• Nov 2014 - Jun 2016

Working as a Product Manager in the Traffic Management line of business. Responsible for the ownership of internal and external facing APIs for the Dyn Managed DNS and Managed DNS Express products, as well as a number of related extensible services. Deeply integrated with a number of Agile squads, and actively involved in delivering a delightful user experience for all Dyn customers. Dyn is a cloud-based Internet Performance company. Dyn helps companies monitor, control, and optimize… Show more Working as a Product Manager in the Traffic Management line of business. Responsible for the ownership of internal and external facing APIs for the Dyn Managed DNS and Managed DNS Express products, as well as a number of related extensible services. Deeply integrated with a number of Agile squads, and actively involved in delivering a delightful user experience for all Dyn customers. Dyn is a cloud-based Internet Performance company. Dyn helps companies monitor, control, and optimize online infrastructure for an exceptional end-user experience. Through a world-class network and unrivaled, objective intelligence into Internet conditions, Dyn ensures traffic gets delivered faster, safer, and more reliably than ever. Dyn is the leading Internet Performance provider to the most visited web properties in the world, as measured by the Alexa 1000. Dyn delivers more brand loyalty, customer satisfaction, and increased sales from startups to Global 2000 companies and businesses in between. Dyn is Internet Performance. Delivered.

Community Manager

• Jun 2014 - Nov 2014

The Community Manager is the face and voice of the company to our online users and feeds back the learning needs and demographics of those customers internally. The Community Manager has a thorough understanding of the issues, technologies, tools, and skills that bring a variety of users together. The Community Manager strengthens the Dyn brand and association with specific areas of technology by demonstrating thought leadership, engaging in outreach, and building personal… Show more The Community Manager is the face and voice of the company to our online users and feeds back the learning needs and demographics of those customers internally. The Community Manager has a thorough understanding of the issues, technologies, tools, and skills that bring a variety of users together. The Community Manager strengthens the Dyn brand and association with specific areas of technology by demonstrating thought leadership, engaging in outreach, and building personal relationships. Dyn is a cloud-based Internet Performance company. Dyn helps companies monitor, control, and optimize online infrastructure for an exceptional end-user experience. Through a world-class network and unrivaled, objective intelligence into Internet conditions, Dyn ensures traffic gets delivered faster, safer, and more reliably than ever. Dyn is the leading Internet Performance provider to the most visited web properties in the world, as measured by the Alexa 1000. Dyn delivers more brand loyalty, customer satisfaction, and increased sales from startups to Global 2000 companies and businesses in between. Dyn is Internet Performance. Delivered.

Technical Evangelist

• Dec 2012 - Jun 2014

Developing strong relationships within the startup community to establish credibility, advocacy, best practice and knowledge to ultimately deliver the Dyn brand promise to this area of the market. Maintaining strong interconnected relationships with internal teams at Dyn to allow for an effective feedback loop. Serving as a role model for other Dyn associates to embrace core corporate values, and evangelize on the company’s behalf. Dyn is a cloud-based Internet Performance… Show more Developing strong relationships within the startup community to establish credibility, advocacy, best practice and knowledge to ultimately deliver the Dyn brand promise to this area of the market. Maintaining strong interconnected relationships with internal teams at Dyn to allow for an effective feedback loop. Serving as a role model for other Dyn associates to embrace core corporate values, and evangelize on the company’s behalf. Dyn is a cloud-based Internet Performance company. Dyn helps companies monitor, control, and optimize online infrastructure for an exceptional end-user experience. Through a world-class network and unrivaled, objective intelligence into Internet conditions, Dyn ensures traffic gets delivered faster, safer, and more reliably than ever. Dyn is the leading Internet Performance provider to the most visited web properties in the world, as measured by the Alexa 1000. Dyn delivers more brand loyalty, customer satisfaction, and increased sales from startups to Global 2000 companies and businesses in between. Dyn is Internet Performance. Delivered.

Technical Support Representative

• Jul 2011 - Dec 2012

Enterprise-level internal/external support for our DynECT Managed DNS and DynECT Email Delivery platforms. Slowly applied programming know-how from earlier endeavors into improving the DynECT API use for the common user. Dyn is a cloud-based Internet Performance company. Dyn helps companies monitor, control, and optimize online infrastructure for an exceptional end-user experience. Through a world-class network and unrivaled, objective intelligence into Internet conditions, Dyn ensures… Show more Enterprise-level internal/external support for our DynECT Managed DNS and DynECT Email Delivery platforms. Slowly applied programming know-how from earlier endeavors into improving the DynECT API use for the common user. Dyn is a cloud-based Internet Performance company. Dyn helps companies monitor, control, and optimize online infrastructure for an exceptional end-user experience. Through a world-class network and unrivaled, objective intelligence into Internet conditions, Dyn ensures traffic gets delivered faster, safer, and more reliably than ever. Dyn is the leading Internet Performance provider to the most visited web properties in the world, as measured by the Alexa 1000. Dyn delivers more brand loyalty, customer satisfaction, and increased sales from startups to Global 2000 companies and businesses in between. Dyn is Internet Performance. Delivered.

Office Manager

• Jul 2010 - Jul 2011

- Oversaw all payroll, job-cost and general ledger accounting on a daily basis. - Scheduled and managed subcontractors. - Kept customers apprised of details regarding projects and ensured their peace of mind during construction projects. - Managed all social media and website maintenance. - Supported the business in every aspect of operation, for the good of the customer to ensure repeat and referral business. - Oversaw all payroll, job-cost and general ledger accounting on a daily basis. - Scheduled and managed subcontractors. - Kept customers apprised of details regarding projects and ensured their peace of mind during construction projects. - Managed all social media and website maintenance. - Supported the business in every aspect of operation, for the good of the customer to ensure repeat and referral business.

