Operations Manager

• Jul 2022 - Present

HR Manager

• Jul 2022 - Present

Fitness Trainer

• Sep 2013 - Present

Mastery of professional material, adapting the training to the individual and group needs, teaching skills, assignment according to level of difficulty, instilling motivation, etc. CrossFit Superdrive, Petach Tikva - Crossfit trainer and group training for adults and children Anat Harel Running Groups – Sharon Region | Hadasim Residential School for Youth | Women’s Studio, Raanana | Personal Training Upper Galilee Club: Trainer for running groups – women, children (athletics), students (Tel Hai College). JAFI Summer Camp in the U.S.: Worked as a counselor in English with an international staff. Show less

Customer Success and Operation Manager

• Jan 2018 - Nov 2022

Operations and Customer Service Manager, established infrastructure for operations and administration, after making organizational changes and rebranding. • Understanding customer needs: During COVID-19 while other fitness businesses went through bankruptcy processes, from 71 subscribers I recruited 190 new subscribers by the end of 2021 with the help of creative thinking, deep understanding of customer needs in a fast-changing environment and value driven actions. • Ensures customer success throughout their lifecycle by setting clear objectives, consistently following up on customer needs, and driving towards successful outcomes. • Onboarded hot and cold leads and going that extra mile for customer experience and retention. • Effectively utilized CRM software such as Rivhit, Arbox, and Microsoft Office for customer card management and collection. Show less

Renuar Retail Fashion Chain, Branches Manager

• Jan 2014 - Jan 2016

Managed customer services and sales processes, led staff to meet targets. Training and motivation of the staff, managed inventory and orders, visibility of stores and commercial positioning. Managed budget and analyzed sales reports, supervised cashier activity, collections and account settlement. Worked with various members of the retail chain’s management, participated in the branch management forum on a regional and national level. Managed customer services and sales processes, led staff to meet targets. Training and motivation of the staff, managed inventory and orders, visibility of stores and commercial positioning. Managed budget and analyzed sales reports, supervised cashier activity, collections and account settlement. Worked with various members of the retail chain’s management, participated in the branch management forum on a regional and national level.