Founder

• Apr 2005 - Jul 2011

- Developed the first full-vehicle integration of Apple iPod for 1998 - 2005 Saab cars. Production run March 2007-December 2008. - Responsible for the care of customers before, during and after the sales in over 20 different countries. - Earned the respect of engineers at the Saab plant in Sweden and advised on the integration of similar technology while the company was still owned by General Motors. - Developed the first full-vehicle integration of Apple iPod for 1998 - 2005 Saab cars. Production run March 2007-December 2008. - Responsible for the care of customers before, during and after the sales in over 20 different countries. - Earned the respect of engineers at the Saab plant in Sweden and advised on the integration of similar technology while the company was still owned by General Motors.

Internet Sales Manager

• Mar 2010 - Jul 2010

- Followed up with customers who visited the dealership to ensure that all their needs were met, and if not, make an effort to show the value in the dealership to prompt their return to purchase. - Managed new and used car inventories on the Internet, also included photographing each vehicle as it entered inventory. - Worked closely with the General Sales Manager to improve closure rates and ensure customer satisfaction. - Followed up with customers who visited the dealership to ensure that all their needs were met, and if not, make an effort to show the value in the dealership to prompt their return to purchase. - Managed new and used car inventories on the Internet, also included photographing each vehicle as it entered inventory. - Worked closely with the General Sales Manager to improve closure rates and ensure customer satisfaction.

Assistant Service Manager

• Apr 2009 - Dec 2009

- Increased the efficiency of the service center through logistical and quantitative measures in an effort to boost customer satisfaction ratings. - Provided world-class customer service to all store customers, going above and beyond on many occasions to ensure that a customer had been earned for life. - Enabled a quicker turnaround time for customers waiting for vehicles by teaching fellow associates how to effectively use a vehicle’s serial number to order parts. By reducing the number… Show more - Increased the efficiency of the service center through logistical and quantitative measures in an effort to boost customer satisfaction ratings. - Provided world-class customer service to all store customers, going above and beyond on many occasions to ensure that a customer had been earned for life. - Enabled a quicker turnaround time for customers waiting for vehicles by teaching fellow associates how to effectively use a vehicle’s serial number to order parts. By reducing the number of errors in parts ordering, the vehicles were fixed on time and the store’s overall satisfaction rating increased. Show less - Increased the efficiency of the service center through logistical and quantitative measures in an effort to boost customer satisfaction ratings. - Provided world-class customer service to all store customers, going above and beyond on many occasions to ensure that a customer had been earned for life. - Enabled a quicker turnaround time for customers waiting for vehicles by teaching fellow associates how to effectively use a vehicle’s serial number to order parts. By reducing the number… Show more - Increased the efficiency of the service center through logistical and quantitative measures in an effort to boost customer satisfaction ratings. - Provided world-class customer service to all store customers, going above and beyond on many occasions to ensure that a customer had been earned for life. - Enabled a quicker turnaround time for customers waiting for vehicles by teaching fellow associates how to effectively use a vehicle’s serial number to order parts. By reducing the number of errors in parts ordering, the vehicles were fixed on time and the store’s overall satisfaction rating increased. Show less

Account Manager

• Sep 2005 - Feb 2006

Outbound computer hardware and software sales. Outbound computer hardware and software sales.

Substutute Teacher

• Mar 2005 - Jun 2005

Responsible for carrying out the plans of absent teachers while maintaining rapport with students and faculty to ensure a productive day. Responsible for carrying out the plans of absent teachers while maintaining rapport with students and faculty to ensure a productive day.

Off-Lease Vehicle Inspector

• Jun 2004 - Dec 2004

Responsible for the comprehensive inspection of vehicles being turned in from lease from financial institutions including GMAC, Saab Financial Services, Subaru Finance, American Honda Finance and Volkswagen Credit. Responsible for the comprehensive inspection of vehicles being turned in from lease from financial institutions including GMAC, Saab Financial Services, Subaru Finance, American Honda Finance and Volkswagen Credit.

Substitute Teacher

• Jan 2004 - Jun 2004

Responsible for carrying out the plans of absent teachers while maintaining rapport with students and faculty to ensure a productive day. Responsible for carrying out the plans of absent teachers while maintaining rapport with students and faculty to ensure a productive day.

Assistant Manager - Ski Magazine Demo Center

• Oct 2003 - Dec 2003

Responsible for all aspects of store operation. Responsible for all aspects of store operation.

Owner

• May 2002 - Oct 2003

Serviced the needs of a select handful of customers requiring specialized web services, on-site training, system design and technological consulting services. Specialization in supporting automotive businesses. Serviced the needs of a select handful of customers requiring specialized web services, on-site training, system design and technological consulting services. Specialization in supporting automotive businesses.

Sales Associate

• May 1999 - May 2002

Responsible for initiating the sales process with new and repeat customers. Spearheaded many Internet-based initiatives, including pioneering the way automobile dealerships interact with customers using the Internet. Wrote a great deal of promotional copy that is still in circulation today and helped open a used car store (Gary Blake Motorcars) in the spring of 2002 before leaving to pursue self-employment in the technology sector. Responsible for initiating the sales process with new and repeat customers. Spearheaded many Internet-based initiatives, including pioneering the way automobile dealerships interact with customers using the Internet. Wrote a great deal of promotional copy that is still in circulation today and helped open a used car store (Gary Blake Motorcars) in the spring of 2002 before leaving to pursue self-employment in the technology sector.